[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end) [Privatkunden | USA](https://www.verizon.com/) [Business | Deutschland](https://www.verizon.com/business/de-de/) [Kontakt](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本(日本語)](https://www.verizon.com/business/ja-jp/) [](https://www.verizon.com/business/de-de/ "Verizon Business") Produkte Produkte [Produkte](https://www.verizon.com/business/de-de/products/) - [Sicherheit und Schutz](https://www.verizon.com/business/de-de/products/security/) [Sicherheit und Schutz](#) - 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[Network Threat Advanced Analytics](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection & Response](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection & Response](https://www.verizon.comManaged%20Detection%20&%20Response%20Services) - [Internet](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) [Internet](#) - [Übersicht](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/de-de/products/internet/business-broadband/) - [Netzwerke](https://www.verizon.com/business/de-de/products/networks/) [Netzwerke](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/) - [Konnektivität](https://www.verizon.com/business/de-de/products/networks/connectivity/) [Konnektivität](#) - [Übersicht](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/de-de/products/networks/connectivity/ethernet/) - [Private IP](https://www.verizon.com/business/de-de/products/networks/connectivity/private-ip/) - [Managed Network Services](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) [Managed Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/de-de/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/de-de/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/de-de/products/networks/managed-network-services/secure-gateway/) - [Network Application Enablement](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) [Network Application Enablement](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Network Consulting](https://www.verizon.com/business/de-de/products/networks/network-consulting/) [Network Consulting](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) [Virtual Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) - [VNS-Routing](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) [Edge Solutions](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/de-de/products/networks/edge-solutions/verizon-care/) - [Voice Services & digitale Kollaboration](https://www.verizon.com/business/de-de/products/voice-collaboration/) - [Contact Center & CX-Lösungen](https://www.verizon.com/business/de-de/products/contact-center-cx-solutions/) - [Internet der Dinge (IoT)](https://www.verizon.com/business/de-de/products/internet-of-things/) - [Gesamtübersicht](https://www.verizon.com/business/de-de/products/product-finder/) Lösungen Lösungen [Lösungen](https://www.verizon.com/business/de-de/solutions/) - [Nutzen Sie die Stärke von 5G](https://www.verizon.com/business/de-de/solutions/5g/) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Network-as-a-Service-Lösungen](https://www.verizon.com/business/de-de/solutions/digital-transformation/network-as-a-service/) - [Sicherheit für Ihr Unternehmen](https://www.verizon.com/business/de-de/solutions/secure-your-business/) - [Effektiver Schutz für kritische Infrastrukturen](https://www.verizon.com/business/de-de/solutions/strengthening-your-critical-infrastructure-security/) - [Branchen](https://www.verizon.com/business/de-de/solutions/industry/) - [Fertigung](https://www.verizon.com/business/de-de/solutions/industry/manufacturing/) - [Handel](https://www.verizon.com/business/de-de/solutions/industry/retail/) - [Autoindustrie](https://www.verizon.com/business/de-de/solutions/industry/automotive/) - [](https://www.verizon.com) - [German Digital Hub Ruhr](https://www.verizon.com/business/de-de/solutions/innovation-hub/) - [Unser London Hub](https://www.verizon.com/business/de-de/solutions/london-hub/) - [Kundenreferenz](https://www.verizon.com) - [Höhere Produktionssicherheit durch Augmented Reality](https://www.verizon.com/business/de-de/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Das Upgrade des Netzwerks erhöht die Sicherheit eines Herstellers](https://www.verizon.com/business/de-de/resources/customer-success-stories/manufacturing-giant/) - [Neues Versorgungsnetz für besseres Remote-Monitoring](https://www.verizon.com/business/de-de/resources/customer-success-stories/natural-gas-company/) - [Alle Kundenreferenzen](https://www.verizon.com/business/de-de/resources/use-cases/) Ressourcen Ressourcen [Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Alle Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Top Themen](https://www.verizon.com) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Private 5G](https://www.verizon.com/business/de-de/resources/edge/) - [CX-Verbesserungen](https://www.verizon.com/business/de-de/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/de-de/resources/network-as-a-service/) - [Sicherheitsstrategie](https://www.verizon.com/business/de-de/resources/security-strategy/) - [Ressourcen](https://www.verizon.com) - [Enterprise