[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end) [Privatkunden | USA](https://www.verizon.com/) [Business | Deutschland](https://www.verizon.com/business/de-de/) [Kontakt](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) [](https://www.verizon.com/business/de-de/ "Verizon Business") Produkte Produkte [Produkte](https://www.verizon.com/business/de-de/products/) - [Sicherheit und Schutz](https://www.verizon.com/business/de-de/products/security/) [Sicherheit und Schutz](#) - 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[Network Threat Advanced Analytics](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection & Response](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection & Response](https://www.verizon.comManaged%20Detection%20&%20Response%20Services) - [Internet](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) [Internet](#) - [Übersicht](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/de-de/products/internet/business-broadband/) - [Netzwerke](https://www.verizon.com/business/de-de/products/networks/) [Netzwerke](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/) - [Konnektivität](https://www.verizon.com/business/de-de/products/networks/connectivity/) [Konnektivität](#) - 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[Übersicht](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Network Consulting](https://www.verizon.com/business/de-de/products/networks/network-consulting/) [Network Consulting](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) [Virtual Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) - [VNS-Routing](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) [Edge Solutions](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/de-de/products/networks/edge-solutions/verizon-care/) - [Voice Services & digitale Kollaboration](https://www.verizon.com/business/de-de/products/voice-collaboration/) - [Contact Center & CX-Lösungen](https://www.verizon.com/business/de-de/products/contact-center-cx-solutions/) - [Internet der Dinge (IoT)](https://www.verizon.com/business/de-de/products/internet-of-things/) - 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[](https://www.verizon.com) - [German Digital Hub Ruhr](https://www.verizon.com/business/de-de/solutions/innovation-hub/) - [Unser London Hub](https://www.verizon.com/business/de-de/solutions/london-hub/) - [Kundenreferenz](https://www.verizon.com) - [Höhere Produktionssicherheit durch Augmented Reality](https://www.verizon.com/business/de-de/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Das Upgrade des Netzwerks erhöht die Sicherheit eines Herstellers](https://www.verizon.com/business/de-de/resources/customer-success-stories/manufacturing-giant/) - [Neues Versorgungsnetz für besseres Remote-Monitoring](https://www.verizon.com/business/de-de/resources/customer-success-stories/natural-gas-company/) - [Alle Kundenreferenzen](https://www.verizon.com/business/de-de/resources/use-cases/) Ressourcen Ressourcen [Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Alle Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Top Themen](https://www.verizon.com) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Private 5G](https://www.verizon.com/business/de-de/resources/edge/) - [CX-Verbesserungen](https://www.verizon.com/business/de-de/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/de-de/resources/network-as-a-service/) - [Sicherheitsstrategie](https://www.verizon.com/business/de-de/resources/security-strategy/) - [Ressourcen](https://www.verizon.com) - [Enterprise Intelligence](https://www.verizon.com/business/de-de/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/de-de/resources/lp/secure-access-service-edge/) - [Data Breach Investigations Report](https://www.verizon.com/business/de-de/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/de-de/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/de-de/resources/reports/payment-security-report/) - [Webinare](https://www.verizon.com/business/de-de/resources/webinars/) [Support](https://www.verizon.com/business/de-de/support/) [Support](https://www.verizon.com/business/de-de/support/) Was spricht für Verizon? Was spricht für Verizon? [Was spricht für Verizon?](https://www.verizon.com/business/de-de/why-verizon/) - [Soziale Unternehmensverantwortung](https://www.verizon.com/business/de-de/why-verizon/corporate-social-responsibility/) [Zum Log-in](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/de-de/ "Verizon Business") [Zum Log-in](https://mblogin.verizonwireless.com/account/business/signin) Close Close [Privatkunden | USA](https://www.verizon.com/) [Business | Deutschland](https://www.verizon.com/business/de-de/) Produkte Produkte [Produkte](https://www.verizon.com/business/de-de/products/) - [Sicherheit und Schutz](https://www.verizon.com/business/de-de/products/security/) [Sicherheit und Schutz](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/) - [Cyber Risk Management](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/) [Cyber Risk Management](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/icsa-labs/) - [Threat Intelligence Service](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/threat-intelligence-services/) - [Governance Risk & Compliance](https://www.verizon.com/business/de-de/products/security/cyber-risk-management/governance-risk-compliance/) - [Netzwerk- und Cloud-Sicherheit](https://www.verizon.com/business/de-de/products/security/network-cloud-security/) [Netzwerk- und Cloud-Sicherheit](#) - [SASE Management](https://www.verizon.com/business/de-de/products/security/network-cloud-security/sase-management/) - [Secure Device Monitoring & Management](https://www.verizon.com/business/de-de/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/de-de/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/de-de/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/de-de/products/security/network-cloud-security/cloud-access-security/) - [Managed Detection & Response Services](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/) [Managed Detection & Response Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/) - [Cybersecurity Incident Response Team services](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection & Response](https://www.verizon.com/business/de-de/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection & Response](https://www.verizon.comManaged%20Detection%20&%20Response%20Services) - [Internet](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) [Internet](#) - [Übersicht](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/de-de/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/de-de/products/internet/business-broadband/) - [Netzwerke](https://www.verizon.com/business/de-de/products/networks/) [Netzwerke](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/) - [Konnektivität](https://www.verizon.com/business/de-de/products/networks/connectivity/) [Konnektivität](#) - [Übersicht](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/de-de/products/networks/connectivity/ethernet/) - [Private IP](https://www.verizon.com/business/de-de/products/networks/connectivity/private-ip/) - [Managed Network Services](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) [Managed Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/de-de/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/de-de/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/de-de/products/networks/managed-network-services/secure-gateway/) - [Network Application Enablement](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) [Network Application Enablement](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/de-de/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Network Consulting](https://www.verizon.com/business/de-de/products/networks/network-consulting/) [Network Consulting](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/de-de/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) [Virtual Network Services](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/) - [VNS-Routing](https://www.verizon.com/business/de-de/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) [Edge Solutions](#) - [Übersicht](https://www.verizon.com/business/de-de/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/de-de/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/de-de/products/networks/edge-solutions/verizon-care/) - [Voice Services & digitale Kollaboration](https://www.verizon.com/business/de-de/products/voice-collaboration/) - [Contact Center & CX-Lösungen](https://www.verizon.com/business/de-de/products/contact-center-cx-solutions/) - [Internet der Dinge (IoT)](https://www.verizon.com/business/de-de/products/internet-of-things/) - [Gesamtübersicht](https://www.verizon.com/business/de-de/products/product-finder/) Lösungen Lösungen [Lösungen](https://www.verizon.com/business/de-de/solutions/) - [Nutzen Sie die Stärke von 5G](https://www.verizon.com/business/de-de/solutions/5g/) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Network-as-a-Service-Lösungen](https://www.verizon.com/business/de-de/solutions/digital-transformation/network-as-a-service/) - [Sicherheit für Ihr Unternehmen](https://www.verizon.com/business/de-de/solutions/secure-your-business/) - [Effektiver