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Internet Internet [Internet](https://www.verizon.com)
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- [More](https://www.verizon.com) [More](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
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Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
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- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
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- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
- [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com)
Advance business intelligence
- [Overview](https://www.verizon.com/business/solutions/business-intelligence/)
- [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/)
- [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/)
- [Navigate new working models](#)[Navigate new working models](https://www.verizon.com)
Navigate new working models
- [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/)
- [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/)
- [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/)
- [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/)
- [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/)
- [Boost productivity](#)[Boost productivity](https://www.verizon.com)
Boost productivity
- [Overview](https://www.verizon.com/business/solutions/boost-productivity/)
- [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/)
- [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/)
- [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/)
- [Improve customer experience](#)[Improve customer experience](https://www.verizon.com)
Improve customer experience
- [Overview](https://www.verizon.com/business/solutions/customer-experience/)
- [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/)
- [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/)
- [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/)
- [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com)
Accelerate business growth
- [Overview](https://www.verizon.com/business/solutions/accelerate-growth/)
- [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/)
- [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/)
- [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/)
- [Secure your business](#)[Secure your business](https://www.verizon.com)
Secure your business
- [Overview](https://www.verizon.com/business/solutions/secure-your-business/)
- [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/)
- [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/)
- [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/)
- [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/)
- [What's new](#)[What's new](https://www.verizon.com)
What's new
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Go to all solutions](https://www.verizon.com/business/solutions/)
Insights Insights [Insights](https://www.verizon.com)
Insights
- [Why Verizon](#)[Why Verizon](https://www.verizon.com)
Why Verizon
- [Why choose us](https://www.verizon.com/business/why-verizon/)
- [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/)
- [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/)
- [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/)
- [Events and webinars](#)[Events and webinars](https://www.verizon.com)
Events and webinars
- [Enterprise](https://www.verizon.com/business/resources/events/enterprise/)
- [Small Business](https://www.verizon.com/business/resources/events/small-business/)
- [Public Sector](https://www.verizon.com/business/resources/events/public-sector/)
- [All events and webinars](https://www.verizon.com/business/resources/events/)
- [Popular topics](#)[Popular topics](https://www.verizon.com)
Popular topics
- [Distance learning](https://www.verizon.com/business/resources/distance-learning/)
- [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/)
- [Healthcare](https://www.verizon.com/business/resources/healthcare/)
- [Improving CX](https://www.verizon.com/business/resources/improving-cx/)
- [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/)
- [New workplace](https://www.verizon.com/business/resources/new-workplace/)
- [Public safety](https://www.verizon.com/business/resources/public-safety/)
- [Security strategies](https://www.verizon.com/business/resources/security-strategy/)
- [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/)
- [Featured resources](#)[Featured resources](https://www.verizon.com)
Featured resources
- [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/)
- [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/)
- [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/)
- [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/)
- [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/)
- [Customer success stories](#)[Customer success stories](https://www.verizon.com)
Customer success stories
- [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/)
- [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/)
- [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/)
- [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/)
- [All stories](https://www.verizon.com/business/resources/customer-success-stories/)
- [All insights](https://www.verizon.com/business/resources/)
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[Business](https://www.verizon.com/business/)
[Personal](https://www.verizon.com/)
Mobile Mobile [Mobile](https://www.verizon.com)
- [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all plans](https://www.verizon.com/business/products/mobile/plans/)
- [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Complete](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/)
- [International services](https://www.verizon.com/business/products/plans/international/)
- [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options)
- [Go to all mobile](https://www.verizon.com/business/products/mobile/)
- [Phones](#) [Phones](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones)
- [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod)
- [Smartphone as a Service](https://www.verizon.com/business/products/mobile/plans/business-complete/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned)
- [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones)
- [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones)
- [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/)
- [Connected devices](#) [Connected devices](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices)
- [Tablets](https://www.verizon.com/business/shop/products/devices/tablets)
- [Laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [5G devices](https://www.verizon.com/business/shop/products/devices/5g)
- [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
- [Brands](#) [Brands](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
Internet Internet [Internet](https://www.verizon.com)
- [Business Internet](#) [Business Internet](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/)
- [5G Business Internet](https://www.verizon.com/business/products/internet/5g/)
- [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/)
- [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/)
- [Business Internet On-the-Go](https://www.verizon.com/business/products/internet/portable-internet/)
- [More](#) [More](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/)
- [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [TechTeam support](https://www.verizon.com/business/products/internet/techteam/)
- [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/)
- [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [TV](#) [TV](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Fios TV](https://www.verizon.com/business/products/business-tv/)
- [Deals](#) [Deals](https://www.verizon.com/business/resources/articles/s/what-is-average-handle-time/)
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/)
- [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/)
Solutions Solutions [Solutions](https://www.verizon.com)
Solutions
- [Products](#)[Products](https://www.verizon.com)
Products
- [Mobile](#)[Mobile](https://www.verizon.com)
Mobile
- [Shop all mobile](https://www.verizon.com/business/products/mobile/)
- [Shop all deals](https://www.verizon.com/business/products/mobile/deals/)
- [Mobile plans](https://www.verizon.com/business/products/mobile/plans/)
- [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/)
- [Apple](https://www.verizon.com/business/products/mobile/apple/)
- [Samsung](https://www.verizon.com/business/products/mobile/samsung/)