Intelligence](https://www.verizon.com/business/de-de/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/de-de/resources/lp/secure-access-service-edge/) - [Data Breach Investigations Report](https://www.verizon.com/business/de-de/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/de-de/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/de-de/resources/reports/payment-security-report/) - [Webinare](https://www.verizon.com/business/de-de/resources/webinars/) [Support](https://www.verizon.com/business/de-de/support/) [Support](https://www.verizon.com/business/de-de/support/) Was spricht für Verizon? Was spricht für Verizon? [Was spricht für Verizon?](https://www.verizon.com/business/de-de/why-verizon/) - [Soziale Unternehmensverantwortung](https://www.verizon.com/business/de-de/why-verizon/corporate-social-responsibility/) [Zum Log-in](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/de-de/ "Verizon Business") [Zum Log-in](https://mblogin.verizonwireless.com/account/business/signin) Close Close [Privatkunden | USA](https://www.verizon.com/) [Business | Deutschland](https://www.verizon.com/business/de-de/) Produkte Produkte [Produkte](https://www.verizon.com/business/de-de/products/) - [Sicherheit und Schutz](https://www.verizon.com/business/de-de/products/security/) [Sicherheit und Schutz](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/) - [Cyber Risk Management](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/) [Cyber Risk Management](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/icsa-labs/) - [Threat Intelligence Service](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/threat-intelligence-services/) - [Governance Risk & Compliance](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/governance-risk-compliance/) - [Netzwerk- und Cloud-Sicherheit](https://www.verizon.com/business/de-de/products/security/network-cloud-security/) [Netzwerk- und Cloud-Sicherheit](#) - [SASE Management](https://www.verizon.com/business/de-de/products/security/network-cloud-security/sase-management/) - [Secure Device Monitoring & Management](https://www.verizon.com/business/de-de/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/de-de/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/de-de/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/de-de/products/security/network-cloud-security/cloud-access-security/) - [Managed Detection & Response Services](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/) [Managed Detection & Response Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/) - [Cybersecurity Incident Response Team services](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection & Response](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection & Response](https://www.verizon.comManaged%20Detection%20&%20Response%20Services) - [Internet](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) [Internet](#) - [Übersicht](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/de-de/products/internet/business-broadband/) - [Netzwerke](https://www.verizon.com/business/de-de/products/networks/) [Netzwerke](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/) - [Konnektivität](https://www.verizon.com/business/de-de/products/networks/connectivity/) [Konnektivität](#) - [Übersicht](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/de-de/products/networks/connectivity/ethernet/) - [Private IP](https://www.verizon.com/business/de-de/products/networks/connectivity/private-ip/) - [Managed Network Services](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) [Managed Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/de-de/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/de-de/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/de-de/products/networks/managed-network-services/secure-gateway/) - [Network Application Enablement](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) [Network Application Enablement](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Network Consulting](https://www.verizon.com/business/de-de/products/networks/network-consulting/) [Network Consulting](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) [Virtual Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) - [VNS-Routing](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) [Edge Solutions](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/de-de/products/networks/edge-solutions/verizon-care/) - [Voice Services & digitale Kollaboration](https://www.verizon.com/business/de-de/products/voice-collaboration/) - [Contact Center & CX-Lösungen](https://www.verizon.com/business/de-de/products/contact-center-cx-solutions/) - [Internet der Dinge (IoT)](https://www.verizon.com/business/de-de/products/internet-of-things/) - [Gesamtübersicht](https://www.verizon.com/business/de-de/products/product-finder/) Lösungen Lösungen [Lösungen](https://www.verizon.com/business/de-de/solutions/) - [Nutzen Sie die Stärke von 