ENTERPRISE CONNECTION SERVICE

 

 

I.       SERVICE DESCRIPTION:  Beginning April 15, 2003, Enterprise Connection Service is not available for new service locations, except that Customers with agreements for service using DSL-based transport may purchase additional service using DSL-based transport under their agreement.

 

A.            ENTERPRISE cONNECTION TRUNK-BASED Service.  Enterprise Connection Service (the “Service”) is an information service that allows Customer to transport voice and data traffic originating in the United States in Internet Protocol (IP) packets through Customer’s Option 2 domestic Frame Relay, Option 2 domestic ATM, or eligible domestic Dedicated Internet 768 Kbps, T1, T3 and Diverse T3 ports, which are provided by the Company (collectively, “Trunk-based Service”).  Calls with the Enterprise Connection Trunk-based Service may be terminated through Customer’s Option 2 domestic Frame Relay, Option 2 domestic ATM, or eligible domestic Dedicated Internet ports, which are provided by the Company, or through the Public Switched Telephone Network (PSTN).  The Trunk-based Service will be provided pursuant to Customer’s Agreement for Enterprise Connection Service (“Agreement”) and the terms and conditions set forth herein.

 

B.           ENTERPRISE cONNECTION LINE-BASED SERVICE. In addition to the Trunk-based Service, Enterprise Connection Service offers a Line-based Service (as defined herein), which is an information service that allows Customer to transport its voice and data traffic originating in the United States in Internet Protocol (IP) packets through Customer’s eligible domestic Internet Digital Subscriber Line (“DSL”) circuits (as defined herein) or eligible domestic Dedicated Internet ports (as defined herein), which are provided by the Company (collectively, “Line-based Service”).  Eligible DSL circuits include Company-provided Internet DSL Office Service (“DSL Office”) 128 Kbps, 384 Kbps and 768 Kbps circuits, and eligible domestic Dedicated Internet circuits include 768 Kbps and T1 (1.544 Mbps) ports (collectively “Transport Service(s)”).  Calls with the Enterprise Connection Line-based Service may be terminated through Customer’s eligible domestic DSL circuits or eligible domestic Dedicated Internet ports, which are provided by the Company, or through the PSTN. The Line-based Service will be provided pursuant to Customer’s Agreement and the terms and conditions set forth herein.

 

Customer will be provided one of the Transport Services based on the bandwidth selected by Customer, subject to service availability and other conditions set forth herein, to carry its Enterprise Connection Line-based traffic.  The Company may interrupt Transport Services for scheduled or emergency maintenance or as otherwise set forth in the Guide or Customer’s Agreement.  The Service will include assignment of a suitable number of IP addresses to be used in conjunction with the Service at Customer’s request and in accordance with the Company’s then-current assignment guidelines.

 

1.            Description of Company Internet DSL Office: DSL Office provides Internet access via DSL broadband technology.  DSL Office is a single or multi-user business Internet access service using symmetrical Internet IP connection via DSL local loop connection.  The service includes use of up to 5 concurrent sessions to the Company’s USENET news servers and use of up to 20 Company-hosted POP3 e-mail boxes.

 

1.1    Provision of DSL Local Loop Connections.  DSL local loop connections between Customer’s location and the Company will be arranged by the Company, and are provided through a local exchange carrier.  Customer authorizes the Company to act as its agent with respect to the ordering, installing, monitoring, testing, repairing, and performing all related activities regarding the local exchange carrier and the DSL local loop connection.  Customer further authorizes the Company and its suppliers, including the local exchange carrier, to access Customer’s premises at mutually convenient times in order to install, monitor, test, repair, or perform related activities regarding the DSL local loop connection and other Service components.  Customer agrees to pay for all charges of the Company and/or third-parties, including, but not limited to local service providers, associated with installing DSL access to Customer’s location, including, but not limited to inside wiring charges, line conditioning charges and construction charges.

