[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end) [Grand public | USA](https://www.verizon.com/) [Business | FRANCE](https://www.verizon.com/business/fr-fr/) [Contact](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) [](https://www.verizon.com/business/fr-fr/ "Verizon Business") Produits Produits [Produits](https://www.verizon.com/business/fr-fr/products/) - [Sécurité et protection](https://www.verizon.com/business/fr-fr/products/security/) [Sécurité et protection](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/) - [Gestion des cyber-risques](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) [Gestion des cyber-risques](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/icsa-labs/) - [Services de Threat Intelligence](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/threat-intelligence-services/) - [Gouvernance, risque et conformité](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/governance-risk-compliance/) - [Sécurité du réseau et du cloud](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/) [Sécurité du réseau et du cloud](#) - [SASE Management](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/sase-management/) - [Gestion et monitoring des équipements de sécurité](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/cloud-access-security-broker/) - [Services Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) [Services Managed Detection and Response](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) - [Services d'intervention Cybersecurity Incident Response Team](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-detection-response/) - [Internet](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) [Internet](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/fr-fr/products/internet/business-broadband/) - [Réseau](https://www.verizon.com/business/fr-fr/products/networks/) [Réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/) - 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[Intégration des applications réseau](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) [Intégration des applications réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Consulting réseau](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) [Consulting réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/network-infrastructure-services/) - 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[Solutions CX et de centre de contact](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) - [Internet des objets](https://www.verizon.com/business/fr-fr/products/internet-of-things/) - [Recherche produit](https://www.verizon.com/business/fr-fr/products/product-finder/) Solutions Solutions [Solutions](https://www.verizon.com/business/fr-fr/solutions/) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [Libérez tout le potentiel de la 5G](https://www.verizon.com/business/fr-fr/solutions/5g/) - [Solutions NaaS](https://www.verizon.com/business/fr-fr/solutions/digital-transformation/network-as-a-service/) - [Protégez votre entreprise](https://www.verizon.com/business/fr-fr/solutions/secure-your-business/) - [Opérateurs d’Importance Vitale](https://www.verizon.com/business/fr-fr/solutions/strengthening-your-critical-infrastructure-security) - [Secteurs d'activités](https://www.verizon.com/business/fr-fr/solutions/industry/) - [Industrie](https://www.verizon.com/business/fr-fr/solutions/industry/manufacturing/) - [Retail](https://www.verizon.com/business/fr-fr/solutions/industry/retail/) - [Automobile](https://www.verizon.com/business/fr-fr/solutions/industry/automotive/) - [](https://www.verizon.com) - [London Hub de Verizon](https://www.verizon.com/business/fr-fr/solutions/london-hub/) - [Cas clients](https://www.verizon.com) - [Astellas Pharma](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/astellas-pharma/) - [Voyagiste international](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-travel-company/) - [Entreprise mondiale de services financiers](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-financial-services/) - [Renforcer la sécurité industrielle](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Une société de gaz naturel](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/natural-gas-company/) - [Lire toutes nos Success stories](https://www.verizon.com/business/fr-fr/resources/use-cases/) Ressources Ressources [Ressources](https://www.verizon.com/business/fr-fr/resources/) - [Toutes les ressources](https://www.verizon.com/business/fr-fr/resources/) - [Ressources à la une](https://www.verizon.com) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [5G privée](https://www.verizon.com/business/fr-fr/resources/edge/) - [Amélioration de l’expérience client](https://www.verizon.com/business/fr-fr/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/fr-fr/resources/network-as-a-service/) - [Stratégie de sécurité](https://www.verizon.com/business/fr-fr/resources/security-strategy/) - [Sujets les plus consultés](https://www.verizon.com) - [L'Enterprise Intelligence](https://www.verizon.com/business/fr-fr/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/fr-fr/resources/lp/secure-access-service-edge/) - [Rapport d’enquête sur les compromissions de données (DBIR)](https://www.verizon.com/business/fr-fr/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/fr-fr/resources/reports/mobile-security-index/) - [Rapport