5G](https://www.verizon.com/business/de-de/solutions/5g/) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Network-as-a-Service-Lösungen](https://www.verizon.com/business/de-de/solutions/digital-transformation/network-as-a-service/) - [Sicherheit für Ihr Unternehmen](https://www.verizon.com/business/de-de/solutions/secure-your-business/) - [Effektiver Schutz für kritische Infrastrukturen](https://www.verizon.com/business/de-de/solutions/strengthening-your-critical-infrastructure-security/) - [Branchen](https://www.verizon.com/business/de-de/solutions/industry/) - [Fertigung](https://www.verizon.com/business/de-de/solutions/industry/manufacturing/) - [Handel](https://www.verizon.com/business/de-de/solutions/industry/retail/) - [Autoindustrie](https://www.verizon.com/business/de-de/solutions/industry/automotive/) - [](https://www.verizon.com) - [German Digital Hub Ruhr](https://www.verizon.com/business/de-de/solutions/innovation-hub/) - [Unser London Hub](https://www.verizon.com/business/de-de/solutions/london-hub/) - [Kundenreferenz](https://www.verizon.com) - [Höhere Produktionssicherheit durch Augmented Reality](https://www.verizon.com/business/de-de/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Das Upgrade des Netzwerks erhöht die Sicherheit eines Herstellers](https://www.verizon.com/business/de-de/resources/customer-success-stories/manufacturing-giant/) - [Neues Versorgungsnetz für besseres Remote-Monitoring](https://www.verizon.com/business/de-de/resources/customer-success-stories/natural-gas-company/) - [Alle Kundenreferenzen](https://www.verizon.com/business/de-de/resources/use-cases/) Ressourcen Ressourcen [Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Alle Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Top Themen](https://www.verizon.com) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Private 5G](https://www.verizon.com/business/de-de/resources/edge/) - [CX-Verbesserungen](https://www.verizon.com/business/de-de/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/de-de/resources/network-as-a-service/) - [Sicherheitsstrategie](https://www.verizon.com/business/de-de/resources/security-strategy/) - [Ressourcen](https://www.verizon.com) - [Enterprise Intelligence](https://www.verizon.com/business/de-de/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/de-de/resources/lp/secure-access-service-edge/) - [Data Breach Investigations Report](https://www.verizon.com/business/de-de/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/de-de/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/de-de/resources/reports/payment-security-report/) - [Webinare](https://www.verizon.com/business/de-de/resources/webinars/) [Support](https://www.verizon.com/business/de-de/support/) [Support](https://www.verizon.com/business/de-de/support/) Was spricht für Verizon? Was spricht für Verizon? [Was spricht für Verizon?](https://www.verizon.com/business/de-de/why-verizon/) - [Soziale Unternehmensverantwortung](https://www.verizon.com/business/de-de/why-verizon/corporate-social-responsibility/) [Kontakt](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本(日本語)](https://www.verizon.com/business/ja-jp/) end of navigation menu # Kunden beurteilen Ihr Unternehmen anhand der Erfahrungen, die sie mit Ihnen machen ### Heben Sie sich positiv von der Konkurrenz ab. Den Report lesen - [Den Report lesen](https://www.verizon.com#read-reports) - [Das Video ansehen](https://www.verizon.com#watch-videos) #### „Schon bald wird es nur noch zwei Alleinstellungsmerkmale geben: ausgezeichneten Kundendienst und datengestützte Initiativen zur Stärkung der Kundenbindung.“ Craig Palmer, Director CX in Europa, Verizon Enterprise Solutions Ein ansprechendes Kundenerlebnis hat sich mittlerweile in allen Branchen zu einem wichtigen Alleinstellungsmerkmal entwickelt. Für viele Kunden besitzt es oft einen höheren Stellenwert als die angebotenen Produkte oder deren Preis. Und wenn Kunden bei Ihnen nicht finden, was sie suchen, verlieren Sie sie an die Konkurrenz. Es dauert nur ein paar Minuten, Angebote im Internet zu vergleichen, und eine schlechte Rezension kann in Sekundenschnelle die Runde machen. Wussten Sie schon? Es besteht ein enger Zusammenhang zwischen Mitarbeiterzufriedenheit und einem optimalen Kundenerlebnis. Ihre Mitarbeiter benötigen die richtige Technologie und datengestützte Analysen, um dauerhaft positive Kundenerlebnisse sicherzustellen. Diese Faktoren spielen auch eine wichtige Rolle, um Spitzenkräfte an Ihr Unternehmen zu binden. #### Moderne Führungskräfte stehen vor drei großen Herausforderungen: - Wie lässt sich ein personalisiertes Kundenerlebnis einheitlich über viele Kanäle sicherstellen? - Mit welchen Lösungen können Ihre Mitarbeiter ein optimales Kundenerlebnis gewährleisten? - Kann Ihre Infrastruktur mit Ihren Zielsetzungen im Bereich Kundenerlebnis mithalten? #### Ganz gleich, ob Sie als Führungskraft für Informationstechnik, das Marketing oder ein Contact Center verantwortlich sind: Das Kundenerlebnis spielt eine zunehmend wichtige Rolle in Ihrem Aufgabenbereich. Wir