Operations Support Consultant

What you’ll be doing...

• Developing and implementing initiatives focused on improving our fraud processes, reducing equipment loss while also improving the customer experience.
• Providing strategic recommendations on complex processes or issues that contribute to improving operational metrics.
• Partnering with internal partners to develop requirements for new processes and initiatives in support of organizational self-service strategies.
• Participating in user acceptance testing activities associated with new or modified systems.
• Fielding issues from internal customers or delivery partners and responding to customer inquiries.
• Act as a bridge between fraud strategy and our operational partners.
• Serve as business point of contact for Enforce IT questions and concerns related to Epic.
• Drive execution of system enhancements from idea intake to close including project coordination, communication, and collaboration among cross-functional core team.
• Intake ideas from Fraud Process, Strategy, and Operations stakeholders.
• Facilitate coordination and support resolution of cross-project concerns and dependencies.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You are customer focused and enjoy looking at issues through a consumer’s lens. Highly organized, you manage projects on time and on budget. You’re a great teammate and understand the importance of providing regular status updates to all partners. Since you’re highly analytical, you constantly come up with operational improvements and are motivated by the impact you have on the business. You thrive in an environment where you are managing multiple projects in a fast-paced, changing environment.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.

Even better if you have one or more of the following:

• Experience working in a collection support call center.
• Degree in Accounting, Finance or Economics.
• Created complex queries and reporting tools.
• Experience working with financial, accounting and collection support systems.
• Experience of electronic customer self-serve support applications.