Junior Account Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Junior Account Manager you are joining the team to ensure the smooth-running of customer onboarding, working both on a one-to-one basis with our customers, but also on a wider basis with team members and external partners.

• Take over the responsibility of an Account Owner as part of the onboarding process.
• Contact new customers and plan the installations.
• Be a single point of contact during the onboarding phase.
• Be the interface between customer and installer.
• Plan Reveal trainings and prepare the customer account for customer needs.
• Help with financial and administrative questions.  
• Schedule installations for existing customers.
• Perform additional tasks ordered by the manager.
• Keep all KPIs at an appropriate level and keep the backlog as small as possible.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or relevant work experience.
• Fluency in English and German.

Even better if you have one or more of the following:

• Teamwork and collaboration skills.
• Capability to adhere to the quality standards and processes associated with the role.
• Organized keeping of records of customer orders.
• Good knowledge of CRM systems (preferably Salesforce) and SAP.
• Strong German and English language skills.
• Ability to identify and recommend opportunities to improve processes.
• Capability to accept and grow in a constantly changing environment.