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ADMINISTRATIVE NONRECURRING CHARGES

 

DEFINITIONS: The following definitions apply:

 

Accelerated Expedite:  A service order that is processed, at the request of the Customer, with the objective of installing or changing the service in five (5) or fewer business days, whether or not the installation or change is completed in that time period.  An Accelerated Expedite charge will apply to the access services specified in the Accelerated Expedite table below and will be assessed as specified in the Charges section below. For certain access services, Accelerated Expedite charges will be assessed per access location if more than one exists for the circuit as specified in the table below. For all access services, Customer will be charged an additional Accelerated Expedite fee for each revision made to the service order prior to the completion of an installation or a change request, due to Customer’s actions, including, but not limited to, more than one (1) site visit to Customer’s premises because Customer was not available at the time scheduled for installation or if Customer requests a change in the installation date, or any other Customer request such as changed speeds, prior to the completion of the installation. For Customer-provided access, the standard Expedite charge will apply as specified in the Expedite table below.  Service orders requiring construction prior to the installation of service, either on-net or off-net, could result in extended delays even in instances where an Accelerated Expedite charge applies.  Accelerated Expedite is only available for domestic locations.

 

Administrative Change: The modification of an existing circuit, at the request of the Customer, that involves changes to Customer name, Customer contact name, Customer phone number, verification of testing performed by parties other than the Company, service rearrangements not involving a physical change and/or any other administrative change not covered by a Billing Record Change.

 

Billing Record Change: A change in Customer billing address not involving physical retermination of the circuit

 

Cancellation of Order: A (i) Customer-initiated request to discontinue processing a service order, either in part or in its entirety, prior

C/D
 
to its completion, excluding requests resulting from the Company’s determination of the unavailability of facilities to complete the order and/or (ii) discontinuance by the Company of processing a service order resulting from a Customer request to defer installation for a period longer than 30 days.  Cancellation of order charges will not apply to circuits for which the Customer reinstates the same service order within 30 days of requesting discontinue processing the order.  Cancellation of Order charges will be assessed per cancelled circuit or port per order.  Standard Expedite charges will apply in addition to any cancellation of order charges if Customer cancels an Accelerated Expedite or standard Expedite order before installation.

 

Expedite: A service order that is processed, at the request of the Customer, with the objective of installing or changing the service in a time period shorter than the Company's standard installation time period for that service, whether or not the installation or change is completed in that time period.  An expedite charge will be assessed per location per circuit, per port, per order and/or per device depending on the service as specified in the Charges section below.  For access services, Customer will be charged an additional Expedite charge for each revision made to the service order prior to the completion of an installation or a change request due to Customer’s actions, including, but not limited to, more than one (1) site visit to Customer’s premises because Customer was not available at the time scheduled for installation or if Customer requests a change in the installation date, or any other Customer request such as changed speeds, prior to the completion of the installation.  Service orders requiring construction prior to the installation of service, either on-net or off-net, could result in extended delays even in instances where an Expedite charge applies.  For international locations, Company will support expedite service only at locations where it is supported by the local access provider.

 

Pending Order Change: The modification of a service order, at the request of the Customer, prior to the completion date of the order.  Charges may apply per order and per circuit or port for each modification.

 

Physical Change: The modification of an existing circuit, at the request of the Customer, requiring physical change or

N
 
retermination of the circuit.

 

For access Types 1, 2 and 3 circuits, the Physical Change Charge will apply.  In addition, for access Types 2 and 3 circuits, the Company will pass-through nonrecurring charges imposed by the ILEC.

 

For access Type 4 and SONET circuits only, physical change will constitute circuit discontinuance and installation for which standard tariffed discontinuance and installation charges will apply.

 

Service Date Change:  The modification of a service order, at the request of the Customer, to request a new order due date that is within 30 days of the original due date.  Charges will apply for each occurrence in addition to other applicable Administrative Nonrecurring Charges.

 

CHARGES. 

 

1.         No Fault Found Dispatch Charge:  A non-recurring charge applies when a Company representative is dispatched to the Customer’s premises at the request of the Customer to investigate a suspected issue with any Company service, and the Company representative responds to the dispatch and confirms the proper functioning of such Company service.  This can include, but is not limited to, dispatches requested to:  assist with identifying a problem which turns out to be within the scope of the Customer/vendor-maintained equipment or network; provide technical assistance with Customer- or vendor-maintained network and equipment issues that are outside the scope of the Company's responsibility; or tag Company's demarcation point and, in doing so, the Company representative finds the circuit is clearly marked.

