MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Sr Engr Cslt-Data Operations will be part of AI&D - Data Governance Organization which supports ensuring the development to deliver Data governance solutions. He/she will play a critical part in enabling key programs for Wireline/wireless Enterprise customers. He/she will collaborate with global teams to deliver strategic data enablement programs end to end for Verizon Customer segment. He/she will also be getting an opportunity to work on transformation programs. As a senior lead you should be coaching and mentoring high performing Technical Project management teams.

Responsibilities:

  • Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
  • Participate in management, prioritization, minor enhancements / fix activities, problem management, stability analysis, etc. Be proactive in nature thus identifying problems in advance and looking for continuous service improvements
  • Analysis of technical issues and permanent fix/solution.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
  • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
  • Perform triage for technical issues with minimal direct access to the production system and metadata.
  • Handle issues that require a moderate amount of technical skill and familiarity with the Data Catalog platform.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experiencein Microservices architecture, Containers and Container Orchestration,Kubernetes architecture and deployment
  • Four or more years of relevant work experience.
  • Experience in IBM Cloud Pak, cloud native solutions, HA,DR, Backup and Storage
  • Experience in Java, yaml, JSON OS: Linux
  • Experience managing a large data ecosystem.
  • Two or more years of experience in Stakeholder and vendor management.
  • Experience with cross-team collaboration, relationship building, and management.
  • Knowledge of SDLC, Agile, Waterfall, etc. delivery models.

Even better if you have:

  • A degree.
  • Good oral and written communication skills along with ability to create visual presentations of new ideas/status.
  • Analytical and problem-solving skills with strong attention to detail.
  • Knowledge of Telecom domain.
  • Ability to thrive in a dynamic environment and manage multiple projects with strong attention to detail
  • Ability to integrate cross-business strategies and manage enterprise-wide resources
  • Designed an operating model that fosters reuse and sharing of Reusable assets.
  • Experience presenting to and influencing functional leaders and stakeholders.
  • Experience working on and delivering large programs.

Diversity & Inclusion

We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.