When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are looking for a Senior Engineer - Full Stack to join the Verizon Field Operations Team. You will be working on Verizon Customer experience platform which is responsible for handling all customer channel transactions with Verizon including sales and Services.

  • Works as a team member and provides technical leadership and/or business-related subject matter expertise on large, highly complex projects.
  • Validate and implement systems solutions to fulfill business requirements.
  • Analyze and proactively manage problems and make decisions that impact the overall system(s) and project(s) while acting independently.
  • Set up the alerts and dashboards to monitor applications, device launches and retail seasons.
  • Review, monitor and set up KPI’s and alerts for various services.
  • Monitor production systems on a daily basis, participate in root cause analysis and issue resolution.
  • Analysis and design for products and related services, also responsible for product stability.
  • Ensure high quality standards of the deliverable by doing thorough code reviews and monitoring KPIs to ensure the Service Level Agreements are met.
  • Automate AYS tickets using AI/ML/NLP and RPA technologies.

This role will be based out of one of the locations listed in the posting. In this role, you'll have a defined work location that includes work from home and assigned office days set by your manager.


What we’re looking for...

You'll need to have:

  • This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience with Java programming language, Spring, Web Services, Java Script (React JS/Angular JS).
  • Experience with Microservices, Springboot and middleware technologies and architecture.

Even better if you have one or more of the following:

  • A Bachelor's degree in related field.
  • Experience with system and application monitoring tools.
  • Experience with performance monitoring and visualization tools such as ELK, New Relic, Wily.
  • Experience using DEVOPS tools including Jira, GIT, Jenkins and/or Confluence.
  • Experience with relational databases; Oracle DB or Postgres.
  • Knowledge of key AWS architecture: EC2, ELB, RDS, S3 and Cloud Watch.
  • Strong problem solving skills and ability to work independently or in team settings on complex production issues.
  • Excellent communication skills, equally comfortable communicating with technical peers or business partners.
  • Experience with AWS and supporting cloud based applications.
  • Experience supporting vendor supported applications.
  • Experience with Service now and change management.
  • Experience with RPA, AI/ML and NLP technology.
  • AWS certification.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).