Network Operations Engineer

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As an entry-level engineer, you’ll be responsible for troubleshooting complex issues and are ensuring an exceptional customer experience. Our team prides itself on keeping customers all over the world connected while making an impact on how our next-generation technology supplies the world. You’ll also have opportunities for career growth as you learn and apply new skills with various technologies to support the organization's objectives.

In this role, you will have the opportunity to:

• Develop your professional skills and technical knowledge through on the job experience and training.
• Partner with senior engineers to provide timely and accurate technical assistance to our internal and external customers.
• Apply acquired technical knowledge to monitor and troubleshoot issues, ensuring the health of the network.
• Provide on-call support to eliminate unexpected service impacts to our customers based on the needs of the business. (Our customers may include customer service centers, technical support organizations, and executive management teams during network events and major outages.)

Where you’ll be working...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

What we’re looking for...

You’re a motivated self-starter and quick learner who thrives in a fast-paced environment. You meet all new challenges with a commitment to quality and team collaboration. You are flexible, dependable, and work well in varying environments.

You’ll need to have:

• One or more years of work experience or Bachelor’s degree.
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• Strong analytical and problem solving skills, including recognizing impact, urgency, and identifying root issues.
• Willingness to work a flexible schedule (including nights, weekends, holidays).
• Ability and willingness toestablished guidelines, policies and procedures and identify opportunities for improvement.
• Ability to communicate effectively across varied people and perspectives and be able to translate technology into “common sense” language.
• Experience in troubleshooting and/or telecommunications.
• Experience in standard computer applications (Microsoft Office, G Suite).
• Knowledge of network concepts such as LAN, WAN, TCP/IP, HTTPS, FTP, DNS, DHCP.
• Knowledge of Cloud and Virtualized solutions.
• Working knowledge of scripting; Python, Kubernetes, JavaScript.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.