When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Federal Principal Collaborations Design Architect will be responsible for leading activities for programs focused on the development and incubation of the Systems Management, Integration, and Transport (SMIT) Productivity Services. Supervise inputs to multiple Vendors transition status reports and participate in daily transition meetings. The Principal Collaborations Design Architectis the single POC for technical lifecycle issues for VOIP/VTC/UC services, managing SLRs, and all other issues associated with transitioning Verizon’s workshare under the new contract. This role requires a government sponsored Secret Security clearance.

Provide oversight for the O&M transition of VOIP/VTC backend infrastructure serving 3000 VoIP/VoSIP handsets and 1150 VTC endpoints. This includes assisting the site surveys of Navy-owned backend infrastructure performed by a Vendor in 6 locations and oversight of all due-diligence interactions with the government customer and incumbent contractor. Ensure the establishment of acceptance criteria with government, conduct operational demonstration of all service requirements, and complete the Readiness to Cutover Report. Interface with Vendors and other principle subs for VTC endpoints and service desk as required.

  • Assist with service delivery oversight of the VoIP/VTC O&M service.
  • Participate in Vendors improvement process activities.
  • Participate in modernization design, planning and execution activities.
  • Deliver inputs to required CDRL reporting and program management reviews with government.
  • Interface with Vendors service delivery manager for SMIT productivity services and other subs as required.
  • Support meetings with government customer regarding Verizon workshare areas.
  • Monitor SLR reporting.
  • Manage growth of the service and ensure that staffing is able to meet all requirements.
  • Ensure all required service documentation is completed and up-to-date.
  • Ensure the CLIN ordering process for services is efficient and responsive to requests.
  • Ensure all patching activities are accomplished in a timely manner.
  • Provide support to customer cybersecurity activities such as cybersecurity inspections and incident response.
  • Ensure the VTC operations team is responsive to VTC scheduling requests.
  • Participate in discussions regarding future projects that are part of Verizon’s workshare. Ensure Verizon stakeholders are engaged in future project planning and scoping efforts and provide technical requirements for these efforts. Assist with providing oversight of new project implementations.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.This role can be located in other valid Verizon locations.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience in Digital Product Management.
  • Experience in SDLC and content deployment project management fundamentals.
  • Experience with enterprise ticket and workflow management tools (e.g. JIRA).
  • Direct and tangible experience improving complex, mission critical, multi stakeholder processes.
  • Ability to obtain and maintain a government sponsored DoD SECRET security clearance.

Even better if you have one or more of the following:

  • A degree.
  • Currently hold active DoD SECRET security clearance.
  • Proactive, responsive, reliable, and relentless in the pursuit of resolving short term issues, and longer term solutions.
  • Project Management fundamentals including task identification, project planning, issue tracking, status management, and team facilitation.
  • Technical Product Management experience and the ability to work with developers and operations teams to define business-relevant, elegant and scalable platform improvements.
  • Problem solving, troubleshooting, and analytical skills.
  • Verbal, written, interpersonal, leadership, diplomacy, and persuasion skills.
  • Experience in business process analysis and optimization.
  • Strong attention to detail and organizational skills.
  • Ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives.
  • Ability to work well within a team environment and under pressure of very stringent deadlines.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).