Long Distance Voice Services

Section III[TSL1] 

 

Long Distance Voice Services

 

RATES AND CHARGES

 

Long Distance Voice Services Features and Feature Packages

 

5. Features and Feature Packages. Long Distance Voice Services offers the features described below. Customers of Long Distance Voice Services must subscribe to one or more of four Feature Options, as described herein. Each of the four Feature Options is characterized by Base Features, which all Customers of that Feature Option receive and for which they are responsible for all associated charges. Additional features are also available as part of a Combined Feature Package or on an a la carte basis.

 

Please see the following sections for rate information:

 

Feature Options (Section 5.1)

https://www.verizon.com/service_guide/reg-20210115/cp_ld_vs_features.htm#feature_options

 

Features (Section 5.2)

https://www.verizon.com/service_guide/reg-20210115/cp_ld_vs_features.htm#features

 

Feature Availability Table (Section 5.3)

https://www.verizon.com/service_guide/reg-20210115/cp_ld_vs_features.htm#feature_availability_table

 

Each Customer is responsible for: (1) the charges associated with the Base Features for the Feature Option which it has chosen; (2) the charges associated with the Combined Feature Package(s) which it has chosen, if any; (3) the charges associated with the individual features within the Combined Feature Package(s) which it has chosen, if any; and (4) the charges associated with individual a la carte features it has.

 

5.1 Feature Options

 

5.1.1 Feature Option A (formerly Feature Option 1). Feature Option A (Option A) offers inbound and outbound service.

 

     Base Features

 

 

     Combined Feature Package

 

 

5.1.2 Feature Option B (formerly Feature Option 2). Feature Option B (Option B) offers inbound and outbound service. The following charges apply per Corp ID:

III.        Long Distance Voice Services offers the features described below. Customers of Long Distance Voice Services must subscribe to one or more of four Feature Options, as described herein. Each of the four Feature Options is characterized by Base Features, which all Customers of that Feature Option receive and for which they are responsible for all associated charges. Additional features are also available as part of a Combined Feature Package or on an a la carte basis.

 

Please see the following sections for feature information:

 

1.         FEATURE OPTIONS

 

2.         FEATURES

 

3.         FEATURE AVAILABILITY TABLE

 

Each Customer is responsible for: (1) the charges associated with the Base Features for the Feature Option which it has chosen; (2) the charges associated with the Combined Feature Package(s) which it has chosen, if any; (3) the charges associated with the individual features within the Combined Feature Package(s) which it has chosen, if any; and (4) the charges associated with individual a la carte features it has chosen, if any.

 

FEATURE OPTIONS

 

Feature Option A (formerly Feature Option 1): Feature Option A (Option A) offers inbound and outbound service.

 

 

• Base Features

 

Monthly Recurring Charge	$0.00
Nonrecurring Charge	0.00

 

• Combined Feature Package

 

Monthly Recurring Charge	$  50.00 per toll free number
Nonrecurring Charge	100.00 per toll free number
Change Charge	50.00 per change
Individual Feature Change Charge	50.00 per change

 

Feature Option B (formerly Feature Option 2): Feature Option B (Option B) offers inbound and outbound service. The following charges apply per Corp ID:

 

• Base Features

 

Monthly Recurring Charge	$0.00
Nonrecurring Charge	0.00

 

 

• Combined Feature Package:

 

Monthly Recurring Charge	$150.00
Nonrecurring Charge	150.00

           

5.1.3 Feature Option C-1 (formerly Feature Option 3A):  Feature Option C-1 (Option C-1) offers outbound service only and is characterized by a private dialing plan.

 

     Base Features

 

 

 

Feature Option C-2 (formerly Feature Option 3B):   Feature Option C-2 (Option C-2) offers inbound toll free service only. The following charges apply per toll free number:

 

     Base Features

 

 

 

     Combined Feature Package:

 

 

 

For Customers of Feature Option B and Feature Option C-2 who subscribe to international Inbound Service, a $10 monthly recurring charge applies: (i) per toll free number associated with such service; and, (ii) per ANI associated with each such toll free number. Waivers of charges set forth in a written contract between the Company and the Customer in effect on or before October 18, 2002 do not apply to these charges.

 

FEATURES

 

1.         . 10/15-Digit RestrictionDIGIT RESTRICTIONSs. A Customer may specify individual 10‑ or 15-digit phone numbers to be blocked.

 

2.         . 800 MULTIMANAGERMultiManager. This feature is available to Customers who split their toll free traffic between the Company and other carriers. It is available only on toll free numbers for which the Company has been designated Resp Org, and for which complex routing records are utilized in the SMS/800 Database. A complex routing record is an SMS/800 Customer record which contains multiple Inter Exchange Carriers. With MultiManager, the Company is the single point-of-contact for provisioning toll free service, trouble handling, disaster and contingency planning, SMS/800 Database support, and Multi-Carrier application planning and design. Customers electing this feature will be entitled to capacity on the Company network equal to up to twice the amount of traffic, measured in minutes of usage, reasonably forecasted by the Customer for that month. (If no traffic forecast has been provided the Company, then the Customer will be entitled to capacity on the Company network equal to up to twice the amount of traffic, measured in minutes of usage, actually billed in the immediately preceding full month.) The monthly and installation charges apply per toll free number for Feature Option A service and per Corp ID for Feature Options B and C-2 service; the change charge applies per toll free number.

 

 

 

 

3.         . ACCOUNT AND INDENTIFIICATION SUPPLEMENTARY CODESAccount and Identification Supplementary Codes. Two types of supplementary codes are available for both Inbound Service and Outbound Service and they are subject to the Feature Option selected below: Identification (ID) Codes or Account Codes. With both types of codes, calls cannot be completed without entry of the specified codes. In addition, with ID codes, the calls are not completed until codes are verified for accuracy. As an option, the Call Detail report can be sorted by Supplementary Codes.

 

Feature Option A:       : Account and Identification Supplementary Codes are available for Feature Option A service Customers with Outbound Service. Account codes are part of the basic feature package. Verified and Customer Verified Accounting Codes and ID Codes are available on an a la carte basis .

 

Feature Option B:       : This feature is available as part of the Combined Feature Package.   Effective February 1, 2006 this feature will be sold on an a lal carte basis.

 

Feature Option C-1:

 

ID Codes:        : Dialed for calls to each dedicated access line group, Dial 1 telephone number (ANI) or Vnet 800 Remote Access Number equipped for such codes. An ID Code may be dialed in combination with an Accounting Code as defined below. Both the ID and Accounting Code may be of Customer-specified length, so long as the total number of digits of both does not exceed eleven. If the dedicated access line group or ANI is equipped for the code(s), the Customer can select, on that line group or ANI, that either the codes must be dialed on all Voice Services calls, or must be dialed only for off-net 10-digit and off-net international calls. Charges for ID Codes will not be pro-rated to accommodate less than a block increment of 100 codes. ID Codes are available on an a la carte basis.

 

 

 

Account

Codes:             : Account Codes are not available for Feature Option C-1 service Customers.

 

            Feature Option C-2:

 

ID Codes:        : For ID Codes, codes are ordered in blocks of 100. A Customer can order up to 90,000 blocks. All ID Codes in a given block and all Account codes must be of the same length, and may be up to 11 digits. The Change Charge will apply to additions of a block of Account or Identification Supplementary Codes.

 

 

 

Account

Codes:             :             Account Codes allow the Customer to track usage of its toll free number back to specified user codes and/or to limit use of its toll free number to only those dialing authorized codes. This feature requires that additional digits be dialed after the regular 10-digit toll free number is dialed. This feature applies only to calls carried on the Company network.

 

 

 

 

4.         . ACCOUNTING CODESAccounting Codes.

 

Non-verified. A Customer can specify that non-verified Accounting Codes (up to 11 digits) are to be dialed from specific dedicated access groups, Dial "1" telephone numbers (ANIs) and Calling Cards.

 

Verified. Provides a Customer with a means of restricting and itemizing calls, according to specific digits, designated by the Company, that must be dialed at the end of a long distance number. The length of the codes may vary from 2 to 6 digits. Verified Accounting Codes may be verified against a specific list of valid numbers for call restriction and for cataloging by code the calls made. The following charges for Verified Accounting Codes do not apply to Customers who subscribe to the Combined Feature Package.  Effective February 1, 2006, these charges are no longer part of the combined routing feature package. All new Customers who subscribe to this feature will be charged as stated below:

 

 

 

Customer Verified. Customer Verified Accounting Codes is available to Customers of Feature Option A and provides a Customer with a means of restricting and itemizing calls, according to specific digits, specified by the Customer, which must be dialed at the end of a long distance number. The length of the codes may vary from 2 to 8 digits. Customer Verified Accounting Codes may be verified against a specific list of valid numbers for call restriction and for cataloging by code the calls made. The following charges for Customer Verified Accounting Codes do not apply to Customers who subscribe to the Combined Feature Package.

 

 

 

5.         . ALTERNATE ROUTINGAlternate Routing. This feature allows the Customer to pre-define alternate routing arrangements that can be activated upon command in the event of a Customer emergency. Up to 99 alternate plans per toll free number can be established. The Customer must have at least two different locations for this routing feature to be applicable. The monthly charge applies to each toll free number under each plan stored by the Company for the Customer. The Change Charge will apply per toll free number to any change in the number or make-up of alternate plans, to cancellation of the feature, or to cancellation of the toll free number with which the feature has been associated. Alternate Routing is not available in Super Routing Plans.

 

 

 

6.         . AUTOMATIC NUMBER IDENTIFICATION (ANI). This feature allows an Inbound Service Customer to receive the working number of the calling party as part of the call setup. The working telephone number is commonly referred to as Automatic Number Identification or ANI. ANI is a subscription option available on both inband (Multi-Frequency (MF) and Dual Tone Multi-Frequency (DTMF)) and out‑of‑band (ISDN PRI) dedicated access lines.

 

There are three charges associated with ANI: an installation charge, a monthly charge and an ANI Delivery charge. The monthly and installation charges apply per trunk group for Feature Option A service and per Corp ID for Feature Option B service. A $0.01 per call ANI Delivery charge is incurred each time the ANI is delivered at the time of call setup for Customers of Feature Options B and C-2.

 

 

 

6..1       1 ISDN ANI. This feature allows an inbound service Customer to receive the ANI over the ISDN D-Channel and is available only with PRI access.

 

There are two charges associated with ISDN ANI: a monthly charge and an ANI Delivery charge. The ANI Delivery charge is incurred each time the ANI is delivered at the time of call setup.

 

 

 

7.         . CALL AREA SELECTION/TAILORED CALL COVERAGE. This feature allows the toll free service Customer to block calls from one or more specific originating areas at the domestic NPA or state level. Blockage from multiple originating areas is available at no additional charge. The Change Charge will apply when the Customer changes the group of originating areas to be blocked, when this option is removed from a toll free number, or when service is canceled for that toll free number.

 

 

 

8.         . CALL DETAIL. Individual call identification provided only when a call originates from a converted end office. There are no non-recurring nor monthly recurring charges for call detail on either magnetic tape or paper.