 

2.         Description of Company Dedicated Internet Service.  Company Dedicated Internet Service provides access to a router at a Company network hub near Customer’s site at the selected bandwidth (768 Kbps or T1). Dedicated Internet Service is comprised of the following features:

·      Provision of 7x24 hour port connection monitoring.

·      Provision of static or dynamic routing

·      Back-up E-mail “store and forward” service, using Simple Mail Transfer Protocol (“SMTP”).  Customer is responsible for providing a main mail host that will send and receive SMTP mail using the Domain Name Service (“DNS”) Mail Exchange records.

·      Information containing traffic statistics for the connection provided hereunder.

           

C.     NETWORK APPLICATIONS.  Descriptions of the domain name, mail, news services, and other network applications available in connection with this Service, and the pricing and additional terms applicable to these services, are set forth in the Network Applications Fee Schedule available at http://www.MCI.com/uunet/terms/.  The Company reserves the right to change the Network Applications Fee Schedule from time to time, effective upon posting of the changes to that URL or other notice to Customer.

 

 

II.       DEFINITIONS:  In addition to the General Definitions as described elsewhere in the Guide, the following apply:

 

·      On-Net Calls - calls that both originate and terminate on Customer’s eligible Company -provided eligible ports or circuits

·      Off-Net Calls – calls that terminate to the Public Switched Telephone network.

 

 

III.               FEATURES AND OTHER OPTIONS:

 

A.      Enterprise Connection Call Types

 

1.      Trunk-based Call Types:

 

1.1      On-Net Calls:  The Service allows Customers to complete IP to IP calls that both originate and terminate on Customer’s Company data network (“On-Net Calls”).

 

1.2      Outbound Off-Net U.S. Long Distance Calls:  The Service offers network gateways to the Company long distance telephone network, allowing Customer to complete long distance calls that terminate off of Customer’s Company data network (“Off-Net Calls”).

 

1.3      Outbound Off-Net Local Calls:

 

1.3.1   At Customer locations that are served by a Company local switch, the Service offers network gateways to the Company’s local switching network, allowing Customers who select the Enterprise Connection’s local service to complete Off-Net local calls, as determined by the Company.  Local calls from Customer locations served by a Company local switch will support the local calling features set forth in Section III of this schedule.  emergency calling services ARE SUBJECT TO THE LIMITATIONS AND RESTRICTIONS SET FORTH Under THE “conditions of providing emergency 911 service” and “DISCLAIMER OF CERTAIN DAMAGES WITH RESPECT TO EMERGENCY 911 SERVICE” headings WITHIN the Terms and Conditions section of THE GUIDE.

 

1.3.2   Customers with locations not served by a Company local switch or Customers who do not select the Enterprise Connection’s local service may deploy a Cisco local gateway on their premises and purchase local service from a local exchange carrier, in which case local service, including local service features, will be provided via Customer’s local exchange carrier and associated local service charges will apply.  A Cisco Enterprise Gateway is not provided as part of this Service Attachment.  Customers may purchase CPE, including a Cisco local gateway, under the terms of a separate agreement.  emergency calling services ARE SUBJECT TO THE LIMITATIONS AND RESTRICTIONS SET FORTH Under THE “conditions of providing emergency 911 service” and “DISCLAIMER OF CERTAIN DAMAGES WITH RESPECT TO EMERGENCY 911 SERVICE” headings WITHIN the Terms and Conditions section of THE GUIDE.

 

1.4      Inbound PSTN Calls:  The Service allows users to have a North American Numbering Plan (NANP) number assigned to their phone and the Service will allow inbound PSTN calls to be received.   Local number portability is supported.  Customers with locations not served by a Company local switch or Customers who do not select the Enterprise Connection’s local service must deploy a Cisco local gateway on their premises to receive inbound PSTN calls.  A Cisco local gateway is not provided as part of this Service Attachment.  Customers may purchase Customer Premises Equipment (“CPE”), including a Cisco local gateway, under the terms of a separate agreement.

