When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is seeking a Principal UX Researcher within the Customer Marketplace Insights (CMI) team to play a critical role in how we support the Verizon Location Technology (VLT) team within the Corporate Strategy/New Business Incubation organization. You’ll be helping create products in the location technology space. You will help drive strategy and product by contributing insights and research outcomes that translate directly into business and product impacts that will help Verizon become a leading, customer-centric technology company.

You will be the subject matter expert and insights owner looking across and deep into location technologies across verticals (e.g. warehousing, manufacturing, etc.) to find the pain points, unmet needs, key players/personas, etc. and distill them into insights that help build new product and business strategies. You will partner closely with peers in CMI, Corporate Strategy, CX Design, Global Technology Solutions (GTS), and others to drive fact-based decisions that innovate customer- and business-facing products and services.

You’re passionate about technology and distill complex trends, concepts, and problems into insights that inform design, development, and business decisions. You seek out diverse data points and new research methodologies/sources to dig deep and build narratives to frame elegant solutions. You champion the customer’s viewpoint in all discussions about the product, visual, and experience design across all platforms, devices, and services.

  • Owning research initiatives for several product areas and establish and manage long-term and short-term research roadmaps (including product, foundational customer, industry, tech, etc.) prioritizing key learning opportunities across the development cycle that inform business, product, design, and marketing decisions.
  • Leveraginga high level of understanding of user-centered design processes and the research methods to support them, from market definition through validation, including conducting qualitative, quantitative, and mixed-method research studies and a wide range of methodologies to craft the insights uncovered into compelling narratives that provide roadmaps for exploration and development.
  • Runing workshops with VZ teams (and external partners where appropriate) to explore opportunity spaces and ideate, prioritize, and validate solutions - handing them off to internal teams for development and execution.
  • Finding, validating, and synthesizingexternal research to support your insights and distill them into usable recommendations for senior leadership and working teams alike.
  • Havingyour finger on the pulse of social shifts, industry trends, and research that tells a story of what’s influencing Verizon’s customers (consumers and businesses alike) and what’s shaping culture next.
  • Synthesizinginformation, signals, and data to produce actionable insights and opportunities across the full range of Verizon businesses.
  • Miningdata and insights from customer, market, and technological business intelligence.
  • Help expand the UX Research team’s toolkit and expertise, consult on best research practices, and further the team’s services as an insights center of excellence.
  • Mentoring the development of a junior UX Researcher and other members of the CMI team involved in your work.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelors degree or four or more years of relevant work experience.
  • Six or more years of relevant work experience.
  • Experience leading qualitative/quantitative research supporting product innovation or development such as ethnographic, user, enterprise, or design research ideally with a B2B or business-facing focus.

Even better if you have one or more of the following:

  • MA/MS or PhD degree in Human-Computer Interaction, Cognitive/Experimental Psychology, Anthropology, Sociology, Behavioral Economics, Market Research or related field, or BA/BS degree in similar fields.
  • Experience in leading high-impact insights projects where your results and advocacy drove innovation and improved KPIs specifically within technology or software development lifecycles.
  • Experience running various types of workshops including design thinking, etc.
  • Clear, demonstrable experience as a product researcher, experience strategist, service designer, or similar role with a proven record of seeing products from concept to delivery.
  • Impeccable and effective verbal and written communication skills distilling complex multi-method research reports into understandable, compelling, and actionable insights and narratives.
  • Strong knowledge showing ways you have consistently and creatively up-leveled insights impact in organizations by bringing a deeper understanding of customer needs to help solve ambiguous and/or complex business challenges and product objectives.
  • Proven track record of using research and insights developed as stimulus to facilitate ideation and distill those outputs into themes and value prop ideas for further development and validation.
  • Experience in a wide range of qualitative, quantitative, and UX research methods, experimental design, and/or market research techniques.
  • Demonstrated knowledgewith descriptive statistics, behavioral data analysis, and quantitative analysis methods.
  • An outstanding storyteller, with theabilityto ‘connect the dots’ and synthesize vast amounts of data into visually stimulating, concise, and clear narratives that will captivate and compel stakeholders.
  • Proven track record of being anengaging presenter who is equally comfortable presenting to large (two hundred) and small audiences at all levels of the organization, both in person and via remote technology.
  • Someone who is skilld and curious, with an interest in technology, cultural and societal shifts, and a passion for uncovering grass roots trends.


Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).