Customer Success Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As thedriver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market.

We are looking for a Customer Success Manager to expand our team’s investment in delivering world-class video communications results to our most critical customers.

As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption within a specified book of business. Youwill be adept at managing multiple priorities without sacrifice to proactive customer delight in a fast-paced, dynamic environment.

• Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption
• Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth
• Develop strong customer relationships and serve in the role of trusted advisor to BlueJeans by Verizon customers
• Analyze health metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources
• Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, channel partners, and internal & external champions.
• Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.

What we’re looking for...

You’ll need to have…

• Bachelor's degree or relevant experience.
• Customer facing experience.

Even better if you have…

• Experience and comfort interacting with and influencing C-level executives
• Strong communication skills – written and verbal – with understanding of situational best practices
• Excellent presentation skills
• Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
• Enterprise-ready, solution-oriented mindset to understand and solve customer issues
• Commitment to personal accountability, team collaboration and company performance
• Ability to lead, manage or influence both internal BlueJeans resources as well as customer resources to achieve successful outcomes
• Experience in Cloud, SaaS, Video or Web Collaboration
• Second language skill besides English

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.