 

The following charges apply per visit to the Customer’s Premises, based on time of the visit:

 

Time of Day/Charge

Charge

Normal Working Hours

$265

Outside of Normal Working Hours

400

 

For purposes of this provision, “Normal Working Hours” are defined as Monday to Friday, excluding New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day, 7 AM to 7 PM in the time zone of the Customer’s premises; a visit to Customer premises which begins or ends outside of Normal Working Hours is “Outside of Normal Working Hours.”

 

2.         Reconnection Charge:  For Interstate Telecommunications services, a $20 non-recurring charge applies per line presubscribed to the Company, excluding payphones, and per Company-provided authorization code which the Company unblocks following Call Blocking, /business/service_guide/reg-20210730//cp_ld_voice_services_intro.htm#call_blocking.

 

3.         The following additional nonrecurring charges apply, as described above in the above Definitions.  Where more than one charge appears for a particular service in the “Charge” column, each charge listed will apply in the manner described.

 

 

Nonrecurring Charge

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Accelerated Expedite

Ethernet Access

$3,000

n/a

n/a

n/a

n/a

n/a

Ethernet Private Line Access

$3,000

n/a

n/a

n/a

n/a

n/a

Metro Private Line Access Services

 

 

 

 

 

 

DS0, DS1

n/a

$2,100

n/a

n/a

n/a

n/a

DS3

n/a

$4,000

n/a

n/a

n/a

n/a

SONET (OCn)

n/a

$7,000

n/a

n/a

n/a

n/a

Optical Wave

n/a

$7,000

n/a

n/a

n/a

n/a

Network Services Local Access Services

 

 

 

 

 

 

Analog, DS0, DS1

$2,100

n/a

n/a

n/a

n/a

n/a

DS3

$4,000

n/a

n/a

n/a

n/a

n/a

SONET (OCn)

$7,000

n/a

n/a

n/a

n/a

n/a

 

Administrative Change

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Ethernet Access

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line – Metro

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line – National

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line Access

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – Metro

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – National

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – International

n/a

n/a

n/a

n/a

$60

n/a

Frame Relay Service (Domestic & International)

n/a

n/a

n/a

n/a

$60

n/a

Global Data Link

n/a

n/a

n/a

n/a

$60

n/a

International Private Line

n/a

n/a

n/a

n/a

$60

n/a

Linear Global Data Link

n/a

n/a

n/a

n/a

$60

n/a

Metro Private Line Access Service

n/a

n/a

n/a

n/a

$60

n/a

Network Services Local Access Services

n/a

n/a

n/a

n/a

$60

n/a

Private IP Service (Domestic & International)

n/a

n/a

n/a

n/a

$60

n/a

Private IP Layer 2 Service (Domestic & International)

n/a

n/a

n/a

n/a

$60

n/a

Secure Gateway Universal Port (Mobile User, Retail & Remote Office, Firewall)

n/a

n/a

n/a

n/a

$60

n/a

U.S. Private Line Services

n/a

n/a

n/a

n/a

$60

n/a

 

Billing Record Change

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Ethernet Access

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line – Metro

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line – National

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Private Line Access

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – Metro

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – National

n/a

n/a

n/a

n/a

$60

n/a

Ethernet Virtual Private Line – International

n/a

n/a

n/a

n/a

$60

n/a

Global Data Link

n/a

n/a

n/a

n/a

$60

n/a

International Private Line

n/a

n/a

n/a

n/a

$60

n/a

Linear Global Data Link

n/a

n/a

n/a

n/a

$60

n/a

Metro Private Line Access Service

n/a

n/a

n/a

n/a

$60

n/a

Network Services Local Access Services

n/a

n/a

n/a

n/a

$60

n/a

U.S. Private Line Services

n/a

n/a

n/a

n/a

$60

n/a

 

Cancellation Of Order

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

ATM Service (Domestic & International)

n/a

n/a

$800

n/a

n/a

n/a

Ethernet Access

$800

n/a

n/a

n/a

n/a

n/a

Enterprise DSL Access

n/a

n/a

n/a

$500

n/a

n/a

Ethernet Private Line – Metro

n/a

$800

n/a

n/a

n/a

n/a

Ethernet Private Line – National

n/a

$800

n/a

n/a

n/a

n/a

Ethernet Private Line Access

$800

n/a

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – Metro

n/a

$800

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – National

n/a

$800

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – International

n/a

$800

n/a

n/a

n/a

n/a

Frame Relay Service (Domestic & International)

