Senior Experience Designer III

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Design Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, strategists, researchers, to collaborate within teams and with partners to shape the future of the customer experience.

As a Senior Designer, you will contribute to design initiatives that impact the end-to-end customer journey, designing brand-defining experiences for a range of consumer-facing products and services. One in three Americans uses Verizon services, so your work will have a meaningful impact at a massive scale.

You are a mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You are accountable for your growth as an individual practitioner.

• Generate multiple credible design solutions with guidance.
• Participate in divergent/convergent group work.
• Judge solution quality and context appropriateness.
• Exhibit mastery of shared tools and software for design.
• Understand and apply patterns from the Verizon design system to create a consistent user experience.
• Evolve the design system by proposing updates and participating in feedback opportunities.
• Maintain organized working files and project directories.
• Explore, refine, and document design solutions thoroughly.
• Contribute to recommendations for shaping appropriate user insight gathering activities.
• Participate in analysis of observations to develop insights and user insight communications.
• Actively research competitive products, industry trends, and topics
• Understand motivations and drivers of partners and stakeholders.
• Effectively design solutions within Verizon’s business context and revenue model.
• Maintain fluent knowledge of UI standards for common platforms (iOS, Android, Web).
• Gain understanding of and work within Verizon’s front-end and back-end technology capabilities.
• Research and recommend activities and methods to guide team and partners.
• Articulate user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
• Identify project needs and engage stakeholders to understand context and design rationale.
• Present overall design solutions and rationale to business partners and key stakeholders.
• Play a lead role in mentoring new team members with a focus on core design discipline and process.

You are an advanced design practitioner who grounds user-centered design solutions in product, tech, and business strategies. You are able to work independently and deliver reliably within deadlines. You produce sound, effective design solutions, and collaborate with your team to come up with ideas and make things. You get to know your partners in product, tech, and business, and practice active listening to present rationale for the whole team’s solutions. Outside of your project, you externalize your skills and knowledge to colleagues.You are comfortable thinking on your feet and handling complexity. You communicate confidently, concisely, and clearly.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.

Even better if you have:

• A degree in design or related field of study.
• Professional portfolio of design work from pencil and whiteboard, to wireframes, prototypes & service maps.
• Portfolio examples of contributions to multiple design programs or shipped products with a large user base.
• Experience designing across a variety of platforms, audiences and domains.
• Understanding of the broader business, technical, and customer context.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).