Project Manager - Channel Operations - Systems and Tools

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are seeking an experienced and motivated Manager to join the Channel Systems and Tools team. Partnering with Verizon GTS and Sales Automation teams, will be responsible for development and delivery of new system enhancements for both partners and internal stakeholders. You should have knowledge and understanding of the Channel landscape and selling models. You will be responsible for creating and maintaining a project plan, creating and grooming user stories, and conducting testing in lower sandbox environments. This role is an exciting opportunity to make an impact on the channel partner experience.

• Manages development of key strategic projects and building of user stories.
• Works cross-functionally to improve user experience across wireline/wireless and different partner archetypes.
• Develops mockups and wireframes to capture business/partner experience.
• Communicates technical content to assigned project stakeholders.
• Collaborates with QA team for all testing cycles.
• Supports application testing, implementation and training activities throughout the process.
• Serves as interface between Channel and GTS as necessary, with Sr. Mgr guidance.
• Drives the ideation, development, implementation and adoption of process enhancements to improve the partner experience.
• Manages the intake process for the Channel Systems and Tools team to refine requirements and develop business cases.
• Works back with Sr Manager and Channel Leadership to develop priority list and communicate to Systems and Tools system SME for work.
• Communicates monthly Systems and Tools enhancements to Channel and Partner teams.

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of experience.
• Six or more years of relevant experience.
• Experience in leading large scale projects and initiatives.
• Experience developing user stories and experience using JIRA.
• Experience in collaborating and partnering with a variety of different stakeholders (e.g. automation team, GTS team, BU channel sales team, etc.) to develop system enhancements.
• Demonstrated experience analyzing current business processes and developing improvement projects as well as driving requested business process improvement projects from requirements gathering to completion.
• Willingness to travel up to 25% or less.

Even better if you have one or more of the following:

• Previous experience working within Verizon’s Channel Partner business or working with Channel Partner systems.
• A background in Wireless.
• An Agile/Scrum Master Certification.
• Ability to identify user painpoints & latent needs and convert them into Business & IT requirements.
• Ability to drive requirement gathering and gap analysis session.
• Ability to understand a process flow and identify ‘choke’ points or steps to remove/refine to improve efficiency.
• Ability to translate user needs and pain points into system requirements and user stories for integration into applicable system development.
• Organization, problem solving and time management skills and attention to detail.
• Ability to work on multiple tasks concurrently and prioritize work independently, communicating deadlines effectively.
• Ability to operationally connect the dots between multiple systems to drive business benefit.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).