 

1.5      International Calls:  The Service allows Customers to complete International calls to the locations set forth in the Enterprise Connection International Pricing Schedule.

 

1.6      Fax:  The Service supports fax pass-through using G.711 codec.

 

2.            Line-based Call Types:

 

2.1      Outbound Long Distance Calls:  The Service offers network gateways to the Company long distance telephone network, allowing Customer to complete long distance calls that terminate off of Customer’s Company data network.

 

2.2      Outbound Local Calls:  The Service offers network gateways to the Company’s local switching network, allowing Customers to complete local calls, as determined by the Company.  Local calls from Customer locations served by a Company local switch will support the local calling features set forth in Section 3(a) of this schedule.  emergency calling services ARE SUBJECT TO THE LIMITATIONS AND RESTRICTIONS SET FORTH Under THE “conditions of providing emergency 911 service” and “DISCLAIMER OF CERTAIN DAMAGES WITH RESPECT TO EMERGENCY 911 SERVICE” headings WITHIN the Terms and Conditions section of THE GUIDE.

 

2.3      Inbound PSTN Calls:  The Service allows users to have a North American Numbering Plan (NANP) number assigned to their phone and the Service will allow inbound PSTN calls to be received.

 

2.4      International Calls:  The Service allows Customers to complete International calls to the locations set forth in Section IV.F.2  “Enterprise Connection International Pricing Schedule.”

 

2.5      Fax:  The Service supports fax pass-through using G.711 codec.

 

B.      Network Features: Enterprise Connection Trunk and Line-based Service:

 

1.            Call Blocking:  Provides the ability to block calls to certain destinations, such as calls to international locations.  Calls can be blocked at the user level or site level.

 

2.            Private Dial Plans:  Allows corporate Customers to assign their own private number plan between Customer locations, allowing Customers to create their own virtual phone networks.  Enterprise Connection Trunk-based Service can support private numbers up to 32 digits.  PRIVATE DIAL PLANS ARE NOT AVAILABLE WITH THE LINE-BASED SERVICE.

 

3.            Call Waiting: Provides the user with an indication that another call is waiting.

 

4.            Attended Call Transfer:  Provides the ability to announce a caller before transferring a call.

 

5.            Unattended Call Transfer:  Provides the ability to transfer a call without an attendant.

 

6.            Selective Call Acceptance (Call screening):  Provides the ability to allow calls only from a pre-selected list of phone numbers or URLs to reach a Customer.

 

7.            Call forwarding:

 

7.1           Call Forwarding - Unconditional:  All calls are routed immediately to a Call Forwarding Unconditional address.

 

7.2           Call Forwarding – Busy/No Answer:  Calls to a profile are routed to a Call Forwarding Busy/No Answer address, if the network encounters a busy or no-answer condition.

 

7.3      Call Forwarding on Screening:  Calls that are screened may be forwarded to a Call Forwarding on Screening address, such as voice-mail.

 

8.            Find-Me Feature:  A user defined find-me list provides a means to route calls up to 5 possible destinations or numbers.

 

9.            Enhanced Voice-mail:  Network based Voice-mail (“VM”) accounts can be setup to provide Customer with per department and/or per user accounts.  VM can be retrieved via phone, web site or e-mail.

 

10.        Hunt Groups:  Provides the ability to organize a series of lines in such a way that if the first line is busy, the next line is hunted in either a sequential, circular or weighted manner.

 

C.    Local Service Features: Enterprise Connection Trunk and Line-based Service:

 

1.            Caller Name (CNAM) Display:  CNAM is the display of the calling party's name (CPN) following the number on a called party's Caller ID Display Box.  CNAM is only available if CPN Delivery is enabled.  This feature allows a calling name to be defined that will be associated with the CPN.

 

2.            Operator Services:  Customer may obtain the assistance of a local operator to complete local exchange telephone calls in the following manner.  In addition to the monthly recurring charge for the Service, the surcharges identified in the Section IV.E., “Local Operator Assistance Rates”  apply to the following operator services.

