Senior Analyst Account Services

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Connect is guiding a connected world on-the-go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best-in-class care at the onset of our customer’s journey with us. As a member of the GOV Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect. In addition, work assignments vary in complexity and require conceptualizing, reasoning, and interpretation skills. Individuals in this role work independently and are responsible for driving continuous improvement in the Professional Services methodology, project management standards, operational processes, and customer engagement throughout the customer journey in deployment Services.

• Serving as the first point of contact post-sale, ensuring the value proposition of Verizon Connect is delivered by aligning expectations and creating a comprehensive onboarding plan.
• Ensuring installations are scheduled and executed in a timely manner.
• Utilizing all resources, including paid resources such as field support technicians, to care for timely resolution.
• Providing timely action on any customer escalations throughout onboarding period.
• Validating proper product mix, ensuring hardware and software solutions are compatible with the client’s assets.
• Building value in our customer training program and scheduling appropriate training/s in order to maximize the adoption of our services.
• Accountable for the successful completion of deployment engagements in line with internal and customer-defined success criteria.
• Collaborating and owning the communication with internal partners such as Sales, Support, Success, and Finance.
• Documenting all customer interactions in any applicable VZC systems to ensure transparency between customer and internal teams.
• Implementing core and ancillary products through a structured process to ensure smooth setup, client adoption, and an effortless client experience.
• Monitoring customer’s level of engagement through onboarding to document key levers and health reports.
• Presenting project plans and status updates to external stakeholders and decision makers.
• Proactively coordinating with cross-functional business partners to solve escalations and ensure efficient implementation of processes.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You need to have:

• Bachelor’s degree or one or more years of work experience.
• One or more years of experience in delivery of implementation projects for Government/Enterprise/SMB clients.
• Knowledge and understanding of the complexities associated with hardware and software solutions.

Even better if you have one or more of the following:

• Master’s degree in business or a similar field.
• Experience in using productivity applications (e.g., SalesForce.com, Microsoft Excel, Power Point, Google’s G-Suite).
• Demonstrated success managing complex projects.
• Ability to effectively communicate to internal and external stakeholders with a focus on collaboration.

KEYWORD: VERIZON CONNECT

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.