Senior Product Owner

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a member of Verizon’s Global Network Management (GNM) team, you will support the organization as a Product Owner on the End-to-End Automation (E2EA) SAFe ART – also known as a Scaled Agile Framework Agile Release Train. E2EA’s goal is to develop and deliver automation functionality for multiple network management teams to aid in the removal of busy work and increasing a Network Engineer’s focus on root cause network troubles. Additionally, E2EA provides support for new products, networks, services, and technologies as prioritized by Product Management teams for such things as 5G, Fios Over iEN, Fixed Wireless Access, and more.

A Product Owner (PO) on the E2EA ART will have responsibility for one of a wide range of GNM systems and functionalities, which include but are not limited to: workflow automation, circuit testing, infrastructure services, predictive thresholding/analytics, ticketing, troubleshooting/mitigation capabilities, and user interface/experience. Due to the underlying importance of these systems and functionalities, a PO’s ability to make business appropriate decisions autonomously is one of the position’s key responsibilities. Additionally, at times a PO’s team plan cannot meet the needs of the business, so adjustments must be made to achieve what is possible with as little waste as possible as quickly as possible. As such, the PO will own this decision process in consultation with the ART’s Product Manager and Release Train Engineer, but may not have time to review them with other layers of the SAFe structure such as System Architecture, Solution Architecture, and System SMEs. Therefore, the PO must effectively navigate with both the business and the development team to decide on how to provide the most value possible, which will include deciding on when to break apart a business feature and when to challenge Product Management’s job sizing and/or expectations. The PO must be comfortable withconflict and expressing concerns with the wisdom of knowing when to engage which mechanism.

• Work with the business owners and stakeholders to be able to identify their needs and then create user stories (development requirements) associated with features that have been requested.
• Convert the business issues and build the user stories in a manner that can be broken out into chunks by the developers and completed in defined two-week iterations within the SAFe structure.
• Build user stories (the requirements for the development work) and then work to prioritize these user stories and any system bugs that may have arisen within that same time frame for each two-week iteration.
• Meet the needs of both the business and developer resources by prioritizing from a resource perspective and a business need.

Where you'll be working…

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training.

What we’re looking for...

Communicating with others comes naturally to you. You know that different team members and stakeholders have different needs and you flex your style and approach to be most effective. People trust you and come to you for advice and counsel. You make connections between data derived from different sources and synthesize it into one complete picture. You thrive in a fast-paced environment with multiple highly visible projects with lots of competing priorities.

You'll need to have...

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following...

• A degree in Electrical Engineering, Industrial Engineering, Computer Science, Information Technology, Product Management, or Project Management.
• Statistical software experience.
• Experience with large scale IT systems.
• SAFe / Scaled Agile Experience.
• Knowledge of systems and the underlying processes of those used by the NMCs (UWA, IAM, IMPACT, CF, NPI, vREPAIR, Kirke, NCC, KAFTA, SANE).
• Project management experience.
• Product management experience.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.