What is VoIP Inbound Local Origination?

VoIP Inbound Local Origination (VILO) service delivers a consistent caller experience across the customer's U.S. locations and provides centralized call management within Toll Free Network Manager for all of their call center telephone numbers (i.e., Toll Free and Local). All traffic can be centrally managed and has access to all advanced routing features including IVR functionality.

How does VoIP Inbound Local Origination work?

The caller dials a "local number" which goes through the public switched telephone network and is captured in the Verizon network and receives the call treatment the customer has selected for their application (just like other inbound calling types; i.e., U.S. toll free and International Toll Free. Local Origination is available for TDM-originated (PSTN) and IP-originated (VoIP) calls so U.S. calling can receive the same calling experience.

What equipment do I need with Business Digital Voice?

Business Digital Voice requires IP phones that work over an internet connection. These phones allow you to manage some of your Business Digital Voice features right from the phone and provide high quality calls. Verizon offers a variety of IP phones starting at $85.00 to best fit your business needs. At this time, we do not allow customers to bring their own VoIP equipment. If you do not want to purchase IP Phones, you can purchase an Analog Terminal Adapter (ATA) starting at $85.00 to use with two telephones. You plug your traditional analog phone(s) into the adapter and it will run over IP. Please note: you cannot plug IP Phones into an ATA. PBX and Key Systems are not supported on ATAs. Customers faxing on Business Digital Voice will need an ATA. Please see "Can I use my fax, alarm, or credit card lines on Business Digital Voice" for more information.

Can I use my fax, alarm or credit card lines on Business Digital Voice?

Fax machines require a Business Digital Voice telephone line and an analog converter (ATA) to work. Verizon Fios customers can fax unlimited pages on their Business Digital Voice line. For non-Fios customers, it is not recommended to fax more than five pages per fax. Verizon cannot guarantee your fax machine will work on a VoIP line. Credit card, alarm, fire, elevator or security lines are not supported on Business Digital Voice. You can purchase an additional copper telephone line for these purposes.

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Plain Old Telephone Service

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WITS 3 Analog Line

Analog lines are often referred to as Plain Old Telephone Service (POTS) lines and provide a single analog communications circuit between the local end office (Class 5 switch) and the customer's telephone, key system, fax machine or modem. The analog line offers a reliable solution for routine business telecommunications applications. Verizon supports two-wire analog lines with loop signaling at 4000 Hz bandwidth per the specifications in Telcordia Pub SR-TSV-002275, Section 13.2.2. 1-800-381-3444 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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WITS 3 Telephone Fraud

You get a page and you notice a number with an area code different from your own... so you think it must be important. You then return the call only to find it's a recording. In reality, you've just been SCAMMED! The call probably went to one of several new area codes in the Caribbean, is billed at an international rate, and the longer you stay on the line, the more it costs. What you'll hear is a lengthy recording, and the meter starts running as soon as you make the connection. The page is generated by a computer dialer, and the cost goes to the return caller, you!,Customers receive a message asking them to call a telephone number beginning with Area Code 809. The sender usually claims to have information about a sick relative, someone who has been arrested, an overdue account, or even about a prize you have won. These scam artists want you to call a certain number in Area Code 809 that is in the Caribbean. Callers are led to believe they are talking to a live person, but in fact it is a clever recording that responds to the caller's voice and is designed to keep the caller on line as long as possible. This phone number typically is a pay-per-call number (similar to Area Code 900 numbers) that oftentimes charges exorbitant fees. Since these telephone numbers are not U.S.-based numbers, they are not covered by U.S. regulations, such as those regulating Area Code 900 numbers that require notifying and warning callers of charges and rates involved. Also, they are not required to provide a time period during which you may terminate the call without being charged. Calls can easily become very costly, and you will probably have to pay the charges. Since your local phone company and your long distance carrier are simply providing the connectivity and billing services for a call you made, you will have to deal with a foreign company and business that will argue that they have done nothing wrong. Listed below are some other area codes in the Caribbean. One good rule of protection is: If you don't recognize a number do not respond. Also, check the front of your local telephone book for area code verification. You can read more about this scam at the website listed below: ,1-800-381-3444 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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WITS 3 VoIP IP Trunking

Verizon Business's IP trunking is a standards-based SIP trunking interface trunk designed to work with any IP PBX that supports SIP-based trunking. Verizon Business requires successful completion of certification testing of an IP PBX platform since there could be variations in vendor implementation and possible effects on quality and performance. This involves careful analysis to identify and resolve potential interoperability/support issues prior to attesting that the platform works with Verizon Business's VoIP IP trunking service. Verizon Business can support SIP trunking on multiple providers through access methods such as IP trunking. Through the use of SIP trunking technology and network-based servers, IP Trunking provides telephony signaling and transport of a subscriber's voice traffic over Verizon Business's MPLS networks. IP Trunking allows a subscriber to successfully establish and receive telephone calls between on-net locations and establish/receive calls between on-net and off-net locations by interoperating with the PSTN. IP Trunking supports interoperability with Ethernet Local Area Networks (LANs), legacy telephony equipment (e.g. PBXs, key systems, Purchase of Telecommunications Services (POTS) phones, facsimile machines, and modems) through the use of premises- and network-based gateways. A digital trunk, or enterprise, gateway allows a subscriber's PBX to connect to the IP trunking network, while an analog trunk gateway allows a subscriber's key system, POTS phones, fax machines, and modems to connect to the IP trunking network. IP Trunking uses a standards-based quality-of-service scheme based on the IEEE 802.1 p/q standards to provide a high-quality of service while mitigating call quality issues. Verizon Business provides industry leading Service Level Agreements (SLAs) that include Mean Opinion Score (MOS), jitter, packet delivery, network availability, and Denial of Service (DoS). ,1-800-381-3444 These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use both third party and first party cookies for this purpose. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. These cookies may be set through our site by Verizon and third parties. They are used to present Verizon advertising on third party sites that you may visit. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising from Verizon. BackClear Filters,All Consent AllowedWe use technologies to collect and share information about your use of our site. By continuing, you agree to the use of these capabilities for a better experience and other purposes. Learn more in our .

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