Manager – Retail SMB

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You’ll get to be a critical component in supporting the business growth for our small to medium business market. Driving a vision and purpose along with our strategic and tactical plans for the small business channel. You’ll build the culture within your team for high performance and outstanding sales results while providing excellent customer experiences.

• Identifying and implementing customer retention tools.
• Developing, assigning and monitoring sales goals.
• Leading multiple direct reports to produce high performance results.
• Training our sales team on new products, services and selling skills.
• Networking and researching to generate lead development.
• Generating and analyzing sales, forecast and funnel-management reporting.
• Maintaining knowledge of promotional elements.
• Driving cross channel support along with partnering with Business Sales, Retail, and Indirect sales channels.
• Developing local community relationships.

Where you'll be working...

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You thrive in a sales environment, and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you’ve succeeded when your team is delivering.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience in a quota-based sales environment.
• Billing and POS systems knowledge.
• A valid driver’s license.

Even better if you have one or more of the following:

• Three or more years of experience in retail sales or marketing.
• Leadership experience.
• Knowledge of the wireless industry.
• Experience developing and coaching a high performing team.
• Proven success in customer resolution and satisfaction.

In addition, you'll need to have:

• Willingness to travel.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.