        

2.1    Busy Line Verification and Busy Line Interrupt.  Busy Line Verification and Busy Line Interrupt services, which are furnished where and to the extent that facilities permit, provide the Customer with the following options:

 

2.1.1        Busy Line Verification.  Upon request of the calling party, the operator will verify that a line is busy.  A per call charge will apply.

 

2.1.2    Busy Line Interrupt.  The operator will interrupt the call on the called line to ascertain willingness to establish a conversation with an alternate party only if the calling party indicates an emergency and requests interruption.  A per call charge applies.

 

2.2    Person-to-Person Call.  A service where the person originating the call specifies to the operator a particular person to be reached.  Person to person can be billed to a calling card, billed to a third number or billed collect.

 

2.3    Third Number Billing Call.  A service that provides the Customer with the capability to charge a call to a third party number which is different from the called or calling party number.  The party answering at the third party number has the option to refuse acceptance of the charges in advance or when queried by the operator.  A per-call charge applies.

 

2.4    Collect.  A service that provides the Customer with the capability to charge a call to the called party.  Upon the operator’s announcement of a collect call, the called party has the option to refuse acceptance of charges in advance or when queried by the announcement.  A per call charge applies.

 

2.5    Station-to-Station.  Calls completed with the assistance of an operator to a particular station.  The call may be billed to the called party.  A per-call charge applies.

 

3.         Directory Assistance.  Customer may obtain Directory Assistance in determining telephone numbers by calling the Directory Assistance operator.  Customer may request a maximum of two listings per call.  A per-call charge applies as defined in Section IV “Rates and Charges.”

 

4.         Directory Listings

 

4.1    Options/Types.  The Company provides for a single directory listing, termed the Primary Listing, in the telephone directory published by the dominant exchange service provider in the Customer’s exchange area of the station number, which is designated as the Customer’s main billing number.  Directory listings of additional Customer station numbers, other than the Customer’s main billing number, associated with the Customer’s service will be provided for a monthly recurring charge per listing.  The following Directory Listing options/types are available:

 

4.1.1      Primary Listing:  A Primary listing contains the name of the Customer, or the name under which a business is regularly conducted, as well as the address and telephone number of the Customer.  The listing is provided at no additional charge.

 

4.1.2      Additional Listings:  In connection with business service, additional listings are available only in the names of authorized Users of the Customer’s service.  Rates for additional listings are specified in the attached pricing schedules.

 

4.1.3      Non-published Listings:  A non-published listing is a listing that is not printed in directories nor available from directory assistance.  A Non-published Telephone Service will be furnished, at the Customer’s request providing for the omission or deletion of the Customer’s telephone listing from the telephone directory and, in addition, the Customer’s telephone listing will be omitted or deleted from the directory assistance records.  Rates for non-published listings are specified in the attached pricing schedules.

 

4.1.4      Non-listed Numbers:  A non-listed number will be furnished at the Customer’s request, providing for the omission or deletion of the Customer’s listing from the telephone directory.  Such listings will be carried in directory assistance and other records and will be given to any calling party.  Rates for non-listed listings are specified in the attached pricing schedules.

 

4.1.5      Foreign Listings.  Where available, a listing in the phone directory which is not in the Customer’s immediate calling area.  The Customer will be charged the rates specified in the attached pricing schedules.

 

4.1.6      Alternate Call Listings.  Where available, a listing that references a telephone number which is not the primary listing for the Customer.  The Customer must provide written verification that the alternate telephone number is authorized to accept calls. Rates for alternate calling listings are specified in the attached pricing schedules.

 

4.2     Directory Listings - Term and Conditions.

 

4.2.1      The Company reserves the right to limit the length of any listing in the directory by the use of the abbreviations when, in its judgment, the clearness of the listing or the identification of the Customer is not impaired thereby.  Where more than one line is required to properly list the Customer, no additional charge is made.

