When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will have a front row seat in working with our business customers to identify unique solutions to drive online, self-serve orders and transactions between our customers and Verizon. Technology creates efficiencies for our customers and you will help us maximize our technology by creating unique solutions to solve our enterprise business customer’s challenges. You will be the project implementation lead and a subject matter expert; driving the strategy for unique solution support and partnering with stakeholders to ensure appropriate awareness of our unique solutions.

  • Managing all aspects of the onboarding implementation process to ensure customer needs are met.
  • Increase digital adoption by delivering customer-centric onboarding experience.
  • Working with business customers across the segments (e.g., Enterprise, Public Sector) and our vendors to meet customers' needs.
  • Utilizing agile practices to prioritize and write user stories to implement solutions.
  • Facilitating discussions with stakeholders and customers to identify new opportunities to increase customer’s usage.
  • Collaborating with our internal market leads (BGCO, GEA) and GTS partners to deploy implementations, new features, and functionality on-time and on-budget.
  • Measuring and improving customer operational metrics (i.e., success rates for key tasks).

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You will need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience with building procurement solutions (e.g., setting up, configuration) or experience with SAP Ariba.
  • Experience working with vendors and client relationship management experience.

Even better if you have one or more of the following:

  • Bachelor’s degree in Technology field (e.g., Computer Science, Information Systems, Information Technology).
  • Knowledge of cXML or XML APIs.
  • Experience with additional tools (e.g., SAP Ariba, Open Text, Workday, Coupa, Oracle, e-pro, Periscope, Jaggaer, Service Now, Peoplesoft).
  • Online sales, digital operations, or customer service experience.
  • Experience with performing testing to ensure accuracy of delivered solution.
  • Experience with JIRA/creating user stories.
  • Digital transformation experience.
  • Experience with SQL and Tableau.
  • Google G-Suite experience.
  • Business case and process mapping and transformation skills.
  • Experience with Microsoft Office Suite (especially Excel and PowerPoint).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.