Moving the customer
With hybrid work normalised, the right digital strategy
can help your workforce to blend physical and digital
work in a manner that best serves your customers,
business and workforce.
What if the workplace is no longer a place?
From distributed contact centres to collaboration platforms, the traditional real-estate centric notion of where work happens is being challenged. The vendor landscape for these new technologies is complex and rapidly changing, creating risks for organizations embarking on transformation. Yet the greatest challenges are often in changing employee behaviour and adapting to new styles of management.
Build consumer confidence in data sharing and new technology.
Explore new research from Verizon and Longitude and the ways transparency helps increase customer trust.Read the white paper
Data is key to building better experiences and growing loyalty.
But how do consumers feel about sharing their data and what companies do with it? Find out how you can earn their confidence and encourage them to trust you with their personal information.Read the article
Get insights from our experts.
A matter of consumer trustGet the executive summary
Research conducted by Longitude on behalf of Verizon, finds that consumer trust in brands’ data-sharing practices is tenuous and that this distrust extends to new technologies.
Customer experience and data sharingView the infographic
Six thousand consumers in 15 countries were surveyed about their digital interactions with brands, including how they feel about sharing their data.
Remote work is
here to stay.Read the report
A new report from Harvard Business Review Analytic Services finds that remote work can be just as effective as onsite work—and that organizations with advanced digital workplace strategies are having the best outcomes.
Get the most from remote working.
Having a digital work strategy can help ensure that remote workers are productive and effective. Read the executive summary in the Harvard Business Review Analytic Services report and get a brief overview of the best strategies for adapting to the new digital workplace.
What leaders think about remote working
New research shows that remote working can be just as effective as in-office work. Get data-driven insights on remote working and how the digital workplace can help deliver positive business outcomes.
Make your digital workplace a success.
From communication to collaboration to security, supporting your remote workers requires the right tools and capabilities. Read the Verizon best practices guide to learn what you need to be successful.
Employee experience: how better collaboration can lead to better business resultsRead more
Discover how the right tech can transform engagement and productivity across your organization.
Securing a Remote Workforce Against Cyber ThreatsRead more
Learn why securing a remote workforce is an essential element of remote workforce management to help protect employees against cyber threats.
Does your customer experience stand out from the competition?Read more
As CX becomes a key differentiator for organizations, we explore the big issues for business leaders.
The business case for better customer experienceWatch now
This webinar looks at how COVID-19 has seen some contact centres adopt new tech to transform their CX.
The 5 states of ready
Done right, digital transformation is a strategic journey with clearly defined steps and milestones customised to your organization. At every stage, you need the right insights – and the right partner – to help you continually strengthen your operations, deepen your customer relationships and safeguard your future success.
Are you ready?
Ready to start
How will you identify and implement the strategies and roadmap that will enable your transformation?
Ready to adapt
How can you create an agile and efficient technology backbone that frees up your valuable tech talent for more innovative work?
Ready to elevate
How can you use the Internet of Things to connect your assets, unlock your data insights – and empower your people to work smarter, work safer and make better decisions?
Ready to innovate
How can your data and tech platform unlock new product innovation and service experiences, and help build more valuable relationships?
Ready to disrupt
How could game-changing new tech like AR and VR transform your employee and customer experiences – and create new possibilities for your business?
Getting your enterprise ready:Download the report
a roadmap to digital empowerment
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