Senior Content Operations Specialist

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Sr Analyst of Content Management, you will be responsible for assisting in the end-to-end digital content production process using various enterprise content management systems. This will include setting up and updating product content, promotions, images, and other assets leveraging HTML, various CMS capabilities, and your knowledge of the Verizon content management platform, site architecture, and product offerings. Lead Experience Specialists are responsible for leading pre and post-production testing of the content they implement and ensuring that all key stakeholders have reviewed and approved the updates prior to publishing changes to Verizon web sites and mobile apps.

Responsibilities:

• Leverage various enterprise content management systems to set up and manage a variety of product and commerce-focused content (merchandise, promotions, images).
• Reconcile and effectively manage multiple projects of tasks simultaneously with a high degree of change tolerance and the ability to push forward with an acceptable amount of pending requirements.
• Interact with our workflow management system (JIRA) to review implementation requirements, update status, and communicate with stakeholders.
• Thoroughly test all work in pre-production and production environments to ensure high content quality and adherence to requirements.
• Collaborate with key business and operational stakeholders to review both content requirements and implementation.
• Leverage the established content production and publishing workflows to propagate updates to testing and production environments.
• Participate in daily, weekly, and ad hoc meetings to align on work, timing, changes, and other topics relevant to content management operations.
• Identify the impact of requested changes to content, and execute those changes safely and quickly.
• Troubleshoot and help address bugs, errors, and other issues related to content display.
• Understand and troubleshoot system integration across multiple platforms impacting products online. This includes pricing, inventory, plans, features, and other data feeds impacting the site.

Where you'll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You will need:

• Bachelor’s degree or four or more years of work experience
• Four or more years of relevant work experience
• Ability to work constructively in a high-pressure, fast-paced environment to ensure the on-time delivery of time-sensitive projects, including evening and weekend work as required
• Threeor more years experience in enterprise-level, consumer-facing, digital content management
• Knowledge of JIRA or an equivalent workflow management tool.
• Knowledge of any Catalog Management System (CMS).
• Knowledge of SEO best practicesExperience withHTML.

Even better if you haveone or more of the following:

• Ability to work constructively in a high-pressure, fast-paced environment to ensure the on-time delivery of time-sensitive projects, including evening and weekend work as required
• Strong problem solving and analytical skills
• Strong attention to detail and organizational skills
• Excellent verbal, written, and interpersonal skills
• Proven ability to manage deadlines and multiple/simultaneous, highly complex, cross-functional projects/initiatives
• Ability to be highly responsive and proactive, supportive of team and partners
• Ability to work and interact with multiple stakeholder groups and agencies/vendors
• Ability to work well within a team environment and under the pressure of very stringent deadlines
• Experience with Oracle ATG/BCC or Amdocs CatalogONE
• Strong Microsoft Office skills (Excel and PowerPoint - high proficiency required)
• Experience in G-Suite (Gmail, Google Docs, Google Slides, Google Forms).

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).