Schutz für kritische Infrastrukturen](https://www.verizon.com/business/de-de/solutions/strengthening-your-critical-infrastructure-security/) - [Branchen](https://www.verizon.com/business/de-de/solutions/industry/) - [Fertigung](https://www.verizon.com/business/de-de/solutions/industry/manufacturing/) - [Handel](https://www.verizon.com/business/de-de/solutions/industry/retail/) - [Autoindustrie](https://www.verizon.com/business/de-de/solutions/industry/automotive/) - [](https://www.verizon.com) - [German Digital Hub Ruhr](https://www.verizon.com/business/de-de/solutions/innovation-hub/) - [Unser London Hub](https://www.verizon.com/business/de-de/solutions/london-hub/) - [Kundenreferenz](https://www.verizon.com) - [Höhere Produktionssicherheit durch Augmented Reality](https://www.verizon.com/business/de-de/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Das Upgrade des Netzwerks erhöht die Sicherheit eines Herstellers](https://www.verizon.com/business/de-de/resources/customer-success-stories/manufacturing-giant/) - [Neues Versorgungsnetz für besseres Remote-Monitoring](https://www.verizon.com/business/de-de/resources/customer-success-stories/natural-gas-company/) - [Alle Kundenreferenzen](https://www.verizon.com/business/de-de/resources/use-cases/) Ressourcen Ressourcen [Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Alle Ressourcen](https://www.verizon.com/business/de-de/resources/) - [Top Themen](https://www.verizon.com) - [KI in großem Stil einsetzen](https://www.verizon.com/business/de-de/resources/deploying-ai-at-scale/) - [Private 5G](https://www.verizon.com/business/de-de/resources/edge/) - [CX-Verbesserungen](https://www.verizon.com/business/de-de/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/de-de/resources/network-as-a-service/) - [Sicherheitsstrategie](https://www.verizon.com/business/de-de/resources/security-strategy/) - [Ressourcen](https://www.verizon.com) - [Enterprise Intelligence](https://www.verizon.com/business/de-de/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/de-de/resources/lp/secure-access-service-edge/) - [Data Breach Investigations Report](https://www.verizon.com/business/de-de/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/de-de/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/de-de/resources/reports/payment-security-report/) - [Webinare](https://www.verizon.com/business/de-de/resources/webinars/) [Support](https://www.verizon.com/business/de-de/support/) [Support](https://www.verizon.com/business/de-de/support/) Was spricht für Verizon? Was spricht für Verizon? [Was spricht für Verizon?](https://www.verizon.com/business/de-de/why-verizon/) - [Soziale Unternehmensverantwortung](https://www.verizon.com/business/de-de/why-verizon/corporate-social-responsibility/) [Kontakt](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) end of navigation menu # Ein ansprechendes Kundenerlebnis bringt Wettbewerbsvorteile Das Webinar "Winning the Customer Experience (CX) War" erklärt Ihnen die Risiken und die potenziellen Gewinne einer CX der nächsten Generation. Kurzfassung - [Kurzfassung](https://www.verizon.com#executive-summary) - [Solutions Brief](https://www.verizon.com#solutions) - [Webinar](https://www.verizon.com#webinar) - [Regionale Berichte](https://www.verizon.com#regional-reports) - [Ressourcen](https://www.verizon.com#resources) ## Finden Sie heraus, was sich Kunden weltweit  wirklich wünschen. Mit einem erstklassigen Kundenerlebnis hat Ihre Unternehmen im Wettbewerb die Nase vorn und kann neue Marktanteile gewinnen. Doch die gezielte Optimierung Ihres Serviceangebots ist nur möglich, wenn Ihre Kunden Daten bereitstellen, aus denen ihre Anforderungen und Präferenzen ersichtlich werden. Damit stellen sich zwei wichtige Fragen: Was erwarten Ihre Kunden in Sachen Service von Ihrem Unternehmen? Und was fordern sie als Gegenleistung für die Preisgabe ihrer Daten? Um Sie hierbei zu unterstützen, hat Verizon eine Studie in Auftrag gegeben, die detaillierte Antworten liefert.  * * * Wir empfehlen - [Die Zeit ist reif für personalisierte Erlebnisse](https://enterprise.verizon.com/de-de/resources/articles/customer-personalization-the-time-is-now-for-customized-experiences/) - [CX-Verbesserung: Warum der Schutz der Kundendaten an erster Stelle stehen muss](https://enterprise.verizon.com/de-de/resources/articles/data-protection-privacy-and-cx-improvement/) - [Wie Sie das Kundenerlebnis verbessern: Vergessen Sie nicht den Faktor Mensch](https://enterprise.verizon.com/de-de/resources/articles/how-to-improve-customer-experience-with-human-touch/) ### 69% sehen Aufrichtigkeit und Transparenz bei der Nutzung ihrer Daten als wichtigste vertrauens-bildende Maßnahmen an. ### 69% sind der Ansicht, dass Unternehmen aus rein eigennützigen Motiven an ihren Daten interessiert sind. ### 47% würden erneut bei einem Unternehmen kaufen, das ein personalisiertes, intuitives Kundenerlebnis bietet, auch wenn die Konkurrenz billiger ist. ### 67% erwarten Rabatte und Sonderangebote als Gegenleistung für die Preisgabe ihrer Daten. ### Die Grundlagen erfolgreicher Kundenbeziehungen. 