When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a SaaS leader, we know our talent is the most important component to our success which is why we are seeking motivated individuals who are able to deliver best in class care at the onset of our customers journey with us. As a member of the SMB Implementation Team, you will partner with new clients to provide an effortless experience through first value. You will set the precedent for quality of communication, timely responses, in addition to the level of support they can expect to receive from Verizon Connect.

  • Ensuring the value proposition of Verizon Connect is delivered to the customer by aligning expectations and creating a comprehensive onboarding
  • Ensure installations are scheduled and executed in a timely manner
  • Utilize all resources, including paid resources such as field support technicians, to care for timely resolution
  • Responsible for providing timely action on any customer escalations throughout onboarding period. Additional escalation support to managers.
  • Accountable for the successful completion of deployment engagements inline with internal and customer-defined success criteria. This could mean larger, more complex engagement.
  • Collaborates and owns the communication with internal partners such as Sales, Support, Success and Finance

Where you'll be working...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience in the successful delivery of implementation projects.

Even better if you have one or more of the following:

  • Experience in an account management role (specifically SaaS related product/services)
  • Basic understanding of the complexities associated with hardware and software solutions
  • Moderate skill level using applications such as SalesForce.com, Microsoft Excel, Power Point, GSuite etc
  • Demonstrated success managing complex projects
  • Customer focused with problem resolution skills

Keywords: Verizon Connect

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.