 

9.         . CALLING STATION IDENTIFICATION. This feature is provided in two formats:

 

9..1       1 Non‑ISDN Calling Station Identification. This format allows the Customer to specify certain Dedicated Access Line (DAL) origination groups to transmit the originating station number to the Company. The following non-recurring and monthly recurring charges will apply per DAL Group:

 

 

 

 

9..2       2 ISDN Calling Station Identification. This format allows the Customer to receive and transmit the originating station number via the Primary Rate Interface (PRI). The following non-recurring and monthly recurring charges will apply per DAL Group:

 

 

 

10.       . CONSOLIDATED BILLING. A Customer can elect to receive a single consolidated billing statement for all calls placed via Voice Services from all locations, including call detail on paper at the Customers option, or a location level invoice for each location.

 

11.       . CROSS CORPORATE IDENTIFICATION ROUTING. This feature permits a Customer‑of‑record of inbound service to request that the Company route and terminate inbound traffic via any one or more of the toll free telephone numbers associated with the Customer‑of‑record's inbound service to any domestic or international location, irrespective of whether the location is associated with the inbound service Corporate ID assigned by the Company to that Customer. All locations at which inbound service calls are terminated under this feature must have associated with them an inbound service Corporate ID. The Company will deliver the invoice for traffic routed in this way to the billing address of the inbound service Corporate ID of the location at which calls are terminated, or to the Customer-of-record of the inbound service, whichever is specified by the Customer. The non-billed party will be furnished with a call report summary showing all calls directed to terminating locations via this feature. Unless otherwise specified, the Customer-of-record will be responsible to the Company for payment of invoices for all calls terminated to those locations. In the event the Customer of record designates the terminating location as the responsible party, the Corp ID assigned to the terminating location will be responsible to the Company for payment of invoices for all calls terminating to that location. The toll free number Customer-of-record may request optional monthly billing reports and/or optional monthly magnetic tapes. A monthly recurring charge, as specified below, will be billed to the toll free number Customer-of-record for optional additional reports. All domestic and international usage charges will apply as specified in  Domestic Usage Rates, https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#d_usage  and International Usage Rates,  International Usage Rates. https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#i_usage. Charges generated as a result of cross‑corporate ID routed calls will be accumulated with charges to the inbound service Corporate ID of the billed party for the purpose of determining compliance with any minimum volume requirements and volume‑related discounts. The inbound service Customer‑of‑record requesting cross‑corporate ID routing will be responsible for any costs incurred by the including but not limited to, access and/or egress charges and any amounts the Company may be required to pay third parties, as a result of any errors in the Customers orders directing the cross‑corporate ID routing. All inbound features, with the exception of Direct Termination Overflow, can be used with Cross‑Corporate ID routing. There are no additional charges for Cross‑Corporate ID routing, except for the charge for the optional feature specified below. Cross Corporate ID billing to terminating locations is not available to Customers of ECR. A $100 charge per corporate ID will apply for optional additional reports.

 

12.       . CUSTOM REPORTING. Custom Reporting, which is available to Customers receiving service under a Special Customer Arrangement (SCA), is a collection of reports which provide monthly data which permits the Customer to track, review, and analyze traffic to monitor contractual commitments and service usage.

 

The following per-report charges apply to standard reports. Additional charges may apply for non-standard reports.

 

 

 

13.       . CUSTOMIZED RANGE PRIVILEGES. A Customer may specify the type of Long Distance Voice Services calls allowed for users on each Dedicated Access Line group, for each Long Distance Voice Services Calling Card authorization code, on each Dial "1" ANI, and for each ID Code. For each Customized Range Privilege, the Customer defines the allowable state, area code, area code/exchange code combinations, and country code.

 

14.       . DAY OF WEEK ROUTING. This feature allows the Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on the particular day of the week. The Customer can establish a different routing arrangement for each day of the week, with a maximum of seven day types. The Customer must have at least two locations for this routing feature to be applicable.

 

15.       . DAY OF YEAR/HOLIDAY ROUTING. This feature allows the Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on a Customer‑specified holiday. The Customer can establish a different routing arrangement for up to fifteen (15) single‑day holidays and three ranges (composed of up to ten (10) consecutive days) for a total of forty‑five (45) days in a one year period. The Customer must have at least two different locations for this routing feature to be applicable. The Customer must subscribe to Day of Week Routing in order to subscribe to this routing feature. The Change Charge will apply to any change in the number or make‑up of holidays or ranges, or to cancellation of the feature, or to cancellation of the toll free service number with which the feature has been associated.

 

 

 

16.       . DIALED NUMBER ID SERVICE (DNIS). This feature permits a Customer with multiple inbound service telephone numbers terminating in the same location to identify the specific toll free service telephone number which was dialed by the calling party. DNIS is only available with Dedicated Access Line terminations equipped for this feature. A Customer can request up to 1,500 DNIS designations per trunk group; above 1,500 designations, requests will be handled on an individual case basis. Charges apply per terminating location. The Change Charge will apply to any reconfiguration of outpulsed digits, to the cancellation of this feature, or to the cancellation of the toll free service number with which the feature has been associated.

 

 

 

17.       . DIRECTED BILLING. Directed Billing enables Customers to establish subaccounts on behalf of their employees, and to predetermine for which ANIs and/or Calling Cards charges will be billed to the Customer and for which ANIs and/or Calling Cards charges will be billed directly to those authorized users of the Customers service. This billing option will apply only to employees of the Customer. Employee subaccounts will be defined as one or more ANIs (for example, cellular ANIs or business lines at employees' homes) and/or one or more Calling Cards. Customers may choose to have either all calls (regardless of termination) or all off-net (non-private dialing plan number) calls from designated ANIs or Calling Cards billed to the end user (employee of the Customer).

 

All usage for employees' Directed Billing calls, regardless of whether billed to the employee or the Customer, will count as Qualifying Volume for the Customer. Usage volume billed to the Customer will count as Eligible Volume; usage volume billed to end users (employees) will not count as Eligible Volume. Usage will be billed to the employee at standard Guide rates. All calls are eligible for Time of Day discounts.

 

The Customer must verify to the Company in writing, that the Company is duly authorized to provide service for all employee subaccounts. These employee subaccounts must be designated for inclusion by the Customer under the Directed Billing. The Customer is responsible for designating the ANIs and Calling Cards that will be included on the network and for placing all service orders to add, delete, or change such ANIs or Calling Cards and/or to add, delete, or make changes to service for such ANIs or Calling Cards. Each designated employee subaccount will be billed separately for its service. The Customer will be responsible, without limitation, for payment of delinquent employee subaccounts.

 

18.       . DIRECT TERMINATION OVERFLOW (DTO). Allows a Customer to redirect calls to Customer-pre-defined locations during busy network conditions by scheduling redirection of calls on up to seven trunk groups and one ANI.

 

 

 

Installation         Change

 

$100                  $50

 

19.       . DISCONNECT MESSAGE REFERRAL (DMR). This feature provides Customers who disconnect or change a toll free number with a recording that either informs callers that the toll free number has been disconnected, refers callers to a new number, or refers callers to a new number with an option to extend the caller to the specified destination. This feature is designed solely to assist in call completion by means of call referral or routing and provides no media-related or other information or service. The call may either terminate after the message announcement or proceed to another function. The monthly recurring charge applies, per toll free number, to messages that refer callers or extend callers to numbers other than numbers for which the Company is the designated Resp Org. The following options are available at the charges specified below.

 

 

 

19..1     1 Change Charges. A $50 Change Charge will apply, per change, at the time the change is made, for any of the following:

 

DMR Type Change

DMR Call Extension Termination Change

DMR Referral Number Change

DMR Extend Time Period Change

 

20.       . ELECTRONIC BILLING. The Electronic Billing feature allows a Customer to view, analyze and pay (via electronic funds transfer) the invoice from Company via the Internet.

 

21.       . EXCHANGE ROUTING. This feature allows the Customer to define two or more originating routing groups and to arrange that calls to a single toll free number placed from different routing groups will terminate at different locations. A routing group can consist of any combination of domestic NPA/NXXs. The service group to which calls from a particular originating routing group are to terminate need not be located in that originating routing group.

 

22.       . EXTENDED CALL COVERAGE. This feature allows calls to originate from Canada. The non‑recurring installation charge will be assessed for each of the coverage areas selected, for each toll free number. Per-minute usage charges are as specified in  Usage Rates.Usage Rates,

https://enterprise.verizon.com/service_guide/reg/cp_onnet_usage.htm#ib_rates. Charges apply per toll free number for Feature Option A service.

 

 

Non-Recurring

Installation

 

Feature Option A                          $ 25

 

23.       . GEOGRAPHIC/POINT OF CALL ROUTING. This feature allows the Customer to define two or more originating routing groups and to arrange the calls to a single toll free service telephone number placed from different routing groups will terminate at different locations. A routing group can consist of one or more valid Company international toll free countries, as well as any combination of domestic NPAs or states. The combination of all domestic routing groups defined by the Customer must include the entire U.S. Mainland, and any areas selected by Extended Call Coverage and should exclude any areas blocked by Tailored Call Coverage. The service group to which calls from a particular originating routing group are to terminate need not be located in that originating routing group.

 

 

24.       . GLOBAL INBOUND SERVICE (GIS). GIS is a facilities-based virtual private network (VPN) solution that employs Intelligent Network Call Processing (INCP) to provide inbound voice service originating in a country other than the U.S.

 

 

24..1     1 Access Methods. Customer may subscribe to one or more of the following five access methods available for call origination, subject to availability: Shared Cost, Public Switched Telephone Network (PSTN), National Freephone, International Toll-Free Service (ITFS), and Universal International Freephone Network (UIFN). For call origination, ITFS makes available a different toll-free number in each country in which ITFS is available; UIFN makes available a single toll-free number covering all countries in which UIFN is available.

 

Shared Cost, PSTN and National Freephone are available for calls that are routed through the Companys GIS network from the Companys in-country switch (GIS Network Number calls). ITFS and UIFN are available for non-GIS Network calls. Non-GIS Network calls are directed to a switch located in the United States for routing instructions. Such calls may terminate within the United States or outside of the United States using the Companys Global Business Line (the Company network that supports international calls) provided that, with respect to calls terminated outside of the United States, such terminations are permitted by the originating country PTT.

 

GIS access methods are summarized in the following table:

 

Access Method	Caller Number Appearance	Billing
GIS Network Number
Shared Cost	Caller uses a number with a local appearance.	Caller Portion: Caller billed through local carrier (PTT) at a per-minute rate set by the PTT.
		Customer Portion: Company usage charges for transport apply.
PSTN	Caller uses a number with a local appearance.	Caller Portion: Caller billed through the PTT for the portion of the call from its point-of-origination to the Companys in-country facility at a per-minute rate set by the PTT.
		Customer Portion: Customer Portion: Company usage charges for transport apply for the portion of the call from the Companys in-country facility to Customers call center.
National Freephone	Caller uses a toll-free number with a local or in-country appearance.	Caller Portion: Included in callers local service.
		Customer Portion: Company usage charges for transport apply.
Non-GIS Network Number
International Toll-Free Service (ITFS)	Caller uses an in-country toll-free number.	Caller Portion: Included in callers local service.
		Customer Portion: Company usage charges for transport apply.
Universal International Freephone Network (UIFN)	Caller uses an in-country toll-free number.	Caller Portion: Included in callers local service.
		Customer Portion: Company usage charges for transport apply.

