Product Owner

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You'll be working as a Product Owner within a cross functional team.

• Working with the Lead Product Owner, Product Marketing and UX teams to understand what a customer needs to get up and running & be successful.
• Working with Implementation to continuously improve processes within the implementation customer experience.
• Identifying process and product improvements that can simplify and speed up the implementation process.
• Collaborating with UX & Development to ensure successful design and development of product improvements related to partner integrations, implementation & customer onboarding.
• Writing Agile based stories that conform to best practices including acceptance criteria, positive and negative paths, etc.
• Working efficiently to plan projects and continuously stay ahead of the needs of the development team.
• Working with Stakeholders to actively and effectively plan work for Development and QA which balances urgent customer needs and strategic roadmap priorities.
• Coordinating communication across teams (e.g. Product Marketing, UX and Engineering) and providing status updates on projects.
• Conducting UAT for product features delivered in relation to implementation & customer onboarding.
• Partnering with Product Marketing to deliver self-serve help & onboarding solutions (integration with Help Center etc.)
• Providing support to Implementation, Customer Support & App Support teams on accounts integration.
• Assisting with product documentation during the Go-to-Market process for new features.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or relevant work experience.
• Experience as Product Owner or Business Analyst, working in a technical environment and creating superior user experiences.
• Experience of working with web based products.
• Knowledge of modern web and mobile application development technologies and languages.
• Willingness to travel up to 25%.
• Fluency in English.

Even better if you have:

• Kanban/Agile experience.
• Excellent interpersonal, communication, presentation, and writing skills.
• Experience or working with JIRA.