- [Google](https://www.verizon.com/business/products/mobile/google/)
- [Internet](#)[Internet](https://www.verizon.com)
Internet
- [Shop all deals](https://www.verizon.com/business/products/internet/deals/)
- [Business Internet](https://www.verizon.com/business/products/internet/)
- [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet)
- [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/)
- [Fios TV](https://www.verizon.com/business/products/internet/business-tv/)
- [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/)
- [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/)
- [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Network](#)[Network](https://www.verizon.com)
Network
- [Overview](https://www.verizon.com/business/products/networks/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/)
- [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/)
- [Connectivity](https://www.verizon.com/business/products/networks/connectivity/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/)
- [Security](#)[Security](https://www.verizon.com)
Security
- [Overview](https://www.verizon.com/business/products/security/)
- [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/)
- [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/)
- [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/)
- [Business Internet Secure](https://www.verizon.com/business/products/security/business-internet-secure/)
- [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/)
- [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/)
- [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/)
- [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/)
- [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/)
- [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com)
Voice and collaboration
- [Overview](https://www.verizon.com/business/products/voice-collaboration/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/)
- [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/)
- [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/)
- [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/)
- [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/)
- [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com)
Contact centers and CX
- [Overview](https://www.verizon.com/business/products/contact-center-cx/)
- [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/)
- [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/)
- [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/)
- [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/)
- [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/)
- [Internet of Things](#)[Internet of Things](https://www.verizon.com)
Internet of Things
- [Overview](https://www.verizon.com/business/products/internet-of-things/)
- [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/)
- [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/)
- [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/)
- [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/)
- [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/)
- [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/)
- [Fleet management](https://www.verizonconnect.com?utm_medium=referral&utm_source=verizon&lead=verizonReferral)
- [5G Edge](#)[5G Edge](https://www.verizon.com)
5G Edge
- [Overview](https://www.verizon.com/business/products/5g-edge/)
- [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/)
- [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/)
- [Go to all products](https://www.verizon.com/business/products/)
- [Industry](#)[Industry](https://www.verizon.com)
Industry
- [Construction](#)[Construction](https://www.verizon.com)
Construction
- [Overview](https://www.verizon.com/business/solutions/industry/construction/)
- [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/)
- [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/)
- [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/)
- [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/)
- [Automotive](#)[Automotive](https://www.verizon.com)
Automotive
- [Overview](https://www.verizon.com/business/solutions/industry/automotive/)
- [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/)
- [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/)
- [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/)
- [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/)
- [Manufacturing](#)[Manufacturing](https://www.verizon.com)
Manufacturing
- [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/)
- [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/)
- [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/)
- [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/)
- [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/)
- [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/)
- [Retail](#)[Retail](https://www.verizon.com)
Retail
- [Overview](https://www.verizon.com/business/solutions/industry/retail/)
- [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/)
- [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/)
- [Financial](#)[Financial](https://www.verizon.com)
Financial
- [Overview](https://www.verizon.com/business/solutions/industry/financial/)
- [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/)
- [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/)
- [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/)
- [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/)
- [Media & entertainment](#)[Media & entertainment](https://www.verizon.com)
Media & entertainment
- [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/)
- [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/)
- [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/)
- [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/)
- [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/)
- [Energy & utilities](#)[Energy & utilities](https://www.verizon.com)
Energy & utilities
- [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/)
- [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/)
- [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/)
- [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/)
- [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [All Industries](https://www.verizon.com/business/solutions/industry/)
- [Small business](#)[Small business](https://www.verizon.com)
Small business
- [Overview](https://www.verizon.com/business/solutions/small-business/)
- [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/)
- [Business internet](https://www.verizon.com/business/products/internet/)
- [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/)
- [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/)
- [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Enterprise](#)[Enterprise](https://www.verizon.com)
Enterprise
- [Overview](https://www.verizon.com/business/solutions/enterprise/)
- [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/)
- [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/)
- [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/)
- [On Site 5G & Edge](https://www.verizon.com/business/products/networks/on-site-5g/)
- [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/)
- [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/)
- [Public Sector](#)[Public Sector](https://www.verizon.com)
Public Sector
- [Overview](https://www.verizon.com/business/solutions/public-sector/)
- [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf)
- [Security](https://www.verizon.com/business/products/security/)
- [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/)
- [Education](https://www.verizon.com/business/solutions/public-sector/education/)
- [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/)
- [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/)
- [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/)
- [Business Needs](#)[Business Needs](https://www.verizon.com)
Business Needs
- [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com)
Modernize IT infrastructure
- [Overview](https://www.verizon.com/business/solutions/it-infrastructure/)
- [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/)
- [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/)
- [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/)
- [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/)
- [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/)
- [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/)
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Advance business intelligence
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# What is average handle time?