 

 

24..2     2 Rates and charges. The following rates and charges apply. All rates and charges are shown in U.S. dollars. GIS usage is billed in initial 30-second increments and additional 1-second increments:

 

 

24.2..1  1 Per-Minute Usage Charges.

 

A.         . Shared Cost. The following per-minute usage charges apply for the portion of a Shared Cost call from the PTT's point-of-presence (POP) to the Customers location in the U.S. Mainland and Hawaii.

 

 

 

B.         . Shared Cost International. The following per-minute usage charges apply for the portion of a Shared Cost call from the PTT POP to an international location.

 

Per-Minute Rates

https://enterprise.verizon.com/service_guide/<-20210115/ins>secure/r_gis_shared-coss_international_termination_rates.xls

 

Per-Minute Rates

 

 

C.        . PSTN. The following per-minute usage charges apply for the portion of a PSTN call from the Company affiliate's POP to the Customers location in the U.S. Mainland and Hawaii. 

 

 

 

D.        . PSTN International. The following per-minute usage charges apply for the portion of a PSTN call from the Company affiliates POP to an international location.

 

Per-Minute RatesPer-Minute Rates

https://www.verizon.com/service_guide/secure-20210115/?path=secure/r_gis_pstn_international_termination_rates.xls

 

E.         . National Freephone. The following per-minute usage charges apply for the entire call from the following locations to the Customers location in the U.S. Mainland and Hawaii:

 

                 

 

F.         . National Freephone International. The following per-minute usage charges apply for usage that originates and terminates in an international location.

 

Per-Minute RatesPer-Minute Rates

https://enterprise.verizon.com/service_guide-secure/r_gis_national-freephone_international_termination_rates.xls

 

G.        . ITFS and UIFN. The per-minute usage charges set forth in  Usage Rates , https://www.verizon.com/service_guide/reg-20210115/r_mbs2_international_inbound.htm, apply for the entire call.

 

H.        . ITFS and UIFN International. The following per-minute rates apply to Inbound Service usage that originates and terminates in an international location.

 

ITFS Per-Minute RatesITFS Per-Minute RatesITFS Per-Minute Rates

https://enterprise.verizon.com/service_guide/secure-20210115/r_gis_itfs_international_termination_rates.xls

 

 

UIFN Per-Minute RatesUIFN Per-Minute RatesUIFN Per-Minute Rates

https://enterprise.verizon.com/service_guide/secure-20210115/r_gis_uifn_international_termination_rates.xls

 

24.2..2  2 Other Per-Minute and Per-Call Charges.

 

A.         . International Mobile Origination Charge. The following non-discountable per‑minute charges apply, in addition to all other applicable usage charges and surcharges, for GIS calls which originate via Commercial Mobile Radio Service in the following international locations:

 

A.1       1 Usage Charges for PSTN, ITFS, and UIFNUsage Charges for PSTN, ITFS, and UIFNUsage Charges for PSTN, ITFS, and UIFN

https://www.verizon.com/service_guide/reg-20210115/r_international_mobile_origination_rates.htm

 

A.2       2 Usage Charges for National Freephone and Shared CostUsage Charges for National Freephone and Shared Cost

https://www.verizon.com/service_guide/reg-20210115/r_international_mobile_orig_freephone_sharedcost.htm

 

B.         . Payphone Use Charge. The following non-discountable per-minute charges apply, in addition to all other applicable usage charges and surcharges, to GIS calls that originate from a payphone in the following locations, but excluding calls for which the Customer pays for service by inserting coins during the progress of the call,. These charges apply for the use of the instrument used to access service and are unrelated to the service accessed from the payphone.

 

Usage ChargesUsage Charges

https://www.verizon.com/service_guide/reg-20210115/r_payphone_use_charge.htm

 

Effective February 14, 2014, purchase of Global Outbound Service will not be available to new customers.

 

25.       . GLOBAL OUTBOUND SERVICE (GOS). GOS is a facilities-based virtual private network (VPN) solution that employs Intelligent Network Call Processing (INCP) to provide outbound voice service and advanced features originating in countries outside the United States, but also allowing origination from the  U.S. Mainland, Hawaii, American Samoa, Guam, Puerto Rico, the U.S. Virgin Islands and CNMI.

 

25..1     1 Access Methods. Customer may subscribe to one or more of the following access methods available for call origination, subject to availability:

 

ACCESS	APPEARANCE
Single Stage Switched Access	Caller dials the in-country prefix code which routes the call to the PTT (PTT refers to the incumbent telecom provider in a given country). The PTT then recognizes that the code is from Company and routes the call to the GOS network.
Dual Stage Switched Access (DSSA)	Caller dials the designated in-country freephone access number (a toll-free number with a local or in-country appearance) which routes the call to the PTT and then to the GOS network.
Mobile (Cellular) DSSA	Caller dials an in-country freephone access number. The mobile telephone network operator passes the call to the PTT, which routes the call along with the originating CLI, to the GOS network.
Remote Access (Switched)	Caller dials in-country, customer-specific freephone number which routes from the PTT to the GOS network.
Dedicated Access	Caller uses on-site PBX to access GOS trunk groups on applicable access facility to complete call.
Toll Free Remote Access	Caller dials in-country, customer-specific ITFS (International Toll-Free Service) freephone number which routes from the PTT to the GOS network.
Global Card	Caller dials an in-country freephone access number which prompts for card number, PIN authorization code, and phone number and completes the call.
Billing. For each form of Access, Caller will be billed for Company transport and applicable feature charges (see Usage Charges and Feature Charges below).

 

 

 

25..2     2 Usage Charges. The following rates and charges apply. GOS calls made over the Global Outbound Service network are billed in increments of the first 18 seconds and then in 6-second increments thereafter. Global Card calls that originate outside the United States are charged in one-minute increments.

 

25.2..1  1 Per-Minute Usage Charges. The following per-minute usage charges apply for call originated from  U.S. Mainland, Hawaii, American Samoa, Guam, Puerto Rico, the U.S. Virgin Islands and CNMI  (international outbound) are:

 

Verizon Business Services III Usage ChargesVerizon Business Services III Usage ChargesVerizon Business Services III Usage Charges

https://enterprise.verizon.com/service_guide/reg/r_vbs3_international_outbound.htm

 

 

Verizon Business Services II Usage ChargesVerizon Business Services II Usage Charges

https://www.verizon.com/service_guide/reg-20210115/r_mbs2_international_outbound.htm

 

Verizon Business Services I Usage ChargesVerizon Business Services I Usage Charges

https://www.verizon.com/service_guide/reg-20210115/r_mbs1_international_outbound.htm

 

 

On-Net Voice Services Usage ChargesOn-Net Voice Services Usage Charges

https://www.verizon.com/service_guide/reg-20210115/r_onnet_international.htm#section3_1

 

 

 

The following per-minute charges apply for non-U.S.-originated calls:

 

Usage ChargesUsage Charges

https://enterprise.verizon.com/service_guide/<-20210115/ins>seure/r_gos_usage_charges_SG.xls

 

 

25..3     3 Features. GOS offers the following features:

 

25.3..1        1 Private Dialing Plans. Streamlines intra-company calling by shortening the number of digits dialed or by providing vanity numbers.

 

25.3..2        2 Forced On-Net. Translates Public Switched Telephone Network (PSTN) numbers into GOS terminating locations allowing calls to stay on the customer's GOS network instead of the public network. On-Net refers to the ability to terminate a call on the Company (MCI Legacy Companies) GOS long-distance facility and not through the PSTN.

 

25.3..3        3 Virtual On-Net. Allows Off-Net locations (locations not on Companys GOS long-distance dedicated facility) to be added to a private dialing plan so numbers can be routed to any national or international public telephone number.

 

25.3..4        4 Calling Line Identification (CLI). Transmits the callers telephone number to the terminating location and allows the use of CTI (computer telephone integration). This is supported only where the CLI is sent by the originating PTT and is delivered to a dedicated access location.

 

25.3..5        5 Extended Enterprise. Extends the reach of the network features to include vendors, suppliers, and other non-corporate locations (guests) around the world.

 

25.3..6        6 Network Call Redirect. Allows calls to be automatically re-routed to an On-Net or Off-Net termination for up to five terminations.

 

25.3..7        7 Variable Length Outpulse. Provides the ability to translate a private dial plan phone number and outpulse it as a 10 digit NANP (North American Numbering Plan) or as an International Direct Distance Dialing (IDDD) number to the terminating dedicated access line.

 

25.3..8        8 Multiple Network IDs. Provides the creation of sub-networks for which each can have its own separate dialing plan for affiliates, subsidiaries, or divisions.

 

25.3..9        9 Shared Dedicated Access Line (DAL). Allows termination of calls to other Company customers GOS long-distance dedicated access lines.

 

25.3..10      10 Calling Privileges Universal Range Privileges. Restricts calling to specific pre-defined geographic areas, which helps control long distance costs and deter employee call misuse.

 

25.3..11      11 Calling Privileges Custom Range Privileges. Enables calling privileges to be defined at the corporate level and/or at the network level (if Multiple Level Network IDs are used). Users can be restricted to country level calling or to specific numbers or ranges of numbers.

 

25.3..12      12 Hotline / Warmline. This feature automatically rings another phone when the answering phone is lifted.

 

25.3..13      13 Standard Message Announcements. A standard prerecorded message in English announces incorrect dialing sequence, network outages, or calls not completed due to range privilege restrictions.

 

25.3..14      14 Accounting Codes. This feature tracks calls by department, individual, or project by requiring an employee to enter a code after dialing the phone number. Accounting Codes allow calls to be sorted and grouped on the Call Detail Report, thereby simplifying call tracking and chargebacks.

 

25.3..15      15 Identification Codes. Allows digits to be entered after the phone number has been dialed which are verified by the intelligent network database, providing the opportunity to define calling areas at the individual user level. ID Codes offer the same management reporting benefits as Accounting Codes, but verification capabilities can determine whether the caller has authorization to place the call.

 

25.3..16      16 Feature Charges. Global Outbound Service includes a Basic Feature Package that includes features such as 7-digit, 10-digit, and variable length dialing plans; 10- or 14-digit exclusion; accounting codes, range privileges, and invoicing.

 

The following features incur unique charges:

 

A.         . Network Call Redirect. Recurring monthly charge of $10 per routing table with a maximum charge of $2,500. Usage charges of $0.03 for each call routed to an alternate destination. Non-recurring charges include installation of $150 per table with a monthly maximum charge of $2,400 per table. Modifications to the table cost $50 per table with a monthly maximum charge of $2,400 per table.

 

B.         . Identification (ID) Codes. Recurring monthly charge of $30 per block of 100 codes. Installation charges of $50 per block of 100 codes.

 

C.        . Multiple Network ID. One-time installation charge of $2,500 per network ID.

 

26.       . HIERARCHY BILLING.  A Customer can specify invoicing at various levels of its organization for entities which it owns, franchises, or manages. In addition, the Customer can also request reporting for various levels of the organization. The Customer is responsible for designating the locations that will be included on the network for placing all service order adds, deletes, or changes. Each location may be billed separately or in a designated combination. The Customer will be responsible for remitting payment for usage charges associated with a particular location. The Customer also remains responsible for all terms and conditions provided under this Guide. A Customer can designate a maximum of 6,000 locations to receive separate invoices.

