When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Pega Senior Decisioning Architect on the Personalization Platform & Product Owner team, within the Platform and Ecosystems organization in Verizon Consumer Group, you will lead the design and development of AI powered Next Best Experience (NBx) decisioning strategies that deliver personalized, relevant customer experiences that drive business value.

You will strategically balance the business objectives and needs, with customer experience requirements, user stories, business processes, business rules and data architecture to support the design, development and configuration of the complete Pega decisioning logic architecture.

In this role, you will be the lead of the logic development team and architect the decisioning logic to execute Next Best Experience (NBXs) that align with Verizon’s customer-centric strategy across all relevant channels (Omni).

You will carefully consider the requirements and balance those with the customer’s needs to design best-in-class decisioning strategies. You will write and groom user stories, establish business rules, frameworks and data architecture to support the design and configuration of decisioning logic algorithms. You will lead ongoing strategy enhancement and optimization efforts, craft A/B/C test plans, mentor teammates, and guide decision logic projects to completion.

You will be responsible for developing and evolving the Enterprise decisioning logic architecture which needs to integrate seamlessly with a complex technology landscape, consisting of multiple technology stacks and applications. This architecture will need to be scalable and future proof to accommodate changing business and technological needs.

Responsible for design, development and configuration of elements of the core decisioning logic for thePegareal time marketing decisioning platform based on evolving business requirements.

  • Design and configure rules, logic, algorithms and flows and process flow development.
  • Assess decisioning platform capabilities, and create a roadmap for expansion to enable seamless omni-channel experience and personalized in-context customer interactions.
  • Lead and own the implementation of decisioning enhancement roadmap applying appropriate industry standards.
  • Drive continuous improvement of the decisioning logic including leveraging test and learn, champion challenger and adaptive modeling capabilities.
  • Communicate technical concepts, problems and solutions to both technical and non-technical audiences.
  • Keep an accurate record of materials used, expected deliverables, and milestones achieved.
  • Identify and mitigate existing business risk or risks associated with solution architecture.
  • Leverage past experience with implementations and ensure that industry best practices are adhered to.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You are a hands-on, motivated, and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users, and IT teams in customer organizations on all phases of the software development life-cycle. Your experience with previous Pega implementations affords you the knowledge to ask the right questions, take steps to mitigate risk and design an adaptable solution. You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency and how to translate business requirements into efficient, scalable solutions.

You'll need to have:

  • Bachelor’s degree or four or more years of working experience.
  • Six or more years of relevant work experience.
  • Pega Certified Decisioning Consultant certification.
  • Four or more years of Pega Projects as a Pega Senior Decisioning Architect (SDA).
  • Two or more years leading Pega Decisioning Logic Architecture end-to-end implementations.
  • Willingness to travel.

Even better if you have one or more of the following:

  • BA/BS degree in data-driven disciplines such as analytics, economics, statistics, data science, mathematics, computer science or finance.
  • Pega PRPC version 8+ platform experience.
  • Six or more years of relevant work experience in an IT or business function.
  • Six or more years of Pega end to end implementation experience.
  • Excellent interpersonal, business communication, and writing skills.
  • A good understanding of integration with an enterprise multi-tier application.
  • Ability to work independently.
  • Experience working in a fast-paced, often changing, and dynamic environment.
  • Two or more years of experience working in a Business Operations, Decision Management, Customer Engagement related role.
  • Systems Architecture experience.
  • Knowledge of and exposure to relational databases and analytic methodologies.
  • Deep statistical skills utilized in A/B testing, analyzing data, algorithm design and modeling.
  • Experience with technical troubleshooting and problem solving.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).