sur la sécurité des paiements (PSR)](https://www.verizon.com/business/fr-fr/resources/reports/payment-security-report/) - [Webinaires](https://www.verizon.com/business/fr-fr/resources/webinars/) [Support](https://www.verizon.com/business/fr-fr/support/) [Support](https://www.verizon.com/business/fr-fr/support/) Pourquoi choisir Verizon Pourquoi choisir Verizon [Pourquoi choisir Verizon](https://www.verizon.com/business/fr-fr/why-verizon/) - [Responsabilité sociale d’entreprise](https://www.verizon.com/business/fr-fr/why-verizon/corporate-social-responsibility/) [Identification](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/fr-fr/ "Verizon Business") [Identification](https://mblogin.verizonwireless.com/account/business/signin) Close Close [Business | FRANCE](https://www.verizon.com/business/fr-fr/) [Grand public | USA](https://www.verizon.com/) Produits Produits [Produits](https://www.verizon.com/business/fr-fr/products/) - [Sécurité et protection](#) [Sécurité et protection](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/) - [Gestion des cyber-risques](#) [Gestion des cyber-risques](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/) - [Cyber Risk Monitoring](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/cyber-risk-monitoring/) - [ICSA Labs](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/icsa-labs/) - [Services de Threat Intelligence](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/threat-intelligence-services/) - [Gouvernance, risque et conformité](https://www.verizon.com/business/fr-fr/products/security/cyber-risk-management/governance-risk-compliance/) - [Sécurité du réseau et du cloud](#) [Sécurité du réseau et du cloud](#) - [SASE Management](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/sase-management/) - [Gestion et monitoring des équipements de sécurité](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/security-device-monitoring-management/) - [Secure Cloud Gateway](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/secure-cloud-gateway/) - [DDoS Shield](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/ddos-shield/) - [Cloud Access Security](https://www.verizon.com/business/fr-fr/products/security/network-cloud-security/cloud-access-security-broker/) - [Services Managed Detection and Response](#) [Services Managed Detection and Response](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/) - [Services d'intervention Cybersecurity Incident Response Team](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/cyber-security-incident-response-team-services/) - [Network Threat Advanced Analytics](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-threat-advanced-analytics/) - [Managed Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/managed-detection-and-response/) - [Network Detection and Response](https://www.verizon.com/business/fr-fr/products/security/managed-detection-response-services/network-detection-response/) - [Internet](#) [Internet](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Internet Dedicated Services](https://www.verizon.com/business/fr-fr/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/fr-fr/products/internet/business-broadband/) - [Réseau](#) [Réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/) - [Connectivité](#) [Connectivité](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/connectivity/) - [Ethernet](https://www.verizon.com/business/fr-fr/products/networks/connectivity/ethernet/) - [MPLS (Private IP)](https://www.verizon.com/business/fr-fr/products/networks/connectivity/private-ip/) - [Managed Network Services](#) [Managed Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/) - [Managed SD WAN](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/managed-sd-wan/) - [Software Defined Secure Branch](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/software-defined-secure-branch/) - [Secure Gateway](https://www.verizon.com/business/fr-fr/products/networks/managed-network-services/secure-gateway/) - [Intégration des applications réseau](#) [Intégration des applications réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/) - [Secure Cloud Interconnect](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/secure-cloud-interconnect/) - [Business Process Application Monitoring](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/business-process-application-monitoring/) - [Multi-Cloud App Access Manager](https://www.verizon.com/business/fr-fr/products/networks/network-application-enablement/multi-cloud-app-access-manager/) - [Consulting réseau](#) [Consulting réseau](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/) - [Network Infrastructure Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/network-infrastructure-services/) - [Digital Advisory Services](https://www.verizon.com/business/fr-fr/products/networks/network-consulting/digital-advisory-services/) - [Virtual Network Services](#) [Virtual Network Services](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/) - [VNS – Routing](https://www.verizon.com/business/fr-fr/products/networks/virtual-network-services/vns-routing/) - [Edge Solutions](#) [Edge Solutions](#) - [Présentation](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/) - [CPE Solutions](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/cpe-solutions/) - [Verizon