 

 

 

27.       . HOSTED INTERACTIVE VOICE RESPONSE - ENHANCED CALL ROUTING (ECR)   FEATURE OPTION B, OPTION C-1 AND OPTION C-2 CUSTOMERS.   ECR is a network‑based response capability which provides call routing features with Voice Services Toll Free service.   ECR includes the provision of a variety of reports, including incoming call, call disposition and call extension reports. These Standard Reports include summary information and are each available in prescribed report-specific frequencies, including daily, weekly and/or monthly. Standard Reports can be ordered individually and include:

 

             the number of calls answered by Company’s enhanced call routing (“ECR”) platform;

             the number of calls extended;

             the duration of each call;

             identification of the toll-free number dialed;

             how many extended calls were answered;

             number of busy signals;

     number of calls not answered.

 

ECR is available as ECR-Basic Service and ECR Advanced Service. The latter is Enhanced Called Routing with the following available Advanced Services: HostConnect, Network Database and/or Automatic Speech Recognition.

 

27..1     1 ECR-Basic Service Features. The following ECR features are available with ECR-Basic Service. All other toll free service features used to establish the ECR features will be charged as applicable.

 

               ECR Menu Routing. This option prompts callers to enter a single touchtone digit in response to voice prompts which are considered part of the menu routing option. The call then proceeds to another ECR feature or is extended to a final destination.

      

               ECR Message Announcement. This option plays prerecorded voice information referring callers to other numbers, explaining service conditions, or other information that a Customer desires to provide to callers. The call may either terminate after the Message Announcement, or proceed to another ECR feature or extend to a final destination.

      

               ECR Standard Database Routing. This option prompts callers to enter touchtone digits in response to voice prompts. Using these digits, or using automatic number identification (ANI), the call is then extended to a Customer location or to another ECR feature as defined in the ECR database. The Customer is responsible for providing the database in a specified content.

      

               ECR Busy/No Answer Rerouting (BNAR). This option monitors and reroutes unanswered calls to alternative Customer locations or to another ECR function upon detection of busy or no answer conditions.

      

               Caller Takeback/Giveback. This option allows the caller  (Takeback) or agent (Giveback) to enter a touch-tone command which causes the call to disconnect from the terminating location and reconnect to the ECR call application. The caller or agent can then select other programmed options in response to voice prompts.

      

               Takeback and Transfer (TNT).:  This option allows the called party to enter a touch-tone command, which places the caller on hold, and reroutes the call to another destination. As an option, while the caller is on hold, the first called party can speak with the second called party at the new destination before the caller is connected to the second called party.

      

               Announced Connect.:  This option allows customized voice announcements or menu prompts to be provided to the terminating location before the caller is connected.

 

 

27..2     2 ECR Advanced Service Features. The following ECR features are available with ECR Advanced Service. All other toll free service features used to establish the ECR features will be charged as applicable.

 

               ECR Menu Routing. This option prompts callers to enter a single touchtone digit in response to voice prompts which are considered part of the menu routing option. The call then proceeds to another ECR feature or is extended to a final destination.

      

               ECR Message Announcement. This option plays prerecorded voice information referring callers to other numbers, explaining service conditions, or other information that a Customer desires to provide to callers. The call may either terminate after the Message Announcement, or proceed to another ECR feature or extend to a final destination.

      

               ECR Standard Database Routing. This option prompts callers to enter touchtone digits in response to voice prompts. Using these digits, or using automatic number identification (ANI), the call is then extended to a Customer location or to another ECR feature as defined in the ECR database. The Customer is responsible for providing the database in a specified content.

      

               ECR Network Database Routing. This option enables inbound calls to be routed automatically to the appropriate destination, based on information included in data fields for use by the call processing application. Network Database Routing enables Customer to make real-time updates to its database records. Using a touchtone phone, Customers can add, delete or change application database records such as personal identification numbers, account numbers, or zip codes.  Depending upon the applications requested by Customer, this option may require customized development.

      

               ECR Host Connect Database Routing. HostConnect provides communication between CompanyVerizon’s in-network interactive voice response (“IVR”) platforms and out-of-Company network Customer resources. HostConnect enables Company’s hosted IVRs to retrieve and update data located on Customers host system (web service, website, database, mainframe, or API) via multiple protocols (ODBC, TN3270, XML, SOAP, HTML, and MQ).  Information retrieved from Customers system can be announced to the caller, and/or be used in subsequent routing of the call. Depending upon the applications requested by Customer, this option may require customized development.

      

               ECR Busy/No Answer Rerouting (BNAR). This option monitors and reroutes unanswered calls to alternative Customer locations or to another ECR feature upon detection of busy or no answer conditions.

      

               Caller Takeback/Giveback. This option allows the caller (Takeback) or agent (Giveback) to enter a touch-tone command which causes the call to disconnect from the terminating location and reconnect to the ECR call application. The caller/agent can then select other programmed options in response to voice prompts.

      

               Takeback and Transfer (TNT). This option allows the called party to enter a touch-tone command, which places the caller on hold, and reroutes the call to another destination. As an option, while the caller is on hold, the first called party can speak with the second called party at the new destination before the caller is connected to the second called party.

      

               Announced Connect. This option allows customized voice announcements or menu prompts to be provided to the terminating location before the caller is connected.

      

             Automatic Speech Recognition (“ASR”)..  ASR allows the caller to speak the option/menu choices they want, instead of using the push buttons on the phone. “Directed Dialog” applications can support Yes/No prompts for a positive or negative response and recognize/process a string of up to 20 digits and a voice menu that supports a list of 20-25 menu items. Natural Language Speech Recognition allows callers to speak in a more natural way to the application, with the application recognizing and processing full phrases. Natural Language applications require custom development and a mutually-agreed statement of work.

 

27..3     3 Rates and Charges. The following per-minute platform charges, per-minute ECR transport charges  feature charges, non-recurring charges (NRCs) and monthly recurring charges (MRCs) apply:

 

 

27.3..1  1 Per-Minute Platform Charges.

 

A.         . Domestic. A rate of $0.0600 per minute, assessed in 6-second increments, is charged for the period beginning when the ECR system answers the call and ending when the call is released to the Customer service location (or, when the caller hangs up, the ECR call is terminated), except that a $0.01 per-call minimum platform charge applies.

 

B.         . International. The following per-minute usage charges apply for calls originating in international locations, depending on Companys billing capability.

 

B.1       1 A rate of $0.0600 per minute, assessed in 6-second increments, is charged for the period beginning when the ECR system answers the call and ending when the call is released the Customer service location (or, when the caller hangs up, the ECR call is terminated), except that a $0.01 per-call minimum platform charge applies.

 

B.1       2 International Inbound Service usage charges apply.

 

27.3..2  2 Per-Minute ECR Transport Charges. The following per-minute usage charges apply for the period after the call is released to the customer service location, based on termination type at the customer service location, and ending when the call is terminated.

 

A.         . Domestic. Standard Guide Inbound Service usage charges apply for calls originating in domestic locations.

 

B.         . International. For calls originating in international locations, Customer will be charged: (i) per-minute international Inbound Service usage charges; and, (ii) depending on Companys billing capability, per-minute domestic Inbound Service usage charges.

 

Canada.:   Customers who subscribe to Extended Call Coverage may use Extended Call Coverage to originate ECR applications at locations in Canada. The per-minute usage rates set forth in Usage Rates based on origination and termination type, billed in 18-second minimum initial period and additional 6-second increments, will apply per call.

 

27.3..3  3 ECR-Basic Feature Charges. The ECR feature charge is based on the functions used on a particular call. The feature charge for features used is applied once per call regardless of the number of times a feature is actually used during the call, except that for calls using the Caller Takeback and TNT features, the feature charge is applied each time the feature is used.

 

Charges will apply per platform when calls originate from one platform and terminate to another platform.

 

The following function charges apply:

 

 

 

27.3..4  4 ECR Advanced Feature Charges. The ECR feature charge is based on the features used on a particular call. The feature charge for features used is applied once per call regardless of the number of times a feature is actually used during the call, except that for calls using the Caller Takeback and TNT features, the feature charge is applied each time the feature is used.

 

Charges will apply per platform when calls originate from one platform and terminate to another platform.

 

The following charges apply:

 

 

   

 

27.3..5  5 ECR-Basic Supplemental Services.   The following NRCs apply for each ECR-Basic supplemental service (ECR-Basic Supplemental Service) ordered by Customer:

 

 

 

27.3.6   ECR Advanced Supplemental Services. The following NRCs apply for each ECR Advanced supplemental service (ECR Advanced Supplemental Service) ordered by Customer:

 

 

 

27.3.7   ECR Applications. An ECR Application is the complete machine-executable code that handles the call processing of an inbound call to ECR-Basic or ECR Advanced Service, as applicable. An MRC of $250.00 is charged per ECR application written for Customer pursuant to Customers request. An additional MRC is charged per ECR Application for each item described below when ordered:

 

                                                                                                  

 

27.3.8   Custom Call Records (CCRs): This option allows the Customer to receive call records via e-mail on a daily, weekly or monthly basis. Daily and weekly CCRs are shipped within 48 hours following the end of the daily or weekly cycle. Monthly CCRs are sent within 5 days following month end. The following monthly recurring charges apply, based on delivery method:

 

 

 

27..4     4 ECR Terms and Conditions.

 

27.4..1  1 ECR-Basic Service Configuration Validation. For each ECR-Basic Service ordered, Company will provide Customer with a period not to exceed fifteen (15) business days (the Validation Period) to examine Companys implementation and inform Company if such implementation is consistent with Customers ordered configuration. Company will adjust any inconsistency of which it is informed so that it is consistent with Customers ordered configuration. After Company completes such adjustment and presents the adjusted implementation to Customer, the Validation Period will be extended three (3) business days. If Customer does not inform Company of any such inconsistency before the expiration of the Validation Period, the configuration implemented by Company shall be deemed to be final and Company will proceed to Service Activation (see below).

 

27.4.2   Service Activation Date/Service Commitment.

 

A.         . Service Activation Date. The Service Activation Date for an ECR Service will be the date that Customers Company account team notifies Customer that the Service is available for Customers use in a production environment. Customer will be charged for calls placed by or authorized by the Customer after an ECR Service is installed, including those placed prior to the Service Activation Date.

 

B.         . Service Commitment. Customer will maintain any ECR Service for a minimum of one year from the Service Activation Date.

 

C.        . Early Termination. In the event Customer terminates an ECR Service prior to the expiration of the one-year service commitment, or if Company terminates an ECR Service as a result of Customer's breach hereof, Customer shall pay to Company, in addition to accrued but unpaid charges, an amount equal to (i) Customers monthly recurring charges (at the one-year rate) multiplied by the number of months or partial months remaining in the applicable one-year service commitment at the time of termination, plus (ii) any third-party provider charges (e.g., local loop charges) incurred by Company as a result of such termination. The termination liability for any partial month shall be calculated on a per diem basis.

