Senior Revenue Assurance Analyst

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We innovate constantly to help the biggest names in business work quicker and smarter, and we apply the same vision and focus to the way we do business. Billing our customers accurately is a vital part of the customer experience. You’ll be working to identify and resolve issues impacting the accuracy of our customers’ bills to ensure that the process is smooth and seamless. Our Finance function is one of the best in the business and you can help us improve the customer experience every single day.

• Writing SQL code to uncover issues impacting customer billing and situations where customers are under- or over-billed.
• Investigating root causes, presenting with appropriate investigation teams, and managing work queues to ensure timely resolution.
• Working with IT and other teams to resolve basic system issues.
• Reviewing daily system operations to monitor completed audits and workflows to other billing teams.

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’re analytical and enjoy getting to the root cause of systems issues to make sure we bill our customers accurately and can recognize our revenue. Having the ability to overcome complex problems before they impact our customers is a key driver for you. You’ll not just be a systems specialist, you’ll also have strong written and oral communication skills to be able to work collaboratively across teams.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Three or more years of relevant work experience.

Even better if you have one or more of the following:

• A degree in Finance, Accounting, Business, Computer Science, or technology field.
• Experience with complex data analytics and coding.
• Experience in SQL, C#, Visual Basic/Studio, SSIS packages, and/or Oracle.
• Experience with Microsoft Office, particularly Excel.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.