This product is best for:
Professional services businesses that need help keeping their business IT networks running
Companies that operate on slim margins and need help keeping costs down
Firms without the in-house resources to handle maintenance or troubleshooting
What’s included with Business Preferred?
Verizon Service Protection Plan
Protect your connections with a plan that covers phone jacks and inside wiring repair and maintenance.Get started
Tech Support Pro
Get U.S.-based, 24/7 agents to help you with devices, business IT network needs and more.
Our call center will recognize your phone number and connect you to one of our experts with little or no hold time.
One bundle with premium support services
24/7 agents to help with installing, configuring, using and troubleshooting
Priority call routing
Technology that prioritizes your calls for tech support
Service that takes care of your Verizon internet and voice lines, jacks, inside wiring and more
Five tune-ups per year to keep your machines performing efficiently
Replacement for defective Verizon-installed, splitters, amplifiers and filters
Service for up to 30 Verizon voice and broadband connections under one billed telephone number
Where are the specialists located?
Help-desk specialists for Tech Support Pro are located within the United States and are available 24/7.
Is this coverage effective immediately?
Yes. As soon as you’ve accepted the Verizon Terms of Service, your coverage begins.
Do I have to be a Verizon customer to purchase Business Preferred?
Yes. You must subscribe to a Verizon internet connection.
Is there a limit to how many times I can call?
No. You can call Verizon as many times as you want to obtain the help you need to run your business.
Does this service cover Macs?
Yes. We support multiple device types, including Mac® and Windows® PCs (laptops and desktops). In addition to Windows operating systems (Windows 8 and 10), we also support Mac OS X® 10.4 and higher.
For support, visit https://www.verizon.com/business/support/index/.
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