 

 

27.4..3  3 Use of Sensitive Personal Information. While ECR-Basic Service does not request personal information about individuals, it is possible for ECR-Basic Service customers to customize their ECR-Basic applications to collect this type of information (Sensitive Personal Information or SPI). Company has implemented strategies within the ECR-Basic Service architecture that adhere to industry-standard security principles regarding the acquisition of SPI and protection against its unauthorized disclosure, but ECR-Basic Service does not provide for the encryption of SPI. Accordingly, Company intends that SPI not be stored within the ECR-Basic Service platform. To the extent Customer does store SPI within the ECR-Basic Service platform, Customer does so entirely at its own risk.

 

27.4..4  4 Facilities. Customer is responsible for ensuring that equipment, software, wiring, power sources, telephone connections and/or communications services provided by Customer for use in conjunction with the ECR-Basic Service (Facilities) are compatible and continue to be compatible with Company's requirements. Company is not responsible for the availability, capacity and/or condition of Facilities. Also, Customer must purchase and maintain Company-provided toll-free service for use with the ECR-Basic Service.

 

27.4..5  5 Demarcation/Service-Affecting Activities. The point at which a call is handed off by the ECR Service from the Company network to the termination point at the Customers location is the Demarcation Point. Each party shall provide the other with reasonable notification of scheduled service-affecting activities on its side of the Demarcation Point. Each party shall use reasonable efforts to perform scheduled service-affecting activities in off‑hours (from 6:00 p.m. to 6:00 a.m.) after written notice to the other party. The scheduled service-affecting activities may occur at other times only after written agreement by both parties on an individual case-by-case basis. Nothing herein shall prevent Company from performing service-affecting activities without prior written agreement in the event of an emergency or other situation affecting service to Customer or other Company customers.

 

27.4..6  6 Customer Data. Certain ECR Advanced applications will access data residing on the Customers network, typically via HTTPS. Customer (and not Company) is responsible for taking any steps that may be required by law or otherwise to inform its customers that non-public and personal information will be accessed and made available to Company and to Customer for the limited purpose of providing the ECR Advanced Service and any relevant statements of work. Further, the parties acknowledge and will comply with any regulatory, legislative, or contractual requirements (including cooperating with law enforcement authorities, and complying with all applicable data protection, privacy, and similar laws) arising from such access and availability. Customer specifically acknowledges that Company is not liable for any use of the ECR Advanced Service by Customer in a manner that is inconsistent with legal requirements.

 

28.       . HOSTED INTERACTIVE VOICE RESPONSE  GLOBAL ENHANCED CALL ROUTING (GLOBAL ECR) SERVICE. Global ECR is a network‑based response capability which provides call routing options to Customers of Global Inbound Service (GIS). GIS ECR is available only to Customers using GIS for voice transport.

 

28..1     1 Routing Options. The following Global ECR routing options are available.

        

               Menu Routing. Menu Routing prompts callers to enter a single touchtone digit in response to voice prompts which are considered part of the menu routing option. The call then proceeds to another Global ECR routing option or is extended to a final destination.

      

               Message Announcement. Message Announcement plays prerecorded voice information referring callers to other numbers, explaining service conditions, or other information that a Customer desires to provide to callers. The call may either terminate after the Message Announcement, or proceed to another Global ECR routing option or extend to a final destination.

      

               Standard Database Routing. Standard Database Routing prompts callers to enter touchtone digits in response to voice prompts. Using these digits, or using automatic number identification (ANI), the call is then extended to a Customer location or to another ECR routing option as defined in the Global ECR database. The Customer is responsible for providing the database in a specified content.

      

               Advanced Database Routing. In addition to all Standard Database Routing options, Advanced Database Routing provides call routing capabilities based on a defined schedule (day of week, time of day) or distributes calls randomly based on a specified percentage distribution between other Global ECR routing option s and/or multiple destinations. In addition, this option includes the capability for Customer to update the ccontent of their Global ECR database via touchtone interaction.

      

               Busy/No Answer Rerouting (BNAR). BNAR monitors and reroutes unanswered calls to alternative Customer locations or to another Global ECR routing option upon detection of busy or no answer conditions.

      

               Caller Takeback. Caller Takeback allows the caller to enter a touch-tone command which causes the call to disconnect from the terminating location and reconnect to the Global ECR call application. The caller can then select other programmed options in response to voice prompts.

      

               Takeback and Transfer (TNT). TNT allows the called party to enter a touch-tone command, which places the caller on hold, and reroutes the call to another destination. TNT offers three types of transfer: Attended where the call center agent introduces the caller to a second call center agent; Unattended where the first agent transfers a call directly to a second agent and hangs up; and 3-Way where the first agent can bridge a second agent into a call and both can conduct a conversation with the caller.

      

               Announced Connect. Announced Connect allows customized voice announcements or menu prompts to be provided to the terminating location before the caller is connected.

      

               Host Connect. Allows the Global ECR Voice Response Unit (VRU) to exchange data with the Customer’s database, personal computer (PC) or mainframe system.

      

               Automated Speech Recognition. Allows callers to speak the option/menu choice they want, instead of using the telephone keypad.

      

             Remote Audio Update. Allows Customer to make real-time (within 15 minutes) updates to its audio messages that callers hear. Using an assigned ID number and password, Customer can dial into its application message and modify and review it.

 

28..2     2 Supplemental Services.  The following ECR supplemental services are available upon Customers order:

        

             Network Database Installation

             Assistance with Database(s) Creation

             Assistance with Database(s) Change

             Assistance with ECR Change

             Remote Audio Update Install

             Foreign Language Recording Install or Change

             Application Installation (installation of a customized call design)

             Standard Database Change

             Call Flow Logic change

             Audio change

             Host Connect New Development

             Host Connect Application Change

             Advanced Speech Development

             Advanced Speech Application Change

 

28..3     3 Charges. The following platform charges, transport charges and Global ECR routing option charges apply per Global ECR call, except as otherwise expressly noted (all amounts are shown in U.S. dollars).

 

28.3..1  1 Platform Charges.   A rate of $0.06 per minute, assessed in 6-second increments, applies for the period beginning when the Global ECR system answers the call and ending when the call is released to Customers call center (or, when the caller hangs up and the ECR call is terminated).

 

A $0.01 per-call minimum platform charge applies for calls that are passed through the Global ECR platform directly to a call center.

 

28.3.2   Transport Charges.   Transport charges apply to a call when a caller is connected to Customers call center, at which point platform charges end. Such transport charges are based on termination type at the Customer call center and end when the call terminates. The following transport charges apply:

 

A.         . Transport charges for U.S. terminationTransport charges for U.S. termination,

https://www.verizon.com/service_guide/reg-20210115/cp_onnet_features.htm#GIS_per_minute_usage_charge

 

 

B.         . Transport charges for non-U.S. termination are set forth in Customers agreement

              

28.3..3  3 Global ECR Routing Option Charges.   Routing option charges apply based on the Global ECR routing options used on a particular GIS call. Routing option charges are applied once per call regardless of the number of times an individual routing option is actually used during the call, except that for calls using the Caller Takeback and TNT options, the routing option charge is applied each time the routing option is used.

 

No discounts will apply to Global ECR routing option charges. The following routing option charges apply:

 

 

	Charges
Global ECR Routing Option	Per Call			Per Use
Menu Routing	$0.06
Message Announcement	0.06
Database Routing	0.07
(Standard, Advanced & Host Connect)
Busy/No Answer Rerouting	0.01
Caller Takeback				$0.05
TNT (Includes Caller Takeback)				0.05
Announced Connect	0.01
Automated Speech Recognition	0.12
TNT (Includes Caller Takeback)	0.05
		Charges
Global ECR Routing Option		Per Call	Per Use		Per Minute
Menu Routing		$0.06
Message Announcement		0.06
Database Routing		0.07
(Standard, Advanced & Host Connect)
Busy/No Answer Rerouting		0.01
Caller Takeback			0.05
TNT (Includes Caller Takeback)			0.05
Announced Connect		0.01
Automated Speech Recognition					0.025
TNT (Includes Caller Takeback)		0.05

 

 

 

28.3..4  4 Supplemental Service Charges.  The following non-recurring charges apply per instance of each supplemental service:

 

 

 

*  Charge does not apply to standard platform messages in British English, French, German, or Dutch.

 

A.         . Supplemental Service Expedite Charge.   An additional $1,000 charge applies for expediting application installation, network database installation, assistance with database creation, assistance with database change, standard database change, call flow logic change, audio change and foreign language recording installation or change (standard platform messages in British English, French, German, or Dutch) which, at Customers request, is performed in less than the Companys standard eight day service interval for Global ECR.

 

28.3..5  5 Monthly Recurring Charges.   Monthly recurring charges apply to each instance of the following:

 

 

 

28.3..6  6 Custom Call Records (CCRs).   This option allows the Customer to receive call records via e-mail on a daily, weekly, or monthly basis. Daily and weekly CCRs are shipped within 48 hours following the end of the daily or weekly cycle. Monthly CCRs are sent within five days following month end. The following monthly recurring charges apply, based on delivery frequency:

 

 

 

29.       . HOSTED VOICE MESSAGING SERVICE (VOICEMAIL)HOSTED VOICE MESSAGING SERVICE (VOICEMAIL). The  Voicemail service description  ihttps://www.verizon.com/service_guide/reg-20210115/cp_hosted_voice_messaging_-_voicemail.htm is located in the  Non-Current Internet, Enhanced and Other Non-Telecommunications ServicesNon-Current Internet, Enhanced and Other Non-Telecommunications Services, https://www.verizon.com/service_guide/non-current-20210115/non-current_products/  section. As of January 1, 2008, Hosted Voice Messaging Service (Voicemail) is no longer available to new Customers.

 

30.       . ICT INTEGRATED CALL TREE.   This offering is available to Option C-2 Customers. ICT completely integrates toll free and ECR features and functionality and makes them available in a single routing plan.   Customer may subscribe to ICT feature options via the Network Manager. The following feature options are available.

 

30..1     1 Enhance Call Routing.

        

             ICT Announced Connect. This option allows customized voice announcements or menu prompts to be provided to the terminating location before the caller is connected.

        

             ICT Busy/No Answer Rerouting (BNAR). This option monitors and reroutes unanswered calls to alternative Customer locations or to another ICT function upon detection of busy or no answer conditions.

 

             ICT Caller Takeback/Giveback. This option allows the caller to enter a touch-tone command which causes the call to disconnect from the terminating location and access the ICT routing plan. The caller can then select other programmed options.

 

             ICT Menu Routing. This option prompts callers to enter a single touchtone digit in response to voice prompts which are considered part of the menu routing option. The call then proceeds to another ICT function or is extended to a final destination.

 

             ICT Message Announcement. This option plays prerecorded voice information referring callers to other numbers, explaining service conditions, or other information that a Customer desires to provide to callers. The call may either terminate after the ICT Message Announcement, or proceed to another ICT function or extend to a final destination.

 

             ICT Standard Database Routing. This option prompts callers to enter touchtone digits in response to voice prompts. Using these digits, or using automatic number identification (ANI), the call is then extended to a Customer location or to another ICT function as defined in the ICT database. The Customer is responsible for defining and maintaining the ICT databases.

