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The Future of Work:
connecting employees
& customers

The digital transformation of the workplace has only just begun.    As the next generation of disruptive technologies start to change how we do business, we look at the key trends that will define the Future of Work.

  • what if the workplace is no longer a place
  • What if the workplace is no longer a place?

    From distributed contact centres to collaboration platforms, the traditional real-estate centric notion of where work happens is being challenged. The vendor landscape for these new technologies is complex and rapidly changing, creating risks for organizations embarking on transformation. Yet the greatest challenges are often in changing employee behaviour and adapting to new styles of management.

  • IC report cover
  • Build consumer confidence in data sharing and new technology.

    Explore new research from Verizon and Longitude and the ways transparency helps increase customer trust.

    Read the white paper

Get insights from our experts.

  • Man using smartphone while sitting at desk

    A matter of consumer trust

    Research conducted by Longitude on behalf of Verizon, finds that consumer trust in brands’ data-sharing practices is tenuous and that this distrust extends to new technologies.

    Get the executive summary
  • Woman looking at tablet sitting in chair

    Customer experience and data sharing

    Six thousand consumers in 15 countries were surveyed about their digital interactions with brands, including how they feel about sharing their data.

    View the infographic
  • Harvard Business Review Analytic Services

    Remote work is
    here to stay.

    A new report from Harvard Business Review Analytic Services finds that remote work can be just as effective as onsite work—and that organizations with advanced digital workplace strategies are having the best outcomes. 

    Read the report
  • Executive Summary

    Get the most from remote working.

    Having a digital work strategy can help ensure that remote workers are productive and effective. Read the executive summary in the Harvard Business Review Analytic Services report and get a brief overview of the best strategies for adapting to the new digital workplace.


     

     

     

     

    Get the executive summary
  • Infographic

    What leaders think about remote working

    New research shows that remote working can be just as effective as in-office work. Get data-driven insights on remote working and how the digital workplace can help deliver positive business outcomes.

     

     

     

    Get the infographic
  • Guide

    Make your digital workplace a success.

    From communication to collaboration to security, supporting your remote workers requires the right tools and capabilities. Read the Verizon best practices guide to learn what you need to be successful.

     

     

     

    Get the guide
  • employee experience

    Employee experience: how better collaboration can lead to better business results

    Discover how the right tech can transform engagement and productivity across your organization. 

    Read more
  • securing a remote workforce

    Securing a Remote Workforce Against Cyber Threats

    Learn why securing a remote workforce is an essential element of remote workforce management to help protect employees against cyber threats.

    Read more
  • does your customer experience stand out from competition

    Does your customer experience stand out from the competition?

    As CX becomes a key differentiator for organizations, we explore the big issues for business leaders.

    Read more
  • The business case for better customer experience

    This webinar looks at how COVID-19 has seen some contact centres adopt new tech to transform their CX.

    Watch now

The 5 states of ready

Done right, digital transformation is a strategic journey with clearly defined steps and milestones customised to your organization. At every stage, you need the right insights – and the right partner – to help you continually strengthen your operations, deepen your customer relationships and safeguard your future success.
Are you ready?

Let's get started.