n/a

n/a

$800

n/a

n/a

n/a

Global Data Link

n/a

$800

n/a

n/a

n/a

n/a

International Private Line

n/a

$800

n/a

n/a

n/a

n/a

Internet Dedicated Services

n/a

n/a

$800

n/a

n/a

n/a

Internet DSL and Internet Cable Services

n/a

$800

n/a

n/a

n/a

n/a

IP VPN Broadband Services

n/a

$800

n/a

n/a

n/a

n/a

IP VPN Dedicated Services

n/a

$800

n/a

n/a

n/a

n/a

Linear Global Data Link

n/a

$800

n/a

n/a

n/a

n/a

Metro Private Line Access Services

n/a

$800

n/a

n/a

n/a

n/a

Network Services Local Access Services

n/a

$800

n/a

n/a

n/a

n/a

Private IP Service (Domestic & International)

n/a

n/a

$800

n/a

n/a

n/a

Private IP Layer 2 Service (Domestic & International)

n/a

n/a

$800

n/a

n/a

n/a

Secure Gateway Universal Port (Mobile User, Retail & Remote Office, Firewall)

n/a

n/a

$800

n/a

n/a

n/a

U.S. Private Line Services

n/a

$800

n/a

n/a

n/a

n/a

 

Expedite

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

ATM Service (Domestic)

n/a

n/a

$1,000

n/a

n/a

n/a

ATM Service (International)

n/a

n/a

$2,000

n/a

n/a

n/a

Ethernet Access

$2,000

n/a

n/a

n/a

n/a

n/a

Ethernet Private Line – Metro

n/a

$1,000

n/a

n/a

n/a

n/a

Ethernet Private Line – National

n/a

$1,000

n/a

n/a

n/a

n/a

Ethernet Private Line Access

$2,000

n/a

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – Metro

n/a

$1,000

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – National

n/a

$1,000

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – International

n/a

$2,000

n/a

n/a

n/a

n/a

Frame Relay Service (Domestic)

n/a

n/a

$1,000

n/a

n/a

n/a

Frame Relay Service (International)

n/a

n/a

$2,000

n/a

n/a

n/a

Global Data Link

n/a

$2,000

n/a

n/a

n/a

n/a

International Private Line

n/a

$2,000

n/a

n/a

n/a

n/a

Internet Dedicated Services

n/a

n/a

$1,000

n/a

n/a

n/a

IP VPN Broadband Services

n/a

$1,000

n/a

n/a

n/a

n/a

IP VPN Dedicated Services

n/a

$1,000

n/a

n/a

n/a

n/a

Linear Global Data Link

n/a

$2,000

n/a

n/a

n/a

n/a

Managed WAN

n/a

n/a

n/a

n/a

n/a

$1,100

Managed LAN

n/a

n/a

n/a

n/a

n/a

$1,100

Metro Private Line Access Services

 

 

 

 

 

 

DS0, DS1

n/a

$1,400

n/a

n/a

n/a

n/a

DS3

n/a

$3,000

n/a

n/a

n/a

n/a

SONET (OCn)

n/a

$4,000

n/a

n/a

n/a

n/a

Optical Wave

n/a

$4,000

n/a

n/a

n/a

n/a

Network Services Local Access Services

 

 

 

 

 

 

Analog, DS0, DS1 (Domestic)

$1,400

n/a

n/a

n/a

n/a

n/a

DS3 (Domestic)

$3,000

n/a

n/a

n/a

n/a

n/a

SONET (OCn) (Domestic)

$4,000

n/a

n/a

n/a

n/a

n/a

Analog, DS0, DS1 and E1 (International)

$2,100

n/a

n/a

n/a

n/a

n/a

E3/DS3 (International)

$3,000

n/a

n/a

n/a

n/a

n/a

SONET (OCn/STM) (International)

$4,000

n/a

n/a

n/a

n/a

n/a

Private IP Service (Domestic)

n/a

n/a

$1,000

n/a

n/a

n/a

Private IP Service (International)

n/a

n/a

$2,000

n/a

n/a

n/a

Private IP Layer 2 Service (Domestic)

n/a

n/a

$1,000

n/a

n/a

n/a

Private IP Layer 2 Service (International)

n/a

n/a

$2,000

n/a

n/a

n/a

Security - Managed Email Content Service

n/a

n/a

n/a

$1,100

n/a

n/a

Security - Managed Firewall

n/a

n/a

n/a

n/a

n/a

$1,100

U.S. Private Line Services

n/a

$1,000

n/a

n/a

n/a

n/a

Voice Over IP Service

n/a

n/a

n/a

$700 per location

n/a

n/a

 