 

4.2.2      The Company may refuse a listing which is known not to constitute a legally authorized or adopted name, obscenities in the name, or any listing which, in the opinion of the Company, is likely to mislead or deceive calling persons as to the identity of the listed party, or is a contrived name used for advertising purposes or to secure a preferential position in the directory or is more elaborate than is reasonably necessary to identify the listed party.

 

4.2.3      Each listing must be designated Government or Business to be placed in the appropriate section of the directory.  In order to aid the user of the directory, and to avoid misleading or deceiving the calling party as to the identity of the listed party, only business listings may be placed in the Business Section and only residential listings in the Residential section.

 

4.2.4      The Company, upon notification to the Customer, will withdraw any listing, which is found to be in violation of its rules with respect thereto.

 

4.2.5      In order for the listings to appear in an upcoming directory, the Customer must furnish the listing to the Company in time to meet the directory publishing schedule.

 

5.            Local Number Portability (LNP):  LNP gives customers the ability to switch local service providers (LSPs) while keeping the same phone number.

 

6.            Service Area Codes (SACs):  SACs are non-geographic numbering plan areas (NPAs) such as 500 and 700.  SACs are supported with the Enterprise Connection local service.

 

7.            900/976 Blocking: 900 and 976 numbers will be blocked.

 

D.     Compression: Enterprise Connection Trunk and Line-based Service(s) support the following compression algorithms:

 

1.            G. 711 Codec Support:  Uncompressed voice.

 

2.            G. 729/G.729a Codec Support:  Compressed voice using the G.729/G.729a codec.

 

E.      Call Management:  Enterprise Connection Trunk and Line-based Service(s) provide the following call management features:

 

1.            Call Reporting Details via a Company web site (the ”Company Customer Center”), which is currently on the following URL: http://customercenter.MCI.com/.

 

2.            Administrative Site Management via a Company web site: Via the Company Customer Center, Enterprise Connection provides administrator accounts on a central web site.

 

3.            User Self Provisioning & Management a Company web site: Via the Company Customer Center, Enterprise Connection provides web access for users to set up their phones and administer features and calling treatments.

 

F.      Emergency Calling Services for Enterprise Connection Trunk and Line-based Service.  The Service will enable Customer to access an appropriate public safety answering point (“PSAP”) by dialing 911 only in locations where such 911 calling is available and only under the limited circumstances described below (“Emergency 911 Service”).  In particular, Customer understands that Emergency 911 Service is not accessible using a Mobile SIP phone (as explained further below and in the “Conditions of Providing Emergency 911 Service” and “Disclaimer of Certain Damages with Respect to Emergency 911 Service” Headings within the Terms and Conditions Section of the Guide).

 

G.     Managed Implementation or Managed Services of Trunk-based Service.  The Company will provide the implementation services for the Trunk-based Service pursuant to the terms and conditions set forth in Section V.K., “Schedule G-1.”   Alternately, Customer may elect to have the Company provide Managed Services for the Trunk-based Service as described in Section IV., “Rates and Charges”, Heading A., “Rates and Charges for Trunk-based Service” pursuant to the terms and conditions set forth in Section V.L, “Schedule G-2.”   Domestic Dedicated Internet ports are not eligible for Managed Services.

 

 

IV.                RATES AND CHARGES:

 

A.         Rates and Charges for Enterprise Connection Trunk-based Service.

 

Trunk-based Service charges are based on Customer’s router size and whether the router is managed by Customer or the Company.  The monthly router fee for the Service includes unlimited On-net calling2, use of a quality of service hardware device and a preset number of voice-mail boxes.

