NO FAULT FOUND CHARGE

 

A charge applies when a Verizon representative visits the Customer Site or works remotely, at Customer’s request, to investigate an issue with the Services, and the Verizon representative determines the Services are functioning properly or is prevented from resolving the issue due to Customer’s failure to provide access or reasonable assistance. Examples include (without limitation) situations where the fault:  (a) is with Customer/third party -maintained equipment or network; (b) has already been resolved; (c) resulted from an interruption to the power supply to the Service Equipment at the Customer Site that was not approved by Verizon; or (d) was caused by an act or omission of Customer in breach of the Agreement. The following charges apply for each Verizon response, based on time of the visit: