MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative).

You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

  • Providing support to customers that have technical problems.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring the incident ticket queue and following up to ensure timely and satisfactory
  • resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

Where you'll be working:

  • In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You exemplify values of integrity, accountability, respect and excellence in all work you carry out. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have:

  • Bachelor's degree or relevant experience.
  • Bilingual fluency in English and Spanish.
  • Willingness to workweekends, nights and holidays as necessary.


Even better if you have:

  • Experience in a service provider or a service desk environment.
  • Experience with ticketing software.
  • ITIL Foundation certification.
  • A Customer focused mindset.
  • Excellent communication skills.
  • A structured work approach.
  • A strong ability to work well in a team.
  • A degree.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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