I. SERVICE DESCRIPTION:
1. Video Conferencing. Video Conferencing permits a Customer to conduct a point‑to‑point or point-to-multipoint videoconference using: (i) (a) Switched 56 kbps or 64 kbps service access via ISDN provided by Verizon or a Local Exchange Carrier (LEC) or (b) Internet Protocol (IP) access from Customer video endpoints via the Public Internet, dedicated access to Verizon network or Private IP Service; and, (ii) port connections furnished by Verizon. Participants in certain international locations may connect to a Dial-Out Video Conferencing call (or videoconference call) accessed via ISDN.
2. Port Connections. For Premier, Standard and Unattended Service Levels, port connections must be scheduled and reserved in advance of the videoconference and are available on a first‑come, first-serve basis. Port connections must be reserved in 15-minute increments with a 30-minute minimum reservation. A port connection cancellation charge will apply if a scheduled videoconference is canceled by the Customer within 2 hours of the scheduled conference time.
3. Service Levels. The following levels of service are available for Video Conferencing.
3.1 Premier Service. Premier Service is reserved in advance and provides a Conference Coordinator to assist the conferencing leader with planning and hosting the video-conference call. An additional usage charge applies to Premier Service.
3.2 Standard Service. Standard service is reserved in advance and provides a Conference Coordinator to assist in the videoconference call set‑up. Once the call begins, the coordinator will leave but remains accessible for the conferencing leader if needed.
3.3 Unattended Service. Unattended Service provides a Conference Coordinator for technical assistance only.
3.4 Instant Video Conferencing Service. Instant Video Conferencing Service provides for a Conference Coordinator for technical assistance only. Verizon will terminate a Customers subscription to Instant Video Conferencing Service if the Customer fails to use the Instant Video Conferencing Service in any period of six (6) consecutive months. If during technical assistance situations a site still cannot connect over video using the Meet-Me access method, Customer will have the option to dial in using audio access. If specifically requested by Customer, the Conference Coordinator will attempt a Dial-Out to the site. In the event that a Dial-Out connection is made by the Conference Coordinator, Dial-Out charges apply. Dial-Out access for any reason other than that related to technical issues will only be available using a Reserved, Attended Service level conference call.
3.5 Remote Call Launching. Customer arranges for a Verizon Conference Coordinator to dial directly to their video unit in order to initiate a video connection from that unit either directly into another Customer video unit or into a Verizon video bridge port. A $25 per video endpoint charge per call applies.
II. RATES AND CHARGES
1. Premier, Standard and Unattended Usage Charges. All usage charges for each videoconference will be billed to the Customer who makes the videoconference reservation unless usage charges are to be allocated to individual participants, as specified by the Customer when the videoconference reservation is made. All individual participants to whom usage charges are allocated must register and agree to accept the allocation of charges prior to the scheduled videoconference. Usage and ports will be billed in 1‑minute increments, with an initial 30-minute minimum billing charge.
1.1 Transport Charges for ISDN Access.
1.1.1 For ISDN-accessed service usage, $0.40 per minute per site, multiplied by each two channels of Switched 56 kbps or 64 kbps service used per call, except, for service which terminates in Guam, $4.00 per minute per site, multiplied by each two channels of Switched 56 kbps or 64 kbps service used per call.
1.1.2 International. For ISDN-accessed service usage Dial-Out service, Customers the following charges apply: International Transport Charges
1.1.3 Port Usage Charges. A $1.00 per-minute per-site charge applies for ISDN-accessed service usage.
1.2.1 Port Usage Charges. The following port usage per-minute per-IP video endpoint charge applies for IP-accessed service usage, based on access speed:
|
Speed |
Rate |
|
Less than 385 kbps |
$1.00 |
|
385 kbps 768 kbps |
$1.50 |
|
769 kbps and above |
$2.25 |
1.2.2 Dial-Out Charge. A $25 per-IP video endpoint charge per call applies.
1.3 Premier Service. A $1.50 charge applies per minute per videoconference in addition to all other usage charges.
1.4 Encryption.
1.4.1 A $0.10 per-minute per-ISDN video endpoint feature charge applies for ISDN-accessed service usage.
1.4.2 The following per-minute per-IP video endpoint feature charge applies for IP-accessed service usage, based on access speed:
|
Speed |
Rate |
|
Less than 385 kbps |
$0.05 |
|
385 kbps 768 kbps |
0.10 |
|
769 kbps and above |
0.15 |
1.5 Transcoding. A $0.75 per minute charge applies per transcoded site.
1.6 IP Video Endpoint Charges. The following non-recurring per-IP video endpoint start-up charges apply for IP-accessed service. Customer may elect to pay either (i) a $20 per-IP video endpoint charge or (ii) a $1,000 per-Customer charge.