 

1.         Router Managed By Customer

 

Router Size

Router Series

Router Fee (per router per month)

On-net calling between

Service locations

Number of Voice-mail Boxes included at no cost per router

Per Additional Voice-mail Boxes

Installation
(one-time fee only per router)

Small

Cisco 1700

$180

Free

5

$9.50

$250

 

Medium

Cisco 2600

$305

Free

15

$9.50

$250

 

Large

Cisco 3600

$555

Free

25

$9.50

$250

 

Super

Cisco 7200

$1,055

Free

50

$9.50

$250

 

 

2.         Router Managed By The Company

 

Router Size

Router Series

Router Fee (per router per month)

On-net calling between

Service locations

Number of Voice-mail Boxes included at no cost per router

Per Additional Voice-mail Boxes

(per feature package per month)

Installation
(one-time fee only per router)

Small

Cisco 1700

$305

Free

10

$9.50

$250

Medium

Cisco 2600

$555

Free

25

$9.50

$250

Large

Cisco 3600

$1055

Free

50

$9.50

$250

Super

Cisco 7200

$2,055

Free

100

$9.50

$250

 

3.         Rates for Off-net Calls and/or Optional Features.  In addition to the fees set forth above, Customer agrees to the following rates and charges for Off-net Calls and/or optional features:

 

3.1       Outbound Off-net Local Calling:  Customer’s who purchase Enterprise Connection Trunk-based local calling services will be charged $500 per month per site per full T-1 or $25 per channel per month if less than full T-1 is purchased.

 

3.2       U.S. Enterprise Connection-to-U.S.  PSTN long distance calls shall be charged at the rate of $0.03 per minute.  (This rate applies to both interstate and intrastate U.S. calls).

 

3.3       U.S. Enterprise Connection-to-International PSTN calls shall be charged at the rates set forth in the Connection International Pricing Schedule.

 

3.4       The optional local service features as described in Section III  “Features and Other Options” Heading C., “Local Service Features: Enterprise Connection Trunk and Line-based Service” will be charged at the rates set forth in Section IV., “Rates and Charges”, Headings C. through G.

 

4.         Call Rounding.   For billing purposes, per-call charges as defined above are subject to the following call timing and rounding rules:  Calls are billed in increments of one (1) second.  If the computed charge includes a fraction of a cent, the fraction is rounded up to the nearest whole cent.

 

B.      Rates and Charges for Line-based Service.

 

Pricing for Line-based Service is based on the geographical market in which each Customer site is located and the Transport Service serving each site.  The monthly recurring fee for each Customer location includes the selected Transport Service(s)6, the applicable Service Equipment, and unlimited outbound U.S. long distance and local calls.

 

Customers subscribing to the Line-based Service will pay the rates and charges set forth below for each Customer location receiving the Service:

 

1.            Monthly Recurring Charges for Line-based Service with DSL Office Access

2.            Monthly Recurring Charges for Line-based Service with Dedicated Internet Access

 

3.      U.S. Enterprise Connection - to- International PSTN calls will be charged at the rates set forth in the Connection International Pricing Schedule.

 

4.      The optional local service features as described in Section III  “Features and Other Options” Heading C., “Local Service Features: Enterprise Connection Trunk and Line-based Service” will be charged at the rates set forth in Section IV., “Rates and Charges”, Headings C through G.

 

C.        Local Directory Assistance MSA Rates Per Call.

Local Directory Assistance is billed on a per-call basis.  Customers may obtain two listings per call.  If national capabilities are available, two different area codes are allowed.  If not, the listings received must be from the same local calling area.  Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing.  Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

Local Directory Assistance Calls are billed at the rates set forth below:

 

Albuquerque                                    $0.60                               Milwaukee                                       $0.75

Atlanta                                             $0.85                               Minneapolis                                     $0.50

Austin                                              $0.30                               New Hampshire                              $0.40

Baltimore                                         $0.40                               New Jersey                                     $0.35

Boca Raton                                     $0.25                               New York City                                 $0.45

Boston (Suburban)                         $0.34                               North Portland                                 $0.60

Boston (Urban)                               $0.34                               Oklahoma City and Tulsa               $0.25

Buffalo                                             $0.45                               Orlando (BellSouth)                        $0.25

California – GTE                             $0.35                               Orlando (Sprint)                              $0.45

