When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is a leader in Managed Security Services and our customers rely on us to provide 24x7 security analytics of their critical infrastructure allowing them to compete on the global stage whilst securing their business against attacks. This is a role within our Security Analytics Managed Support team. Our Tier 3 Security Analysts are the first point of escalation within this team and they are experts in the field of security event analysis and incident handling. Tier-3 Security Analysts have a clear understanding of the demands of the dynamic Managed Security environment and use these skills to provide day-to-day direction to Analysts on the team, as well as ensuring smooth shift operations.

Tier-3 Security Analysts will provide additional context and consultation to help progress issues for quick resolution, perform analysis and tuning of the Security Analytics platform configuration and use cases, and create, review, approve, and publish customer-facing reports on threat intelligence, operational metrics, and/or service performance.

Duties of the Tier-3 Security Analyst include:

  • High-level security system analysis including proactive policy evaluation and tuning.
  • Leading the research and resolution of complex and/or escalations issues, including technical troubleshooting calls with Customer/other Verizon teams.
  • Management of complex changes and vendor interaction.
  • Creation of security documentation, including policies and procedures, training documents, playbooks and operations manuals.
  • Liaise with Verizon and customer’s senior management and other Verizon teams on service improvement initiatives.
  • As needed, provide support as Team Lead, including supervision of staff, escalation management, and performance appraisal contributions.

Where you’ll be working:

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree in Computer Science, Information Security or relevant work experience.
  • Experience building and managing use cases and content, driven from customer requirements.
  • CISSP, SANS GIAC or related certifications.
  • Knowledge of threat landscape and indicators of compromise.

Even better if you have one or more of the following:

  • A degree.
  • ITIL certification.
  • SIEM solution design/ architect experience.
  • ISO 27K audit and compliance experience.
  • Infrastructure management expertise on different platform.
  • Hunting techniques and forensic research experience.
  • Strong documentation and communication skills.
  • Exceptional problem solving skills.
  • Ability to drive process improvements and identify gaps.
  • Proactive in engaging with customers, client executives and Verizon management teams.
  • Expert technical skills in appropriate SIEM software and with scripting, parsing and query development.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.

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