1.7 Cancellation Charges. The following per-call cancellation charges will apply:
No charge when cancellation occurs two or more hours prior to the scheduled videoconference call; or, 50 percent of Port Usage Charges if canceled less than two hours prior to the videoconference call, based on the number of bridge ports and amount of time reserved; or, 100 percent of Port Usage Charges if not canceled prior to the scheduled videoconference call, based on the number of bridge ports and amount of time reserved.
1.8 Video Recording Charges. The following charges apply to Video Recordings:
1.8.1 A $100 charge applies per Video Recording provided via self-service file download.
1.8.2 A $150 charge applies per Video Recording provided via hard media.
1.8.3 A $20 flat fee applies for shipping per order to the United States.
2. Instant Video Conferencing Service Charges. Port usage (bridging) and MRCs will apply to Customers use of Instant Video Conferencing Services. Usage is billed in one‑minute increments, rounded to the next full minute.
2.1 ISDN Access. A $0.80 per-minute per-site charge applies for ISDN-accessed service usage.
2.2 IP Access. The following per-minute per- IP video endpoint (port) charge applies for IP-accessed service usage, based on access speed:
|
Speed |
Rate |
|
Less than 385 kbps |
$0.80 |
|
385 kbps 768 kbps |
$1.07 |
|
769 kbps and above |
$1.49 |
2.3 Audio Access. A $0.25 per-minute per-site charge applies for an audio-only accessed service usage.
2.4 Instant Video Service. The following MRCs apply for Instant Video Service, based on the number of ports per subscription to which the Customer subscribes:
|
Number of Ports |
Monthly Recurring Charge |
|
6 |
$0.00 |
|
10 |
$150.00 |
|
12 |
$175.00 |
2.5 Encryption.
2.5.1 A $0.10 per-minute per-ISDN video endpoint feature charge applies for ISDN-accessed service usage.
2.5.2 The following per-minute per-IP video endpoint feature charge applies for IP-accessed service usage, based on access speed:
|
Speed |
Rate |
|
Less than 385 kbps |
$0.05 |
|
385 kbps 768 kbps |
n/a |
|
769 kbps and above |
n/a |
3. Discounts. Term Plan discounts apply only to on Dial-Out Transport Charges.
4. Features and Options Charges.
4.1 Conference Room Scheduler. Conference Room Scheduler allows Verizon to act as Customers corporate scheduler for all activities taking place in Verizon-registered conference rooms. A $100 per room per month charge applies.
4.2 Operational Reports. Customer may request Operational Reports on either a one‑time or a monthly recurring basis.
4.2.1 Standard Reporting. Standard Reporting provides customized call detail information. A $150 charge applies per Standard Reporting Operational Report provided on an on-time basis. A $100 monthly recurring charge applies per standard Reporting Operational Report provided on a monthly recurring basis.
4.2.2 Global Reporting. Global Reporting consolidates Standard Reporting for two or more regions. A $350 charge applies per Global Reporting Operational Report provided on a one-time basis. A $100 monthly recurring charge applies per Global Reporting Operational Report provided on a monthly recurring basis.
5. CCRC and FUSF apply except for the following features:
Streaming and Replay
Conference Room Scheduler
6. Paper Invoice Charge applies.
7. Property Tax Recovery Charge applies.
8. Convenience Payment Charge applies.
9. Administrative Expense Fee applies.
III. TERMS AND CONDITIONS: In addition to the Online Master Terms - Terms and Conditions of Service, the following terms and conditions apply:
1. Verizon Access. Verizon personnel will have access to Customer Conferences and recordings of Conferences to perform requested services, such as operator or technical assistance, and for service quality purposes.
2. Maintenance Interruptions. Verizon may interrupt Customers Video Conferencing service for scheduled or emergency maintenance or as otherwise set forth in Customers agreement.
IV. DEFINITIONS: In addition to the Online Definitions, the following definition applies.
1. Video Codecs: A Video Codec is the basic piece of equipment required to conduct a video session. Analogous to a telephone, two Video Codecs are the minimum required to conduct a video session. A Video Codec is generally a standalone appliance that is designed, manufactured and sold specifically for conducting video communications sessions. A Video Codec includes a camera, speakers, microphone, and a Compression/Decompression (i.e., CODEC) capability. A Video Codec can also exist in software form and loaded onto a users PC. Video Codecs are provided by the Customer and are not included in Verizons Video Conferencing service.