When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Digital Product Owner will be responsible for identifying and implementing strategies to drive growth, increase revenue, reduce cost and improve the digital experience for customers. You will be responsible for driving digital sales growth by driving upsell cross sell sales motions in converting prospects into customers and gaining new sales from existing customers. You will ensure tight linkage betweencross functional teams and business owners to define sales initiatives in partnership with the optimization of our funnel and the use of promotions and offers. You must also ensure highly effective and mutually-rewarding customer and stakeholder relationships, and effectively communicate project and/or issue status to Verizon key stakeholders and executives. You must be an action oriented, results driven professional with a history of achievement operating in a fast paced environment.

Key Responsibilities:

  • Manage the Digital e-commerce funnel for Verizon Wireless, with a focus on new customer acquisition for small & medium business.
  • Act as a key partner to the sales and customer success orgs to develop upsell and cross-sell strategies
  • Scope, design, and execute multi product ordering flow marketing programs that grow customer lifetime value and drive incremental revenue within the SMB prospect and base
  • Deliver improved margins through lower costs of acquisition, higher revenue at the point of sale and accretion over the customer tenure though upgrades and retention while reducing the cost to serve.
  • Build new features and optimize digital capabilities that drive recurring revenue through the positioning of the Verizon feature/application portfolio
  • Partner with cross functional teams during the development and implementation of key digital solutions that cross multiple channels
  • Partner with the analytics team to define KPIs, measure effectiveness of campaigns, and adjust optimize upsell/cross-sell programs as needed
  • Communicate, educate, and update project health to key stakeholders on strategies, plans, and results.
  • Drives continual evolution and enhancement of the digital customer experience
  • Partner with internal and external stakeholders (CMO, Sourcing, Ops Support, IT, Device Marketing, Legal, Compliance, Vendors and Agencies) teams to maximize channel performance.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of relevant work experience.
  • Four or more years of relevant work experience.
  • Experience in product management, product marketing, or marketing.
  • Knowledge of digital technologies, products and services and the overall digital ecosystem.
  • Experience in creating and executing effective programs to grow sales, traffic and/or engagement.
  • Experience leveraging data to drive recommendations and decisions.
  • Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

  • An MBA or Masters degree in Digital Marketing and Media.
  • Lean Six Sigma Green or Black Belt Certification.
  • Digital experience, digital marketing and digital product management either in a business, agency or consulting organization.
  • Experience with agile development.
  • Experience leading multi-disciplinary teams and directing the work of others in a matrixed environment.
  • Communication and interpersonal skills and the creation/delivery of succinct presentations to communicate vision and concepts/opportunities to all levels of the organization.
  • Organizational skills.
  • Ability to adapt to changing schedules and priorities.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.