 

             ICT Takeback and Transfer (TNT). This option allows the called party to enter a touch-tone command, which places the caller on hold, and reroutes the call to another destination. As an option, while the caller is on hold, the first called party can speak with the second called party at the new destination before the caller is connected to the second called party.

 

30..2     2 Toll Free.

        

             ICT 800 MultiManager. This feature is available to Customers who split their toll free traffic between the Company and other carriers. It is available only on toll free numbers for which the Company has been designated Resp Org, and for which complex routing records are utilized in the SMS/800 Database. A complex routing record is an SMS/800 Customer record which contains multiple Inter Exchange Carriers. With 800 MultiManager, the Company is the single point-of-contact for provisioning toll free service, trouble handling, disaster and contingency planning, SMS/800 Database support, and Multi-Carrier application planning and design. Customers electing this feature will be entitled to capacity on the Company network equal to up to twice the amount of traffic, measured in minutes of usage, reasonably forecasted by the Customer for that month. (If no traffic forecast has been provided the Company, then the Customer will be entitled to capacity on the Company network equal to up to twice the amount of traffic, measured in minutes of usage, actually billed in the immediately preceding full month.) 

 

             ICT Account and Identification Supplementary Codes. Two types of supplementary codes are available: Identification (ID) Codes or Account Codes. With both types of codes, calls cannot be completed without entry of the specified codes. In addition, with ID codes, the calls are not completed until codes are verified for accuracy. As an option, the Call Detail report can be sorted by Supplementary Codes.

 

             ICT Alternate Routing. Allows the Customer to pre-define alternate routing arrangements that can be activated upon command in the event of a Customer emergency. Up to 99 alternate plans per toll free number can be established. The Customer must have at least two different locations for this routing feature to be applicable. Alternate Routing is not available in Super Routing Plans.

 

               ICT Cross Corp. This feature permits a Customer‑of‑record of inbound service to request that the Company route and terminate inbound traffic via any one or more of the toll free telephone numbers associated with the Customer‑of‑record's inbound service to any domestic or international location, irrespective of whether the location is associated with the inbound service Corporate ID assigned by the Company to that Customer. All locations at which inbound service calls are terminated under this feature must have associated with them an inbound service Corporate ID. The Company will deliver the invoice for traffic routed in this way to the billing address of the inbound service Corporate ID of the location at which calls are terminated, or to the Customer-of-record of the inbound service, whichever is specified by the Customer. The non-billed party will be furnished with a call report summary showing all calls directed to terminating locations via this feature. Unless otherwise specified, the Customer-of-record will be responsible to the Company for payment of invoices for all calls terminated to those locations. In the event the Customer of record designates the terminating location as the responsible party, the Corp ID assigned to the terminating location will be responsible to the Company for payment of invoices for all calls terminating to that location. The toll free number Customer-of-record may request optional monthly billing reports and/or optional monthly magnetic tapes. A monthly recurring charge, as specified below, will be billed to the toll free number Customer-of-record for optional additional reports. All domestic and international usage charges will apply as specified in  Domestic Usage Rates , https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#d_usage and  International Usage Rates., https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#i_usage. Charges generated as a result of cross‑corporate ID routed calls will be accumulated with charges to the inbound service Corporate ID of the billed party for the purpose of determining compliance with any minimum volume requirements and volume‑related discounts. The inbound service Customer‑of‑record requesting cross‑corporate ID routing will be responsible for any costs incurred by the including but not limited to, access and/or egress charges and any amounts the Company may be required to pay third parties, as a result of any errors in the Customers orders directing the cross‑corporate ID routing.

 

             ICT Day of Week.   Allows Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on the particular day of the week. The Customer can establish a different routing arrangement for each day of the week, with a maximum of seven day types. The Customer must have at least two locations for this routing feature to be applicable.

 

             ICT Day of Year. Allows the Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on a Customer‑specified holiday. The Customer can establish a different routing arrangement for up to fifteen (15) single‑day holidays and three ranges (composed of up to ten (10) consecutive days) for a total of forty‑five (45) days in a one year period. The Customer must have at least two different locations for this routing feature to be applicable.

 

             ICT Dial Number ID Service (DNIS). This feature permits a Customer with multiple inbound service telephone numbers terminating in the same location to identify the specific toll free service telephone number which was dialed by the calling party. DNIS is only available with Dedicated Access Line terminations equipped for this feature. A non-recurring installation charge applies.

 

             ICT Disconnect Message Referral (DMR). Provides Customers who disconnect or change an toll free number with a recording that either informs callers that the toll free number has been disconnected, refers callers to a new number, or refers callers to a new number with an option to extend the caller to the specified destination. This feature is designed solely to assist in call completion by means of call referral or routing and provides no media-related or other information or service. The call may either terminate after the message announcement or proceed to another function. The following options are available:

 

 

       ICT Exchange Routing. Allows Customer to define two or more originating routing groups and to arrange that calls to a single toll free number placed from different routing groups will terminate at different locations. A routing group can consist of any combination of domestic NPA/NXXs. The service group to which calls from a particular originating routing group are to terminate need not be located in that originating routing group. 

        

        ICT Exchange Routing. Allows Customer to define two or more originating routing groups and to arrange that calls to a single toll free number placed from different routing groups will terminate at different locations. A routing group can consist of any combination of domestic NPA/NXXs. The service group to which calls from a particular originating routing group are to terminate need not be located in that originating routing group.

      

               ICT Geographic/Point Call. Allows Customer to define two or more originating routing groups and to arrange that calls to a single toll free service telephone number placed from different routing groups will terminate at different locations. A routing group can consist of one or more valid Company international toll free countries, as well as any combination of domestic NPAs or states. The combination of all domestic routing groups defined by the Customer must include the entire U.S. Mainland, and any areas selected by Extended Call Coverage and should exclude any areas blocked by Tailored Call Coverage. The service group to which calls from a particular originating routing group are to terminate need not be located in that originating routing group.

      

               ICT Network Call Redirect. Allows a Customer to control potential congestion of calls by sending overflow calls to a pre‑determined alternate routing group (Dedicated Access Termination, Business Line Termination, or Switched WATS Termination) via a Customer-defined Routing Table when the intended call termination is busy.

      

               ICT Network Manager. This feature allows a Customer to access its Voice Services network through a software package which will allow the Customer to design, modify and implement Customer-specific toll free number routing plans and termination features. The Company will provide verification of permissible routings; however, the Company is not responsible for any errors in call design, modification, or implementing of routing plans caused by the Customers use of Network Manager. Customers who subscribe to Network Manager will not incur feature‑related change or cancellation charges.   A monthly recurring charge applies.

      

               ICT Percentage Allocation. Allows the Customer to route calls for each originating routing group, per toll free service number to two or more answering locations based upon a Customer‑designated percentage distribution. The Customer must establish a call allocation pattern where each percentage is a whole number and the total allocation equals 100 percent. The Customer must have at least two different locations for this routing feature to be applicable. The Customer can define up to 99 allocation percentages per time slot.

      

               ICT Real Time ANI. Real Time ANI (RTANI) allows Customers to receive the telephone number of the calling party as a component of call setup. ANIs can be transmitted via Multi-Frequency (MF), Dual Tone Multi-Frequency (DTMF), or ISDN PRI format.

      

               ICT Tailored Call Coverage. Allows the toll free service Customer to block calls from one or more specific originating areas at the domestic NPA or state level.

      

             ICT Time of Day/Time Interval Routing.   Allows the Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on the time of day. The Customer can establish a different routing arrangement for up to forty‑eight (48) time slots in a twenty‑four (24) hour day period. The time slots must be defined in five minute increments or multiples thereof. The Customer must have at least two different locations for this routing feature to be applicable.

 

30..3     3 ICT Function Charges.   The ICT function charge is based on the functions used on a particular call. The function charge for functions used is applied once per call regardless of the number of times a function is actually used during the call, except that for calls using the Caller Takeback, TNT, and 3 Way TNT functions, the function charge is applied each time the function is used.

 

The following function charges apply:

 

 

 

30..4     4 Function Discount.   No discounts will apply to ICT function charges.

 

30..5     5 Non-Recurring Charges.

 

30.5..1  1 ICT Charges Per Toll Free Number.  The following non-recurring ICT charges will apply:

 

 

 

30.5..2  2 ICT Disconnect Message Referral (DMR). A non-recurring installation charge of $500 applies

 

30..6     6 Monthly Recurring Charges.

 

30.6..1  1 Per Toll Free Number. . A $50 charge applies per toll free number.

 

 

30.6..2  2 ICT Network Manager.   A monthly recurring charge of $350 applies per workstation, not to exceed $1000 per Customer per month.

 

30.6..3  3 ICT Platform.   The domestic per-minute platform charges and terms set forth above for ECR also apply per ECR call on the ICT platform.

 

30.7     Usage Charges.

 

 

30.7..1  1 Domestic. . Domestic Usage Rates Domestic Usage Rates

https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#d_usage apply for calls originating in domestic locations.

 

30.7..2  2 International.  For calls originating in international locations, Customer will be charged per-minute  International Usage RatesInternational Usage Rates,.

https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#i_usage.

 

            Canada. Customer may use Extended Call Coverage to originate toll free calls at locations in Canada. The per-minute usage rates set forth in Usage Rates based on origination and termination type, billed in 18-second minimum initial period and additional 6-second increments, will apply per call.

 

31.       . INSTANT/VIRTUAL RINGDOWN. A Customer may designate a dedicated access line to have the capability to automatically dial another pre‑defined switched or dedicated location. Dedicated access usage rates will apply to all calls using this feature.

 

32.       I INTEGRATED NETWORK MANAGEMENT SERVICES (INMS). INMS provides access to the Company network to monitor, analyze and control Customer‑specific Company services. Access is through a Customer provided workstation and a dedicated line connection.

 

 

 

                                                             Monthly         Installation

System/Application

 

Operations Management                        $550                  N/A

(per Customer)

 

Trouble Management                                700                  N/A

(per Customer)

 

Configuration Management                       220                  N/A

(per Customer)

 

Planning and Performance                       300                  N/A

Management (per Customer)

 

Access

 

IEC 9.6 kbps Dedicated Access                225             $1,000

(per line)

 

33.       . MULTIPLE NETWORK IDENTIFICATION. This feature allows the Customer to create a sub‑network, using unique 7‑digit and/or 10‑digit dialing plans. Each sub‑network will be assigned a Network ID number and the Customer can define up to 98 different Network IDs. The primary network will be defined as the first sub‑network. A $2500 installation charge per Network ID will apply.

 

34.       National Toll Free Listing. Company will list Customers toll-free number(s) in the National Toll Free directory subject to the following terms and application of a monthly recurring charge and non-recurring installation and change charges, as applicable:

 

Feature Option	Monthly Recurring Charge
A	$15.75 per toll free number with a maximum of three (3) listings per toll free number.
B and C-2	$15.75 per listing with a maximum of ten (10) listings per toll free number.