befassen uns in einer Reihe von Berichten mit den größten Herausforderungen zu diesem Thema. ### Ein ganz neues Kundenerlebnis [](https://www.verizon.com) #### Warum Ihr Erfolg vom Kundenerlebnis abhängt Finden Sie heraus, wie Technologie Ihnen helfen kann, sich selbst zu übertreffen. [](https://www.verizon.com)[](https://www.verizon.com) - [![cx campaign mini report 1](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-campaign-mini-report-1.jpg)](https://info.verizonenterprise.com/Ein-besseres-Kundenerlebnis-mit-einer-flexiblen-IT-Plattform_LP.html) #### CIOs und Führungskräfte in der IT Eine flexible IT-Plattform kann helfen, innovative Lösungen für das Kundenerlebnis schnell umzusetzen und gleichzeitig die KPIs und strategischen Initiativen im Unternehmen zu optimieren. [Mehr dazu](https://info.verizonenterprise.com/Ein-besseres-Kundenerlebnis-mit-einer-flexiblen-IT-Plattform_LP.html) - [![cx campaign mini report 2](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-campaign-mini-report-2.jpg)](https://info.verizonenterprise.com/CMOs-So-nutzen-Sie-Daten-zur-Optimierung-des-Kundenerlebnisses_LP.html) #### CMOs und Führungskräfte im Marketing Daten sind ein wichtiges Instrument, um Ihre Kunden besser kennenzulernen. Künstliche Intelligenz (KI) und Analysen helfen Ihnen, eine 360-Grad-Sicht auf Ihre Kunden aufzubauen und Konsistenz an allen Touchpoints sicherzustellen. [Mehr dazu](https://info.verizonenterprise.com/CMOs-So-nutzen-Sie-Daten-zur-Optimierung-des-Kundenerlebnisses_LP.html) - [![cx campaign mini report 3](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-campaign-mini-report-3.jpg)](https://info.verizonenterprise.com/Das-Kundenerlebnis-als-lleinstellungsmerkmal-in-hart-mkampften-Markten_LP.html) #### Manager und andere Experten im Bereich Kundenerlebnis Ergebnisse von Initiativen für das Kundenerlebnis lassen sich nur quantifizieren, wenn Sie einen detaillierten Einblick in die Customer Journey haben. Mit der richtigen Technologie gewinnen Sie die benötigten Daten. [Mehr dazu](https://info.verizonenterprise.com/Das-Kundenerlebnis-als-lleinstellungsmerkmal-in-hart-mkampften-Markten_LP.html) - [![cx campaign mini report 4](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-campaign-mini-report-4.jpg)](https://info.verizonenterprise.com/Ein-modernes-Contact-Center-als-Schlussel-zum-optimalen-Kundenerlebnis_LP.html) #### Contact Center-Manager Die richtige Technologie kann helfen, die Mitarbeiterzufriedenheit zu steigern und ein angenehmes Arbeitsumfeld zu schaffen – zwei wichtige Voraussetzungen für ein optimales Kundenerlebnis. [Mehr dazu](https://info.verizonenterprise.com/Ein-modernes-Contact-Center-als-Schlussel-zum-optimalen-Kundenerlebnis_LP.html) ### Folgenabschätzung mit Verizon ### Craig Palmer, Director CX in Europa, Verizon Enterprise Solutions Unsere Kunden stehen vor drei großen Herausforderungen im Bereich Kundenerlebnis. Erfahren Sie, wie wir ihnen mit unserer Folgenabschätzung helfen können, diese Hürden zu überwinden. [Video ansehen](https://youtu.be/U18daZ38XXc) [![Craig Palmer](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-craig-play-button.jpg)](https://youtu.be/U18daZ38XXc) ### Fahrplan für das optimale Kundenerlebnis Informieren Sie sich, wie Sie Ihre Kunden besser kennenlernen, die Zufriedenheit Ihrer Mitarbeiter steigern und Ihre Infrastruktur vereinfachen. Leitfaden zum Thema Kundenerlebnis. [Mehr dazu](https://enterprise.verizon.com/resources/solutions/2019/cx-how-to-guide-de.pdf) [![How-to Guide zur Kundenzufriedenheit](https://d23uobcja6cuc.cloudfront.net/business/dam/img/campaigns/cx-campaign-how-to-cx-de.jpg)](https://www.verizon.com/business/resources/solutions/2019/cx-how-to-guide-de.pdf) [__Bausteine für den__ __Erfolg.__ \ Leistungsstarke IT-Lösungen für Unternehmen entfalten ihr Potenzial erst in einer soliden Infrastruktur und über ein breitgefächertes Produktangebot mit globaler Reichweite.](javascript:void%280%29;) [__Netzwerk__ \ Ihr Netzwerk als Wachstums- und Innovationsmotor](https://www.verizon.com/business/de-de/products/networks/) [__Sicherheit__ \ Eine sichere digitale Festung für Ihr Unternehmen und Ihre Kunden](https://www.verizon.com/business/de-de/products/security/) [__Internet Dedicated Services__ \ Bieten Sie Ihren Mitarbeitern die zuverlässige Konnektivität einer Hochgeschwindigkeits-Internetstandleitung mit Service-Level-Vereinbarungen der Enterprise-Klasse.](https://www.verizon.com/business/de-de/products/internet-tv-services/internet/internet-dedicated/) [__Geschäfts-kommunikation__ \ Die richtigen Tools für ortsunabhängige Zusammenarbeit ihrer Mitarbeiter](https://www.verizon.com/business/de-de/products/voice-collaboration/) [__Kundenerlebnis__ \ Ein flexibles Contact Center als Alleinstellungsmerkmal](https://www.verizon.com/business/de-de/products/) [__Internet der Dinge__ \ Technologie und Daten für die Umsetzung innovativer Ideen](https://www.verizon.com/business/de-de/products/internet-of-things/) ### Let's connect. 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