Pending Order Change

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Ethernet Access

n/a

$750

n/a

$100

n/a

n/a

Ethernet Private Line – Metro

n/a

$750

n/a

$100

n/a

n/a

Ethernet Private Line – National

n/a

$200

n/a

n/a

n/a

n/a

Ethernet Private Line Access

n/a

$750

n/a

$100

n/a

n/a

Ethernet Virtual Private Line – Metro

n/a

$750

n/a

$100

n/a

n/a

Ethernet Virtual Private Line – National

n/a

$200

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – International

n/a

$200

n/a

n/a

n/a

n/a

Global Data Link

n/a

$200

n/a

n/a

n/a

n/a

International Private Line

n/a

$200

n/a

n/a

n/a

n/a

Linear Global Data Link

n/a

$200

n/a

n/a

n/a

n/a

Metro Private Line Access Service:

 

 

 

 

 

 

DS-0, DS-1, DS-3

n/a

$600

n/a

$50

n/a

n/a

SONET

n/a

$750

n/a

$100

n/a

n/a

Optical Wave

n/a

$750

n/a

$100

n/a

n/a

Network Services Local Access Services

n/a

$200

n/a

n/a

n/a

n/a

U.S. Private Line Services

n/a

$200

n/a

n/a

n/a

n/a

 

Physical Change

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Ethernet Access

n/a

$200

n/a

$200

n/a

n/a

Ethernet Private Line – Metro

n/a

$750

n/a

$200

n/a

n/a

Ethernet Private Line Access

n/a

$750

n/a

$200

n/a

n/a

Ethernet Virtual Private Line – Metro

n/a

$200

n/a

$200

n/a

n/a

Ethernet Private Line – National

n/a

**

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – National

n/a

$200

n/a

n/a

n/a

n/a

Ethernet Virtual Private Line – International

n/a

$200

n/a

n/a

n/a

n/a

Frame Relay Service (Domestic & International)

n/a

n/a

**

$200

n/a

n/a

Global Data Link

n/a

**

n/a

n/a

n/a

n/a

International Private Line

n/a

**

n/a

n/a

n/a

n/a

Linear Global Data Link

n/a

**

n/a

n/a

n/a

n/a

Metro Private Line Access Service:

 

 

 

 

 

 

DS-0, DS-1

n/a

$200

n/a

$50

n/a

n/a

DS-3

n/a

$250

n/a

$50

n/a

n/a

SONET

n/a

$750

n/a

$100

n/a

n/a

Optical Wave

n/a

$750

n/a

$100

n/a

n/a

Network Services Local Access Services

n/a

$200

n/a

n/a

n/a

n/a

Private IP Service (Domestic & International)

n/a

n/a

**

$200

n/a

n/a

Private IP Layer 2 Service (Domestic & International)

n/a

n/a

**

$200

n/a

n/a

Secure Gateway Universal Port (Mobile User, Retail, Remote, Firewall)

n/a

n/a

**

$200

n/a

n/a

U.S. Private Line Services

n/a

$200

n/a

n/a

n/a

n/a

** Standard Service Installation charges apply

 

Service Date Change

 

Per-Location

Per-Circuit

Per-Port

Per-Order

Per-Change

Per-Device

Ethernet Access

n/a

n/a

n/a

$200

n/a

n/a

Ethernet Private Line – Metro

n/a

n/a

n/a

$100

n/a

n/a

Ethernet Private Line – National

n/a

n/a

n/a

$60

n/a

n/a

Ethernet Private Line Access

n/a

n/a

n/a

$100

n/a

n/a

Ethernet Virtual Private Line – Metro

n/a

n/a

n/a

$100

n/a

n/a

Ethernet Virtual Private Line – National

n/a

n/a

n/a

$60

n/a

n/a

Ethernet Virtual Private Line – International

n/a

n/a

n/a

$60

n/a

n/a

Global Data Link

n/a

$60

n/a

n/a

n/a

n/a

International Private Line

n/a

$60

n/a

n/a

n/a

n/a

Linear Global Data Link

n/a

$60

n/a

n/a

n/a

n/a

Metro Private Line Access Service:

 

 

 

 

 

 

DS-0, DS-1, DS-3

n/a

n/a

n/a

$100

n/a

n/a

SONET

n/a

n/a

n/a

$200

n/a

n/a

Optical Wave

n/a

n/a

n/a

$200

n/a

n/a

Network Services Local Access Services

n/a

$60

n/a

n/a

n/a

n/a

U.S. Private Line Services

n/a

$60

n/a

n/a

n/a

n/a