 

Non-Recurring Charges (applicable to Feature Options A, B, and C-2):

 

	Non-Recurring Charge
Installation Charge Per Toll Free Number	$15
Change Charge (per Change)	15

 

 

345.        NATIONAL  UNIFIED MESSAGING SERVICE (NUMS). The  NUMS service descriptionNUMS service description  isis https://www.verizon.com/service_guide/reg-20210115/cp_national_unified_messaging_service.htm located in the  Internet, Enhanced and Other Non-Telecommunications Products and ServicesInternet, Enhanced and Other Non-Telecommunications Products and Services, https://www.verizon.com/service_guide/archive-20210115/products/other_products_available/  section.

 

356.        NETWORK CALL REDIRECT (NCR). Network Call Redirect allows a Customer to control potential congestion of calls by sending overflow calls to a pre‑determined alternate routing group (Dedicated Access Termination, Business Line Termination, or Switched WATS Termination) via a Customer-defined Routing Table when the intended call termination is busy.

 

356.1     1 Non-Recurring Charges (NRC).

 

 

 

 

356.2     2 Monthly Recurring Charges (MRC).

 

 

 

356.3     3 Surcharges. A $0.03 per-call surcharge will apply to each NCR call.

 

356.4     4 Usage Charges. The Customer will be charged a per-minute usage charge for NCR usage from the originating point of a call to the call's final terminating overflow location.

 

356.4.1  1 Domestic Usage Charges. For inbound NCR calls from the U.S. Mainland and Hawaii to the U.S. Mainland, Alaska, and the U.S. Virgin Islands or from the U.S. Mainland to Hawaii, and for outbound NCR calls from the U.S. Mainland and Hawaii to the U.S. Mainland, Alaska, Puerto Rico, and the U.S. Virgin Islands or from the U.S. Mainland to Hawaii, the Customer will be charged the per‑minute rates specified  Usage Rates,

https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#d_usage based on origination and termination type.

 

356.4.2  I International Usage Charges. For outbound NCR calls which originate in the U.S. Mainland and Hawaii and terminate in selected international locations, the Customer will be charged the per‑minute rates specified in  Usage Rates.,

https://www.verizon.com/service_guide/reg-20210115/r_onnet_international.htm#section3_1. For inbound NCR calls which originate in the U.S. Mainland and Hawaii and terminate in selected international locations, the Customer will be charged the per‑minute rates specified in  Usage Rates,. https://www.verizon.com/service_guide/reg-20210115/r_onnet_international.htm#section3_3.

 

367.        NETWORK INFORMATION MANAGEMENT SYSTEM (NIMS) ACCESS. Access to traffic and performance statistics from dedicated access locations, on a "next day" basis. Access is through a Customer‑provided data terminal with either switched or dedicated line connection.

 

 

                                                                       Installation                          Monthly

                                                                     Per Customer                  Per Customer

 

NIMS                                         $      0                            $300

Switched Access                           500                                30

Dedicated Access                       1000                              225   per line

 

For Customers who have previously installed NIMS dedicated access, no additional dedicated installation charge will apply.

 

378.        PERCENTAGE ALLOCATION ROUTING. Allows the Customer to route calls for each originating routing group, per toll free service number to two or more answering locations based upon a Customer‑designated percentage distribution. The Customer must establish a call allocation pattern where each percentage is a whole number and the total allocation equals 100 percent. The Customer must have at least two different locations for this routing feature to be applicable. The Customer can define up to 99 allocation percentages per time slot.

 

389.        POINT OF ORIGIN ROUTING. Allows the Customer to predetermine the terminating point for a call based on the originating point of the call.

 

 

 

3940.        PRIVATE DIALING PLAN. Voice Services Customers can define a private dialing plan for terminating calls as follows:

 

                      The 7-Digit Customer‑Defined Private Dialing Plan allows direct termination of calls dialed as 7-digit numbers to Customer locations. When dialing locations reached via 10-digits or international numbers, the 7-digit Customer-Defined Private Dialing Plan converts the 7-digit number to the appropriate 10-digit or international number.

      

                    The 10‑Digit Private Dialing Plan allows for direct termination of calls which are dialed as international numbers in the format of 011 plus the Country Code plus the National Number.

 

A non-recurring charge of $250 will apply for Private Dialing Plan.

 

401.        QUOTA ROUTING NETWORK MANAGER.  The The Quota Quota Routing Routing feature feature on on Network Network Manager  is  based  on on Customers Customers call call center's center's (hereinafter, a CCC) ) routing routing rules. . The The number number of of agents agents present present or or maximum maximum number number of of calls calls to be received received at at a a CCC is determined determined based based on on capacity capacity tables tables that that are are predefined and and populated populated by by Customer Customer for for a a particular particular day day and and hour. A A capacity capacity table table lists lists the the agent agent staffing staffing levels levels for for a a given given CCC f or or intervals intervals throughout throughout the the day. . For For example, , 0 0 indicates indicates the the call call center center is  closed, , and and an indication of a a greater greater number number of of agents agents at a CCC CCC allows allows for for more more calls calls to to be be routed routed to to that CCC. . Each Each call call center center has c apacity capacity tables tables for for each each day day of of the the week. Parameters predefined either by Customer using the Network Manager application or by Company pursuant to Customers direction (via telephone or writing) will permit Quota Routing in any of the three variations set forth below.

 

401.1     1 Variations.

 

               Pre-defined Allocations. Calls are routed based on pre-defined allocations to CCCs (in percentages that add up to 100%) during a particular hour or during the course of a 24-hour period.

      

               Maximum Calls Allowed. Calls are routed based on pure load balancing between CCCs with respect to the maximum number of calls. Each CCC can specify the maximum number of calls that are allowed within a specified timeframe (daily, hourly, etc). Once the maximum number is reached, calls are either re-routed to another specified CCC or a busy signal is given, as determined by Customer.

      

             Most and Next Available Agent Routing. Calls are routed based on pure load balancing between CCCs with respect to the maximum number of agents. The call goes to the CCC with the most agents or next available agent, as predefined by Customer.

 

401.2     2 Rates and Charges. The following rates and charges apply to Quota Routing:

 

 

 

412.        REAL TIME AUTOMATIC NUMBER IDENTIFICATION (ANI). Enables an Inbound Service Customer to have calls to a Company Toll-Free Service number forwarded to the Customers location with the callers ANI (ten digit billing telephone number) as part of the call set-up.

 

423.        REMOTE EXCHANGE/VIRTUAL FX. A Customer may establish a local number in a distant city that will be charged Voice Services Dedicated Access usage rates for all calls using the feature to reach the Customers designated terminating location. A Remote Exchange feature charge will be assessed for each dedicated access line that is established with this feature.

 

434.        SUPPORT PIN. Support PIN offers a service by which Customers of inbound Voice Services service which terminates via T-1 Digital Access may receive calls from the Customers Designated End-Users. The Company will provide Support Pin Customers with a toll free number and 10- to 15-digit PIN code(s) to receive calls which are placed by the Customers Designated End-User(s) in locations in the U.S. Mainland, Alaska, and Hawaii.

 

434.1     1 PINs/Units. Each Support Pin unit equals one minute of domestic calling time. Support PIN unit charges are rounded to the next higher full minute. PIN balances will be reduced and depleted based upon usage. The Company may permit Customers to add units (recharge) to unexpired PIN balances. When a PIN balance of available time is depleted during a call, the call will be terminated unless, at the time of depletion, the Customer recharges the PIN balance. The number of units per PIN will be determined at the time of the PIN is issued.

 

434.2     2 Non-Recurring and Monthly Recurring Charges. Customers who subscribe to Support PIN will be charged:

 

     a $2,000 per toll free number installation charge;

     a $0.02 per PIN charge for each PIN issued per toll free number; and,

     a monthly recurring charge per toll free number of $500.00 (excluding traffic reports) or $750.00 (including traffic reports). 

                  a $2,000 per toll free number installation charge;

 

 

                  a $0.02 per PIN charge for each PIN issued per toll free number; and,

 

                  a monthly recurring charge per toll free number of $500.00 (excluding traffic reports) or $750.00 (including traffic reports).

 

434.3     3 Usage Charges. In lieu of the per-minute rates set forth in  Usage Rates, https://www.verizon.com/service_guide/reg-20210115/cp_onnet_usage.htm#d_usage the following charges will apply:

 

Domestic: Customers will be charged $0.25 per minute for inbound Support PIN usage which originates in the U.S. Mainland, Alaska, Hawaii, Puerto Rico, the U.S, Virgin Islands, Guam and CNMI and terminates in the U.S. Mainland and Hawaii.

 

434.4     4 Volume Discounts.

 

Domestic: In each monthly period in which a Customers domestic Support PIN usage equals or exceeds $25,000 but is less than $50,000, the Customer will receive a credit equal to $0.02 for each minute of the Customers domestic toll free Support PIN usage during that monthly period.

 

In each monthly period in which a Customers domestic Support PIN usage equals or exceeds $50,000 but is less than $100,000, the Customer will receive a credit equal to $0.03 for each minute of the Customers domestic toll free Support PIN usage during that monthly period.

 

In each monthly period in which a Customers domestic Support PIN usage equals or exceeds $100,000, the Customer will receive a credit equal to $0.04 for each minute of the Customers domestic toll free Support PIN usage during that monthly period.

 

434.5     5 Other Provisions. Activated Support Pin PINs are non‑refundable and will expire on the date specified at the time of issuance.

 

445.        TIME OF DAY/TIME INTERVAL ROUTING. Allows the Customer to arrange for calls to a single toll free service telephone number to be routed to different locations based on the time of day. The Customer can establish a different routing arrangement for up to forty‑eight (48) time slots in a twenty‑four (24) hour day period. The time slots must be defined in five minute increments or multiples thereof. The Customer must have at least two different locations for this routing feature to be applicable.

 

456.        TOLL FREE GUARDIAN GUARANTEE. Toll Free Guardian is available only on calls carried on the Company network. Toll Free Guardian guarantees the Customer to arrange an alternative routing arrangement for domestic inbound Voice Services service. If a Voice Services Customer is unable to receive inbound calls for any reason, the Company will, at the Customers option, provide one of the following services for the toll free number that has experienced the failure:

 

                         If the toll free number that is out of service is an 800 Business Line, the Company will reroute traffic to another existing business line; or,

      

                         If the toll free number that is out of service is either an 800 Switched WATS Line or an 800 Dedicated Line, the Company will reroute traffic to another existing 800 Business Line, 800 Switched WATS line or 800 Dedicated line; or,

      

                         If the Customer does not have another existing toll free termination to accept calls from the affected service, the Company will establish a new business line termination and reroute the affected service to this new temporary alternate line. The Customer must supply an existing phone number; or,

      

                       Regardless of the type of toll free line that is out of service, the Company will reroute to a standardized prerecorded message explaining service conditions and requesting callers to call back later. This feature is designed solely to explain service conditions and provides no media-related or other information or service. Calls will terminate after the message.

 

Toll Free Guardian is available as part of the  Feature Option B  Combined Features Package and is a Base Feature of Option C-2.

 

456.1     1 Available Services.

 

456.1.1  1 Verizon Guardian Guarantee.  If a Customer's toll-free service fails for any reason, Company will provide back-up service or issue a credit equal to the monthly service charge.

 

456.1.2  2 One-Minute Guardian. . For Customers with Alternate Routing, Company will reroute toll-free calls to existing locations within one minute of customer notification.