Author: Nick Reese
Date published: March 18, 2026
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No matter how much work you put into making your contact center experience as great as possible for customers, you don't want them to be communicating any longer than they need to. That makes your average handle time (AHT) one of the most important [contact center key performance indicators](https://www.verizon.com/business/resources/articles/s/understanding-contact-and-call-center-performance-metrics/) (KPIs) you should measure.
## __What is AHT?__
Average handle time, or AHT, is the average duration of a customer's interaction with your contact or call center. This includes not only the time an agent spends working with the customer but also the on-hold time during the interaction and any after-call work the agent needs to complete once the customer completes the call.
To calculate your call center AHT, add the total talk time, hold time and follow-up time for all of your customer interactions and divide that number by the total number of customer interactions. You can do this across your call center or by individual agents to determine their efficiency.
## __Why should you track average handle time?__
Average handle time can have a significant impact on customer satisfaction. Understandably, it's most important that a customer walks away with their issue resolved. However, if you can resolve their issue in six minutes instead of 12 minutes you could have a happier customer.
In addition, call center AHT can correlate directly to your call center's efficiency. The lower your AHT, the more calls you can manage in a shift with the staff you have on hand. Seeking out ways to reduce call center AHT can help you improve your efficiency so you can meet demand without adding headcount.
## __Should you only track average handle time?__
Average handle time shouldn't be the only metric you track when it comes to measuring customer experience. For example, call center AHT typically doesn't include the time it takes to initially connect to an agent. If it takes an average of 50 minutes for a customer to reach an agent to have a five-minute call, that's an average of a 55-minute call from the customer's perspective, while your call center AHT will only measure it as five minutes.
Keep in mind that while customers want the call to be as short as possible, more importantly, they want their problem solved. A short call center AHT is no good if a customer has to call back multiple times before their issue is resolved. In this case, a longer average handle time that ends in a successful resolution on the first call would be superior to a shorter AHT.
As with any KPI, you have to be careful to improve the average handle time within the context of your overall call center strategy. For example, an investment in your [knowledge base](https://www.verizon.com/business/products/contact-center-cx-solutions/customer-engagement/knowledge-assist/) could help customers self-serve support, which would still leave agents to handle complicated and lengthy issues. This could lead to an increase in AHT, even though it could also mean lower call volumes, lower wait times and happier customers.
You can also measure the average handle time for channels like email and live chat, not just phones. By measuring AHT across each medium, you may uncover opportunities to shift customers to channels where you can deliver a lower AHT while maintaining a high level of satisfaction.
## __How can you reduce your AHT?__
Different businesses will have different standards for call center AHT depending on the complexity of their customer interactions, making it difficult to provide a single benchmark. Instead, businesses may find it more valuable to measure their own baseline and seek to improve their AHT within the context of other KPIs like net promoter score, rather than aim to hit an arbitrary AHT number that doesn't reflect their business or customer satisfaction goals.
Once you've measured your baseline, here are a few ways your business can reduce its call center AHT:
### __Training__
Ensure your agents have all the training they need to answer questions effectively and efficiently. This means training them on your products, your business and your customer support software so they know where they need to go to solve an issue. Equally important is training agents on how to effectively manage a conversation so they and the customer don't go off-track with tangents.
### __Routing__
Not all agents are created equal. Make sure you're routing the right calls to the right agents so customers get the help they need the first time instead of being transferred. Your [interactive voice response system](https://www.verizon.com/business/products/contact-center-cx-solutions/contact-center-network/network-based-ivr/) can help callers indicate who they need to talk to by allowing them to choose the reason for their call.
### __Technology__
Artificial intelligence and next-gen customer engagement tools can help you provide personalized, instant customer support, which can help reduce AHT. For example, a [virtual agent](https://www.verizon.com/business/products/contact-center-cx/voice-services/network-based-ivr/) can automatically ask questions about the nature of the call while the customer is waiting to connect to the agent. The agent can then use that information to immediately get to work once they connect. A virtual agent can also leverage content from knowledge bases, customer records and external sources to provide answers, allowing customers to self-serve support while still providing the option to escalate to a live agent as needed.
While average handle time is only one part of delivering a winning customer support experience, it's one you can't afford to neglect. Verizon can help your contact center leverage the latest customer engagement and customer experience technologies to provide faster, more effective support. Learn more about [contact center solutions](https://www.verizon.com/business/products/contact-center-cx-solutions/) from Verizon.
*The author of this content is a paid contributor for Verizon.*
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