When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The e-commerce strategy manager will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers. You will be responsible for driving digital sales growth by converting prospects into customers and gaining new sales from existing customers. You will ensure tight linkage across cross functional teams and business owners to define sales initiatives in partnership with the optimization of our funnel and the use of promotions and offers. You must also ensure highly effective and mutually-rewarding customer and stakeholder relationships, and effectively communicate project and/or issue status to Verizon key stakeholders and executives. You must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment.

  • Manage the Digital e-commerce funnel for Verizon, with a focus on new customer acquisition for small and medium businesses.
  • Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure though upgrades and retention while reducing the cost to serve.
  • Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the Verizon feature/application portfolio.
  • Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels, including robust fraud and credit solutions.
  • Oversee multiple, simultaneous digital/technical work streams, liaising with other teams for planning, knowledge management and standards development that can support scalability and efficiency.
  • Drive Continual evolution and enhancement of the digital customer experience.
  • Partner with internal and external stakeholders (CMO, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of relevant work experience.
  • Six or more years of relevant work experience.
  • Experience in product management.
  • Ecommerce or online experience.
  • Knowledge of digital technologies, products and/or services.
  • Experience in creating and executingprograms to grow sales, traffic and/or engagement.
  • Experience storytelling, including creation of presentations and presenting to all levels of the organization.
  • Willingness to travel.

Even better if you have one or more of the following:

  • Ability to define digital trends across industries and apply those impacts.
  • Working knowledge of design thinking and agile methodology.
  • Experience in roles which require accountability to deliver results in a complex environment.
  • Experience in agile development including advanced skills in Jira and user story creation and grooming.
  • Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
  • Experience leading multi-disciplinary teams and directing the work of others in a matrixed environment.
  • Strong data analytics and quantitative skills in financial and assessment of monetization models.
  • An MBA or Masters degree in Digital Marketing and Media.
  • Lean Six Sigma Green or Black Belt Certification.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).