When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We constantly seek to improve the customer experience with our innovative technologies and elite service. That’s where you come in. You’ll coordinate testing and turn up services with all involved providers to ensure that customers’ issues are resolved faster and more efficiently. Your role will involve maintaining our new and existing circuits through various troubleshooting methods to isolate and resolve customer outages.

  • Maintaining backbones and network-to-network interfaces testing.
  • Performing installation and maintenance of circuits working closely with local partners and global network operations centers to resolve customer outages.
  • Dispatching of all standard and Ethernet CPE for customer installation and maintenance.
  • Performing preventative maintenance on all network transport and power equipment.
  • Maintaining the International Long Distance node.
  • Tier 2 operational support for the PIP, SES, CPA and former-XO networks.
  • Working with Vendors and Tier 1 Operations.
  • Lead in adding redundancy, availability and support for the legacy networks (PIP, CPA, SES and former XO).
  • On-call support as required as part of a rotation.
  • Work with Tier 1 Operations to advance their knowledge of the various networks, designs, troubleshooting, etc.
  • Engagement in upgrades, patches and catastrophic outages, including as part of on-call duties.

What we’re looking for...

As an independent thinker, you enjoy applying theories, concepts, and technologies to solve complex network challenges. You have positive relationship building skills and work well with diverse teams. You’re known for your superb communication skills and ability to convey difficult technical information in a way that everyone can understand. No stranger to a fast-paced, pressure-packed, high demand 24x7 network operations environment, you can balance competing priorities and keep a laser-sharp focus on work and timelines.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in TDM and Ethernet testers.
  • Willingness to work weekends and holidays and to undertake work outdoors in changing seasonal conditions.

Even better if you have one or more of the following:

  • Experience with technical writing and review of methods of procedures (MOPs).
  • Knowledge of IPv4, IPv6, QoS, Multicast, MPLS, IP Routing Protocols like ISIS, OSPF, BGP, L3VPN, L2VPN, Traffic Engineering using BGP and MPLS-TE.
  • Knowledge of modern router architecture including interworking of control plane and forwarding plane, switch fabric, egress queuing.
  • Experience with Automation using configuration management tools like Puppet, Chef, Ansible or Salt.
  • Willingness to travel.
  • A degree.
  • CCNA or CCNP certification.
  • Telecom industry experience.
  • Experience in a 24x7 network operations center or in a global enterprise environment.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).