Associate Director - Digital Technology

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Associate Director for Operations for VBG will be responsible for leading the SRE functions, Production Support, Security, Fraud, and DevOps for all digital VBG applications. This individual will have very strong technical expertise on middleware technologies and Database technologies. This position should have good experience running high-volume production operations to support business critical applications.

In addition, the position will deliver on GTS digital priorities in an efficient, quick and secure way, by collaborating with internal and external stakeholders, adopting best practices, and establishing a healthy foundation with world-class capabilities and a culture of continuous learning. This leader will work with external industry leaders to understand the SRE and Production Ops practices for running a Digital/Product company and implement the appropriate Technology tools and solutions in VBG GTS. The position should lead the platform team and implement best in class SRE practices that will improve the reliability of applications. This will include support of business applications and services as they relate to our business partners and customers. The individual will also lead the team SIT testing (automation and regression), Production Support, Security and Fraud for Verizon Business upstream and downstream applications in Quoting, Ordering, Lookup, and Approval for all Digital apps. You will have a direct impact on improving the overall customer experience and stability of automation regression for all Verizon business mission critical applications. The person needs to be ultra-focused and a strong leader to help execute on the vision. Site Reliability Engineering (SRE) holds the responsibility for the big picture: determining how our systems relate to each other and using a wide array of tools and building auto healing solutions to improve reliability for customers. Practices, such as limiting time spent on operations, and proactive identification of potential outages, factor into the iterative improvement key to both product quality and dynamic day-to-day work. SRE’s culture of diversity, intellectual curiosity, problem solving, and openness unlocks its success.

• Lead strategy and development of innovative solutions for the platform compromising of TechOps/SRE functions for Digital apps.
• Drive IT systems reliability for customer experience, and discuss utilizing emerging technologies like AIOPS, SRE, Automation, etc., to improve systems availability.
• Responsible for quality assurance, performance testing, regression testing, and test automation of Verizon Business Digital systems.
• Responsible for standardizing the middleware and database platforms for cloud and on-premises for wireless and FIOS.
• Drive efforts for monitoring, alerting and self-healing based on real-time data from various sources (e.g., APM, logs, servers, network, storage).
• Lead Error Code anomaly detection to proactively alert anomalies in application or system error.
• Drive synthetic and real user data monitoring all the way from the edge to backend services.
• Infrastructure as code: Design, build, test and implement including new service onboard, upgrades, tech refresh or provisioning infrastructure.
• Plan, divide and direct work among leads/team members. Mainly involved on detailed design and development tasks for test bed preparation, and further enhancement of test scripts for various VBG applications with respect to software quality and its performance, using a mix of traditional and DevOps oriented tools.

Where you’ll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.
• Experience in implementing test automation, performance testing, and also familiar with the latest emerging testing technologies
• Experience in IT Security and compliance, operations and network services, and application development.
• Willingness to travel.

Even better if you have one or more of the following:

• Bachelor’s degree in Computer Science / Information Systems, Business Administration or related field.
• Ten or more years of IT experience networking, applications, infrastructure, or database architectures.
• Leadership of a large, global, complex technology-based organization.
• Effectively managing the employee and consultant headcount, staying within budget.
• Innovative application of data-driven and metric-driven performance management to lower cost and drive efficiency.
• Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.
• Experience in implementing test automation, performance testing, and also familiar with the latest emerging testing technologies.
• Experience in IT Security and compliance, operations and network services, and application development.
• Experience Cloud and Container platform Strategies, Design, Architecture, and Migration.
• The ability to thrive in an ambiguous environment and adapt to changes.
• Experience leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members.
• The ability to perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Building and driving adoption for greater self-healing and resiliency patterns.
  
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Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.