 

456.1.3  3 Verizon Vision Guardian Select. . For Customers with Alternate Routing, Company will reroute groups of up to 250 different toll-free numbers to an existing location within five minutes of customer notification.

 

456.1.4  4 30 Minute Guardian. . Company will reroute toll-free calls within 30 minutes or less if the customer does not have Alternate Routing.

 

467.        UNIVERSAL RANGE PRIVILEGES. A Customer can specify the type of Long Distance Voice Services calls allowable for users on each Dedicated Access Line group, for each Long Distance Voice Services Calling Card authorization code, each Dial "1" originating telephone number (ANI), and for each ID Code. Range Privileges are defined as follows:

 

                 Range         Privilege

 

                      0       =    = No calls allowed;

                      1       =     Private dialing plan numbers;

                      2      =    = All numbers in the U.S. Mainland, Alaska and Hawaii;

                      3      =    = All numbers in domestic North American Numbering Plan locations and in the international locations listed in Table V, Part E; and,

                      4      =    = All numbers in domestic North American Numbering Plan locations.

 

The domestic North American Number Plan locations are all locations in the U.S. Mainland, Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam and CNMI.

 

478.        VERIZON ENTERPRISE CENTER (VEC) FEATURESVERIZON ENTERPRISE CENTER (VEC) FEATURES

https://www.verizon.com/service_guide/reg-20210115/cp_verizon_business_customer_center.htm

 

 

489.        VIRTUAL NETWORK CONNECTION. This feature allows the Customer to originate calls on its network originating from the U.S. Mainland, terminating them on virtual networks in the foreign countries listed below. Customers selecting this feature must also order the appropriate virtual network service in each host country.

 

489.1     1 Feature Option B. Effective February 1, 2006, this feature is no longer available to new Customers. For Customers subscribing to Feature Option B, the following countries are available for this feature, at the following per-minute rates:

 

Country                                    Dedicated Access Switched Access

 

Australia                                          $0.5099                       $0.5573

Belgium                                             0.7166                         0.7648

Brazil                                                 0.8759                         0.9242

Canada                                             0.2675                         0.2819

Chile                                                  0.7648                         0.8123

Colombia                                           0.9382                         0.9852

Finland                                              0.7411                         0.7713

France                                               0.4298                         0.4780

Germany                                           0.4461                         0.4935

Hong Kong                                        0.6054                         0.6528

Ireland                                               0.6692                         0.7166

Italy                                                   0.7329                         0.7803

Japan                                                0.5254                         0.5736

Korea, Republic of                            0.8759                         0.9242

Netherlands                                       0.4616                         0.5099

New Zealand                                     1.5122                         1.5529

Norway                                              0.4298                         0.4780

Singapore                                          0.5736                         0.6210

Spain                                                 0.8922                         0.9396

Sweden                                             0.3980                         0.4461

Switzerland                                       0.4616                         0.5099

Taiwan                                              0.7264                         0.7762

United Kingdom                                0.3342                         0.3824

 

489.2     2 Feature Option C-1. Customers subscribing to Feature Option C-1 may originate voice data calls via switched access and data calls via Switched Data at 56 kbps and 64 kbps terminating in the following countries.   Virtual Network Connection Feature Option C-1  is only available through Bell Canada.

 

 

498.2.1   Dedicated Access for Voice:

 

 

Country                                                                       Rate  

 

Australia (including Tasmania)                                $0.7762

Belgium                                                                     0.8900

Brazil                                                                         1.0462

Canada                                                                     0.3104

Chile                                                                          1.1187

Colombia                                                                   1.3354

Finland                                                                      0.8217

France                                                                       0.6913

Germany                                                                   0.7523

Hong Kong                                                                1.3081

Ireland                                                                       0.7297

Italy                                                                           1.0173

Japan                                                                        0.9439

Korea, Republic of                                                    1.3536

Netherlands                                                               0.6975

New Zealand                                                             1.4116

Norway                                                                      0.8346

Singapore                                                                  1.2212

Spain                                                                         1.0597

Sweden                                                                     0.7567

Switzerland                                                               0.8641

Taiwan                                                                      1.4106

United Kingdom   0.6158

 

489.2.2  2 Switched Access for Voice:

 

 

Country                                                                     Rate   

 

Australia (including Tasmania)                                $0.8227

Belgium                                                                     0.9366

Brazil                                                                         1.0928

Canada                                                                     0.3561

Chile                                                                          1.1653

Colombia                                                                   1.4021

Finland                                                                      0.8683

France                                                                       0.7379

Germany                                                                   0.7989

Hong Kong                                                                1.3547

Ireland                                                                       0.7762

Italy                                                                           1.0638

Japan                                                                        0.9904

Korea, Republic of                                                    1.4003

Netherlands                                                               0.7441

New Zealand                                                             1.4582

Norway                                                                      0.8818

Singapore                                                                  1.2678

Spain                                                                         1.1064

Sweden                                                                     0.8041

Switzerland                                                               0.9107

Taiwan                                                                      1.4570

United Kingdom   0.6624

 

489.2.3  3 Switched Access for Data at 56/64 kbps:

 

Country	PEAK		OFF-PEAK
	1st 30 Seconds	Additional 6 Seconds	1st 30 Seconds	Additional 6 Seconds
Japan	$1.47	$0.23	$1.06	$0.16

 

 

 

             PEAK                                    OFF-PEAK       

                               1st 30              Add'l 6              1st 30      Add'l 6

Country                Seconds          Seconds          Seconds Seconds

 

Japan                      $1.47               $0.23               $1.06        $0.16

 

 

FEATURE AVAILABILITY TABLE

 

The following table describes the availability of features according to the Feature Option to which the Customer has subscribed. Features are available as part of Base Features or a Combined Feature Package or on an a la carte basis according to the Feature Option to which the Customer has subscribed.

 

For purposes of this section, the following definitions apply:

 

a    A =    = A la carte

b    B =    = Base Features

c    C =    = Combined Feature Package

n/a N/A =    = Not Available

 

Features Section Number	Feature	Option A	Option B	Option C-1	Option C-2
1	10/15 Digit Restrictions	N/A	C	C	N/A
2	800 MultiManger	A	A	N/A	A
3	Account and Identification Supplementary Codes	N/A	A	A	A
4	Accounting Codes
	Verified	A, C	A	A	N/A
	Unverified	B	B	C	N/A
	Customer Verified	A	N/A	N/A	N/A
5	Alternate Routing	N/A	A	N/A	A
6	Automatic Number Identification (ANI)	A	C	N/A	A
7	Call Area Selection/Tailored Call Coverage	C	A	N/A	A
8	Call Detail	N/A	B	C	B
9	Calling Station Identification	N/A	A	A	N/A
10	Consolidated Billing	B	B	C	B
11	Cross Corporate Identification Routing	N/A	C	N/A	B
12	Custom Reporting	N/A	A	A	N/A
13	Customized Range Privileges	N/A	C	C	N/A
14	Day of Week Routing	C	C	N/A	C
15	Day of Year/Holiday Routing	C	A	N/A	A
16	Dialed Number ID Service (DNIS)	A	A	N/A	A
17	Directed Billing	N/A	A	A	A
18	Direct Termination Overflow (DTO)	A	N/A	N/A	N/A
19	Disconnect Message Referral (DMR)	N/A	A	N/A	A
20	Electronic Billing	A	A	N/A	N/A
21	Exchange Routing	N/A	C	N/A	C
22	Extended Call Coverage	A	C	N/A	B
23	Geographic/Point of Call Routing	C	C	N/A	C
24	Global Inbound Service (GIS)	N/A	A	N/A	A
25	Global Outbound Service (GOS)	N/A	A	A	N/A
26	Hierarchy Billing	B	B	C	N/A
27	Hosted Interactive Voice Response - Enhanced Call Routing (ECR)	N/A	A	N/A	A
28	Hosted Interactive Voice Response (Global ECR)	N/A	A	N/A	A
29	Hosted Voice Messaging Service (Voicemail)	N/A	N/A	N/A	N/A
30	ICT Integrated Call Tree	N/A	N/A	N/A	A
31	Instant/Virtual Ringdown	N/A	A	A	N/A
32	Integrated Network Management Services (INMS)	N/A	N/A	N/A	A
33	Multiple Network Identification	N/A	N/A	A	N/A
34	National Unified Messaging Service (NUMS)	A	A	A	A
35	Network Call Redirect (NCR)	N/A	A	A	A
36	Network Information Management System (NIMS) Access	N/A	N/A	A	N/A
37	Percentage Allocation Routing	C	C	N/A	C
38	Point of Origin Routing	N/A	N/A	A	N/A
39	Private Dialing Plan	N/A	A	A	N/A
40	Quota Routing Network Manager	N/A	A	N/A	A
41	Real Time Automatic Number Identification (ANI)	A	N/A	A	N/A
42	Remote Exchange/Virtual FX	N/A	A	A	N/A
43	Support Pin	N/A	A	N/A	N/A
44	Time of Day/Time Interval Routing	C	C	N/A	C
45	Toll Free Guardian Guarantee	N/A	C	N/A	B
46	Universal Range Privileges	N/A	N/A	C	N/A
47	Verizon Enterprise Center (VEC)
	Event Monitor	N/A	A	A	A
	Perspective Plus	N/A	A	A	A
	Network Manager	N/A	A	A	A
	Outbound Network Manager	N/A	A	A	A
	Traffic Monitoring	N/A	A	N/A	A
	Traffic Reporting	N/A	A	N/A	A
48	Virtual Network Connection	N/A	A	A	N/A

 

Features Section Number	Feature	Option A	Option B	Option C-1	Option C-2
32	Instant/Virtual Ringdown	n/a	a	a	n/a
33	Integrated Network Management Services (INMS)	n/a	n/a	n/a	a
34	Multiple Network Identification	n/a	n/a	a	n/a
35	National Toll Free Listing	A	c	n/a	b
376	National Unified Messaging Service (NUMS)	A	a	a	a
387	Network Call Redirect (NCR)	n/a	a	a	a
398	Network Information Management System (NIMS) Access	n/a	n/a	a	n/a
4039	Percentage Allocation Routing	C	c	n/a	c
410	Point of Origin Routing	n/a	n/a	a	n/a
421	Private Dialing Plan	n/a	a	a	n/a
432	Quota Routing Network Manager	n/a	a	n/a	a
443	Real Time Automatic Number Identification (ANI)	A	n/a	a	n/a
454	Remote Exchange/Virtual FX	n/a	a	a	n/a
465	Support Pin	n/a	a	n/a	n/a
476	Time of Day/Time Interval Routing	C	c	n/a	c
487	Toll Free Guardian Guarantee	n/a	c	n/a	b
498	Universal Range Privileges	n/a	n/a	c	n/a
5049	Verizon Enterprise Center (VEC)
	Event Monitor	n/a	a	a	a
	Perspective Plus	n/a	a	a	a
	Network Manager	n/a	a	a	a
	Outbound Network Manager	n/a	a	a	a
	Traffic Monitoring	n/a	a	n/a	a
	Traffic Reporting	n/a	a	n/a	a
510	Virtual Network Connection	n/a	a	a	n/a