Wireless automation, 5G and automotive IoT are all being used to create a suite of car rental solutions that optimize the entire process. The car rental industry is able to create unmanned, self-service auto rental lots that automate the process, allowing customers to get a rental when it’s most convenient for them without having to wait in line.
Meanwhile, connected cars keep the car rental industry in constant contact with their fleet to manage maintenance and track usage. This helps the rental company perform predictive maintenance to proactively fix issues before they lead to a breakdown on the side of the road, which can ruin both a family vacation and the rental company’s brand image.
With connected car solutions, the car rental industry can use a wireless, app-based system to improve the customer experience while controlling costs. Not only that, but the technology can be used to better understand customer needs so businesses can continue to send appropriate messages, such as discounts and offers that can help build loyalty.