Care](https://www.verizon.com/business/fr-fr/products/networks/edge-solutions/verizon-care/) - [Services voix et collaboration](https://www.verizon.com/business/fr-fr/products/voice-collaboration/) - [Solutions CX et de centre de contact](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) - [Internet des objets](https://www.verizon.com/business/fr-fr/products/internet-of-things/) - [Recherche produit](https://www.verizon.com/business/fr-fr/products/product-finder/) Solutions Solutions [Solutions](https://www.verizon.com/business/fr-fr/solutions/) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [Libérez tout le potentiel de la 5G](https://www.verizon.com/business/fr-fr/solutions/5g/) - [Solutions NaaS](https://www.verizon.com/business/fr-fr/solutions/digital-transformation/network-as-a-service/) - [Protégez votre entreprise](https://www.verizon.com/business/fr-fr/solutions/secure-your-business/) - [Opérateurs d’Importance Vitale](https://www.verizon.com/business/fr-fr/solutions/strengthening-your-critical-infrastructure-security) - [Secteurs d'activités](https://www.verizon.com/business/fr-fr/solutions/industry/) - [Industrie](https://www.verizon.com/business/fr-fr/solutions/industry/manufacturing/) - [Retail](https://www.verizon.com/business/fr-fr/solutions/industry/retail/) - [Automobile](https://www.verizon.com/business/fr-fr/solutions/industry/automotive/) - [](https://www.verizon.com) - [London Hub de Verizon](https://www.verizon.com/business/fr-fr/solutions/london-hub/) - [Cas clients](https://www.verizon.com) - [Astellas Pharma](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/astellas-pharma/) - [Voyagiste international](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-travel-company/) - [Entreprise mondiale de services financiers](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/global-financial-services/) - [Renforcer la sécurité industrielle](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/use-case-mec-and-manufacturing-safety/) - [Une société de gaz naturel](https://www.verizon.com/business/fr-fr/resources/customer-success-stories/natural-gas-company/) - [Lire toutes nos Success stories](https://www.verizon.com/business/fr-fr/resources/use-cases/) Ressources Ressources [Ressources](https://www.verizon.com/business/fr-fr/resources/) - [Toutes les ressources](https://www.verizon.com/business/fr-fr/resources/) - [Ressources à la une](https://www.verizon.com) - [Déploiement de l’IA à grande échelle](https://www.verizon.com/business/fr-fr/resources/deploying-ai-at-scale/) - [5G privée](https://www.verizon.com/business/fr-fr/resources/edge/) - [Amélioration de l’expérience client](https://www.verizon.com/business/fr-fr/resources/improving-cx/) - [Network-as-a-Service (NaaS)](https://www.verizon.com/business/fr-fr/resources/network-as-a-service/) - [Stratégie de sécurité](https://www.verizon.com/business/fr-fr/resources/security-strategy/) - [Sujets les plus consultés](https://www.verizon.com) - [L'Enterprise Intelligence](https://www.verizon.com/business/fr-fr/resources/lp/enterprise-business-intelligence/) - [Secure Access Services Edge (SASE)](https://www.verizon.com/business/fr-fr/resources/lp/secure-access-service-edge/) - [Rapport d’enquête sur les compromissions de données (DBIR)](https://www.verizon.com/business/fr-fr/resources/reports/dbir/) - [Mobile Security Index](https://www.verizon.com/business/fr-fr/resources/reports/mobile-security-index/) - [Rapport sur la sécurité des paiements (PSR)](https://www.verizon.com/business/fr-fr/resources/reports/payment-security-report/) - [Webinaires](https://www.verizon.com/business/fr-fr/resources/webinars/) [Support](https://www.verizon.com/business/fr-fr/support/) [Support](https://www.verizon.com/business/fr-fr/support/) Pourquoi choisir Verizon Pourquoi choisir Verizon [Pourquoi choisir Verizon](https://www.verizon.com/business/fr-fr/why-verizon/) - [Responsabilité sociale d’entreprise](https://www.verizon.com/business/fr-fr/why-verizon/corporate-social-responsibility/) [Contact](https://www.verizon.com/business/en-gb/contact-us/) Close - [USA (eng)](https://www.verizon.com/business/solutions/enterprise/) - [Australia (eng)](https://www.verizon.com/business/en-au/) - [Deutschland (de)](https://www.verizon.com/business/de-de/) - [France (fr)](https://www.verizon.com/business/fr-fr/) - [Great Britain (eng)](https://www.verizon.com/business/en-gb/) - [Netherlands (eng)](https://www.verizon.com/business/en-nl/) - [Singapore (eng)](https://www.verizon.com/business/en-sg/) - [日本（日本語)](https://www.verizon.com/business/ja-jp/) end of navigation menu # Gagner la bataille de l'expérience client Visionnez le webinaire « Gagner la bataille de l'expérience client (CX) » pour découvrir les grands enjeux CX de demain. Document de synthèse - [Document de synthèse](https://www.verizon.com#executive-summary) - [Présentation de solution](https://www.verizon.com#solutions) - [Webinar](https://www.verizon.com#webinar) - [Rapports régionaux](https://www.verizon.com#regional-reports) - [Ressources](https://www.verizon.com#resources) ## Découvrez les attentes des clients du monde entier L'expérience client (CX) est à la fois un vecteur de différenciation et un formidable outil de conquête de parts de marché. Mais pour offrir à vos clients l'expérience qu'ils attendent, vous devez d'abord connaître leurs attentes et leurs préférences. Il ne vous reste donc plus qu'à trouver les bons arguments pour les convaincre de vous confier leurs données. Qu’attendent-ils de leur engagement avec votre marque ? Et que veulent-ils en échange de leurs données personnelles ?  * * * Autres ressources - [Expérience client : l'heure est à la personnalisation](https://enterprise.verizon.com/fr-fr/resources/articles/customer-personalization-the-time-is-now-for-customized-experiences/) - [Expérience client : la confidentialité et la protection des données d'abord](https://enterprise.verizon.com/fr-fr/resources/articles/data-protection-privacy-and-cx-improvement/) - [Expérience client : une touche d'humain dans un monde d'automatisation](https://enterprise.verizon.com/fr-fr/resources/articles/how-to-improve-customer-experience-with-human-touch/) ### 69% déclarent qu'en matière d’utilisation de leurs données, « l’honnêteté et la transparence » sont des gages essentiels en échange de leur confiance ### 69% pensent que les entreprises ne veulent leurs données que pour servir leurs propres intérêts ### 47% reviendront vers une entreprise capable d’offrir une CX intuitive et personnalisée, même si un concurrent était moins cher ### 67% citent les remises et promotions comme principaux avantages attendus en échange de leurs données personnelles ### Découvrez les bases d’une expérience client gagnante En 2019, Verizon s’est associée à Longitude, une entreprise du Financial Times, pour découvrir les attentes CX des consommateurs de 15 pays vis-à-vis des marques. Pour découvrir leurs réponses à notre enquête, lisez notre rapport exclusif intitulé « Gagner la bataille  de l’expérience client ». [Lisez le rapport](https://www.verizon.com/business/resources/fr/reports/winning_the_cx_war.pdf) [](https://www.verizon.com/business/resources/fr/reports/winning_the_cx_war.pdf) [](https://www.verizon.com/business/resources/fr/solutionsbriefs/define-your-brand-with-a-great-customer-experience.pdf) ### Faites sortir votre marque du lot grâce à une expérience client exceptionnelle Dans le contexte économique actuel, l’expérience client (CX) est le nouveau juge de paix entre les leaders et les suiveurs. De fait, une CX intégrée et centrée sur les besoins des clients peut booster la satisfaction, la fidélité et la part de portefeuille client. [Lisez le rapport](https://www.verizon.com/business/resources/fr/solutionsbriefs/define-your-brand-with-a-great-customer-experience.pdf) ## Faites sortir votre marque du lot grâce à une expérience client exceptionnelle Découvrez pourquoi il est essentiel de fournir une expérience client supérieure dans l'environnement commercial actuel. Previous Slide Next Slide ## Découvrir les grands enjeux CX de demain [Visionnez le webinaire (en anglais)](https://youtu.be/NAcMpQp3Adk) ## La data, nerf de la guerre [Téléchargez l’infographie](https://enterprise.verizon.com/resources/fr/infographics/CX_Longitude_Infographic.pdf) ## Gagner la bataille de l’expérience client [Découvrir (en anglais)](https://youtu.be/t7P3YCEe3C0) ## Découvrez les principales conclusions de l’enquête CX : - [](https://www.verizon.com/business/resources/reports/americas_the_cx_speed_seekers.pdfx) #### Amériques : les clients aiment la vitesse La simplicité est reine. [En savoir plus (en anglais)](https://enterprise.verizon.com/resources/reports/2019/americas_the_cx_speed_seekers.pdf) - [](https://www.verizon.com/business/resources/fr/reports/europe_high_stakes_cx.pdf) #### Europe : des enjeux énormes Une équation difficile à résoudre. [En savoir plus (disponible en Français)](https://enterprise.verizon.com/resources/fr/reports/europe_high_stakes_cx.pdf) - [](https://www.verizon.com/business/resources/reports/apac_the_cx_optimist.pdfx) #### APAC : le club des optimistes Les visionnaires de l’expérience client. [En savoir plus (en anglais)](https://enterprise.verizon.com/resources/reports/2019/apac_the_cx_optimist.pdf) ## Ressources [__Laissez votre expérience client définir votre marque__ \ Soyez davantage à l’écoute de vos clients, analysez leur feedback et répondez à leurs besoins grâce à notre gamme de services CX.](https://www.verizon.com/business/fr-fr/products/contact-center-cx-solutions/) [__La promesse de l'équilibre de l'expérience utilisateur : une personnalisation respectant la vie privée des clients__ \ Explorer les risques et les avantages d'une Expérience Client (CX) de nouvelle génération. (en anglais)](https://enterprise.verizon.com/en-gb/resources/articles/personalize-customer-experience/) [__Nouveaux outils IA de Verizon : l’expérience client monte d'un cran__ \ Une nouvelle suite de solutions capitalise sur les synergies entre le cerveau humain et l'intelligence artificielle pour sublimer l’expérience client. (en anglais)](https://www.verizon.com/about/news/customer-experience-just-got-smarter-new-verizon-artificial-intelligence-based-tools) [__L’âge d’or des communications voix__ \ Qui a dit que les sites web, chatbots et applications mobiles devaient complètement remplacer les canaux vocaux pour les communications entrantes ? (en anglais)](https://enterprise.verizon.com/en-gb/resources/articles/the-golden-age-of-voice-communications/) ### Échangeons Sélectionnez un pays pour afficher les coordonnées correspondantes. 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