California PACBELL                       $0.25                               Philadelphia and Pittsburgh            $0.57

Chicago                                           $0.75                               Phoenix and Tucson                       $0.59

Cincinnati                                        $0.44                               Portland, ME                                   $0.40

Cleveland and Toledo                     $0.30                               Portland, OR (GTE)                        $0.35

Dallas                                              $0.30                               Portland, OR                                   $0.50

Denver                                            $0.40                               Providence                                      $0.31

Detroit                                             $0.45                               Raleigh                                            $0.52

Fort Worth                                       $0.30                               Reno                                               $0.50

Grand Rapids                                  $0.45                               Rochester                                       $0.45

Hartford                                           $0.50                               Salt Lake City                                  $0.50

Houston                                           $0.30                               San Antonio                                     $0.30

Indianapolis                                     $0.40                               Seattle (GTE)                                  $0.25

Jackson, MS                                   $0.45                               Seattle (U.S. West)                         $0.60

Kansas City, KS                             $0.50 (first 5 free)           Springfield, MA                                $0.34

Kansas City, MO                             $0.48                               Springfield, MO                               $0.30

Knoxville                                       No charge                          St. Louis                                          $0.48

Lansing and Traverse City              $0.45                               Stamford                                         $0.50

Little Rock                                       $0.50                               Tampa                                             $0.40

Memphis                                         $0.45                               Virginia (Northern)                           $0.29

Miami and Ft. Lauderdale               $0.25                               Washington, DC                             $0.36

 

D.        Long Distance and/or National Directory Assistance Rate Per Call by State.  Call rating is based on where the call originates and what area code was used when 1-NPA-555-1212 was dialed.  If these two factors involve two different states, the interstate rate per call is $2.49. Intrastate rates are based on the same principle as Interstate. If the call originates in the same state as the area code dialed, the rate per call will be billed as an intrastate Directory Assistance call.  It is important that Customer dials an in-state area code with 1-NPA-555-1212 to receive the intrastate rate.  For an inquiry out-of-state, Customer may dial any valid area code.  Once a caller hears the automated greeting (or the operator), Customer will be billed for the call, even if Customer hangs up before asking for the listing.  Additionally, if the operator cannot find a listing or it is "unlisted/not available," Customer will be charged. If an incorrect listing was provided, Customer may call Customer Service to receive a credit for the call.

1.         All Interstate Directory Assistance calls are billed at a rate of $2.49

2.         Intrastate Directory Assistance calls are billed at the rates set forth below:

 

Alabama                                          $0.60                               Montana                                          $1.40

Alaska                                             $1.40                               Nebraska                                         $1.40

Arizona                                            $1.40                               Nevada                                            $1.40

Arkansas                                         $1.40                               New Hampshire                              $1.40

California                                         $1.40                               New Jersey                                     $1.40

Colorado                                         $0.60                               New Mexico                                     $1.40

Connecticut                                     $1.40                               New York                                         $1.40

Delaware                                         $1.40                               North Carolina                                 $1.40

Florida                                             $1.40                               North Dakota                                   $1.40

Georgia                                           $1.40                               Ohio                                                $1.40

Hawaii                                             $1.40                               Oklahoma                                       $0.64

Idaho                                               $1.40                               Oregon                                            $1.40

Illinois                                              $1.40                               Pennsylvania                                   $1.40

Indiana                                             $1.40                               Rhode Island                                   $1.40

Iowa                                                 $1.40                               South Carolina                                $1.40

Kansas                                            $1.40                               South Dakota                                  $1.40

Kentucky                                         $1.40                               Tennessee                                      $1.40

Louisiana                                         $1.40                               Texas                                              $1.40

Maine                                               $0.95                               Utah                                                 $1.40

Maryland                                          $1.40                               Vermont                                          $1.40

Massachusetts                               $1.40                               Virginia                                            $1.40

Michigan                                          $1.40                               Washington                                     $1.40