2019 hat Longitude, ein Unternehmen der Financial Times, im Auftrag von Verizon eine Verbraucherumfrage in 15 Ländern durchgeführt, um im Detail zu ermitteln, worauf Kunden bei der erstmaligen Kontaktaufnahme und fortgesetzten Interaktion mit einem Unternehmen achten. Lesen Sie, was die befragten Verbraucher zu sagen hatten – in unserem exklusiven Bericht „Wettbewerbsvorteile durch eine moderne CX“. [Zum Bericht](https://enterprise.verizon.com/resources/de/reports/winning_the_cx_war.pdf) [](https://www.verizon.com/business/resources/de/reports/winning_the_cx_war.pdf) [](https://www.verizon.com/business/resources/de/solutionsbriefs/define-your-brand-with-a-great-customer-experience.pdf) ### Definieren Sie Ihre Marke durch ein erstklassiges Kundenerlebnis. In der heutigen Geschäftswelt ist es unerlässlich, ein herausragendes Kundenerlebnis (CX) zu bieten. Und dabei können wir Sie unterstützen, denn eine integrierte CX-Lösung, die sich in Entwicklung und Umsetzung konsequent an den Kundenanforderungen orientiert, kann die Kundenzufriedenheit und -bindung, die Zahl von Vertragsverlängerungen und den Share of Wallet steigern. [Zum Bericht](https://enterprise.verizon.com/resources/de/solutionsbriefs/define-your-brand-with-a-great-customer-experience.pdf) ## Definieren Sie Ihre Marke durch ein erstklassiges Kundenerlebnis. Warum die Bereitstellung eines hervorragenden Kundenerlebnisses heutzutage unerlässlich ist. Previous Slide Next Slide ## Erfahren Sie mehr über die Chancen und Risiken einer CX der nächsten Generation. [Webinar ansehen](https://youtu.be/NAcMpQp3Adk) ## Daten sind das A und O für die Kundengewinnung. [Infografik herunterladen](https://enterprise.verizon.com/resources/de/infographics/CX_Longitude_Infographic.pdf) ## Wettbewerbsvorteile durch eine moderne CX [Video ansehen](https://youtu.be/t7P3YCEe3C0) ## Regionale Auswertungen der CX-Umfrage: - [](https://www.verizon.com/business/resources/reports/americas_the_cx_speed_seekers.pdfx) #### Americas: The CX Speed Seekers A story of convenience. [Zum Bericht (auf Englisch)](https://enterprise.verizon.com/resources/reports/2019/americas_the_cx_speed_seekers.pdf) - [](https://www.verizon.com/business/resources/de/reports/europe_high_stakes_cx.pdf) #### Europa: CX-Modernisierung mit hohen Einsätzen Eine harte Nuss. [Zum Bericht](https://enterprise.verizon.com/resources/de/reports/europe_high_stakes_cx.pdf) - [](https://www.verizon.com/business/resources/reports/apac_the_cx_optimist.pdfx) #### APAC: The CX Optimists Forward thinkers. [Zum Bericht (auf Englisch)](https://enterprise.verizon.com/resources/reports/2019/apac_the_cx_optimist.pdf) ## Ressourcen [__Machen Sie das Kundenerlebnis zum Kern Ihrer Marke__ \ Mit unseren Produkten zur CX-Optimierung können Sie ein genaueres Bild von Ihren Kunden gewinnen, Feedback effektiv analysieren und stärker auf bestehende Anforderungen und Erwartungen eingehen.](https://www.verizon.com/business/de-de/products/contact-center-cx-solutions/) [__Der Balanceakt im Kundenservice: Personalisierung trifft auf Respekt für die Privatsphäre des Kunden.__ \ Entdecken Sie Risiken und Vorteile der nächsten CX-Generation. (auf englisch)](https://enterprise.verizon.com/en-gb/resources/articles/personalize-customer-experience/) [__Datengestützte, KI-basierte Tools von Verizon ermöglichen überzeugendere Kundenerlebnisse.__ \ Eine neue Generation von CX-Lösungen verknüpft künstliche Intelligenz mit menschlichem Know-how, um die Interaktion von Kunden und Unternehmen zu optimieren.](https://www.verizon.com/about/news/customer-experience-just-got-smarter-new-verizon-artificial-intelligence-based-tools) [__Das goldene Zeitalter der sprachbasierten Interaktion__ \ Bis vor Kurzem sah es noch so aus, als würden Websites, Chatbots und mobile Apps die klassischen sprachbasierten Servicekanäle vollständig verdrängen und dauerhaft zur bevorzugten Option für Kundeninteraktionen werden.](https://enterprise.verizon.com/en-gb/resources/articles/the-golden-age-of-voice-communications/) ### Let's connect. Choose your country to view contact details. 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