When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As an End-User Support Engineer, you will be responsible for:

  • Providing end user support to Internal Verizon employees and 3rd party vendors on company supported applications and devices.
  • Troubleshooting MAC and PC issues, determining source of issue and resolving issues for our end users.
  • Partnering with the team to complete project-based work.
  • Resolving incidents and tasks using the Service Now Application
  • Collaborating with peers on best practices with respect to trouble-shooting.
  • Position is performanced based and the candidate is responsible for meeting or exceeding key performance metrics at the individual level with a rollup to the group level.
  • Assisting in the creation of knowledge articles or updating existing knowledge articles, promoting self-serve.
  • A willingness to work a flexible schedule.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years work experience.
  • Willingness to travel up to approximately 25% of the time.
  • A valid driver's license.

Even better if you have one or more of the following:

  • A degree.
  • Experienced with supporting Call Center user equipment, mobile devices, supporting users from a remote location, Citrix environments.
  • Ability to be professional and courteous, possess exceptional customer service skills.
  • Ability to be a self-starter and work well in a team environment.
  • Experience with current MAC OS, Windows OS, Active Directory (AD), DUO Authentication, VPN functions, password administration, G Suite applications and Citrix knowledge.
  • Experienced with remote access support, ISP, Routers, Aruba configuration thin pc and thin clients.
  • System Admin experience.
  • Experience with At Your Service or ServiceNow Incident management.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).