Part I: Rates and Charges

Part II: Service Description and Requirements

Part III: Terms and Conditions

Part IV: Service Level Agreement

Part V: Definitions

Part I: Rates and Charges.

1. Details. Customer will pay the MRC and NRC for Ethernet Switched E-LAN Services + (E-LAN EVC) as specified below and in the applicable Service Order. Customer will pay addition MRCs, which are fixed for the Service Commitment and NRCs for any optional features that may be applicable to the Ethernet Switched E-LAN service and subscribed to in this Contract.

2. Administrative Charges. Administrative charges will apply as set forth below. The charges shown herein are in United States dollars with the understanding that invoicing will be completed in the local currency for the invoice.

Administrative Charge	Charge Instance	NRC
Administrative Change	Per Change	$60
Cancellation Order	Per Connection	$800
Expedite	Per Connection	$1,000
Physical Change	Per Connection	$200
Reconfiguration	Per Connection	$200
Service Date Change	Per Connection	$60

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3. Billing Start Date. Customer will be liable for all Charges in respect of a Customer Site as of the Service Activation Date for that Customer Site, provided that no Charges will accrue until the Service Activation Date for at least two Customer Sites on E-LAN EVC connections under the same Customer Domain. Where the Service Activation Date has not been reached on a Customer Site on a Service Order by the sixtieth (60^th) day following the date that Customer placed the Service Order, if Customer has not provided Verizon with all information and assistance reasonably requested by Verizon to provision Ethernet Switched E-LAN services for that site, Charges may begin accruing for that site, at Verizons sole discretion.

Part II: Service Description and Requirements.

1. Service Description. Ethernet Switched E-LAN provides dedicated, multipoint connectivity which combined with Local Access and Ethernet User Network Interfaces (UNIs) delivers Ethernet Switched E-LAN services. Ethernet Switched E-LAN delivers symmetrical bandwidth for data sent in either direction at connection speeds of 1 Mbps through 10 Gbps over a dedicated Layer 2 VPN customer domain. Local Access is required for Ethernet Switched E-LAN services and is provided via a separate attachment. Ethernet Switched E-LAN services include E-LAN EVC which is the service that allows frames to move from a Customer Site through to the Verizon service edge. E-LAN EVC supports IEEE 802.1p and a quality of service (QoS) feature by supporting three standard classes of service (CoS) included as part of the MRC, Priority Data, Business Data, and Basic Data. With 802.1p, the P-bits in the Ethernet Switched E-LAN tagged frame are used to define the priority of a frame.

2. Optional Features.

2.1 RealTime Class of Service. Real-Time Class of Service (Real Time CoS) provides an additional class of service to the priority data, business data, and basic classes of service included as part of the E-LAN EVC. Real Time CoS is offered as an option for an additional charge.

2.2 Media Access Control Address Block. A block of one []thousand (1000) Media Access Control (MAC) addresses (a MAC Address Block) is included in the Customer Domain []. A Customer Domain is the collection of Bridging Instances, E-LAN EVCs and Pseudowires connecting Bridging Instances that are assigned to Customers network under a Verizon assigned Domain ID. []

2.3 Enhanced Traffic Replication. Enhanced traffic replication is offered on an individual case basis. Verizon may provide enhanced traffic replication, based on the speed and country for E-LAN EVC with traffic replication. This option has limited availability and will be provided at Verizons discretion.

2.4 Rejection of Orders. Verizon may reject an order for Ethernet Switched E-LAN services in the event of: (a) the inability or impracticality of providing Ethernet Switched E-LAN services in a particular geographic area in which Verizon does not have sufficient presence, capacity, corporate infrastructure or network technical infrastructure to effectively support Ethernet Switched E-LAN services; or (b) Verizon no longer commercially offers Ethernet Switched E-LAN services.

2.5 Administrative Change. The modification of an existing circuit, at request of the Customer, that involves changes to Customer name, Customer contact name, Customer phone number, verification of testing performed by parties other than Verizon, service rearrangements not involving a physical change.

2.6 Expedite An expedite, for the purposes of this Agreement, means a Service Order that is processed, at the request of Customer, with the objective of installing or changing the ordered Service in a time period shorter than Verizon's standard installation time period for that service, whether or not the installation or change is completed in that time period. An expedite charge will be assessed per location per circuit, per port, per order and/or per device depending on the Service as specified in the Charges section above. For Access services, Customer will be charged an additional Expedite charge for each required revision made to the Service Order prior to the completion of an installation or a change request that arises from Customers actions, including, but not limited to, more than one (1) site visit to Customers premises because Customer was not available at the time scheduled for installation or if Customer requests a change in the installation date, or any other Customer request such as changed speeds, prior to the completion of the installation. Service Orders requiring construction prior to the installation of service, either in Verizon lit buildings or non-Verizon lit buildings could result in extended delays even in instances where an Expedite charge applies. For international locations, Verizon will support expedite service only at locations where it is supported by the Local Access provide, and notwithstanding anything in this Service Attachment, Customer agrees to pay the charge specified by the Verizon legal entity on the Service Order reflecting such charge, which may vary depending on the Local Access providers terms and conditions

2.7 Service Date Change. Service Date Change for the purposes of this Agreement means the modification of a Service Order, at the request of Customer, to request a new order due date that is within thirty (30) days of the original due date. Charges will apply for each occurrence in addition to other applicable Administrative Nonrecurring Charges.

2.8 Physical Change. A physical change, for the purposes of this Agreement, means the modification of an existing circuit, at the request of Customer, requiring physical change or re-termination of the circuit.

2.9 Reconfiguration. Reconfiguration provides Customer with the ability to reconfigure connection speed, customer domain, and VLAN Tag on an E-LAN EVC. Local Access must have sufficient bandwidth and the correct specification provisioned to support the reconfiguration request. This charge is in addition to the Administrative Change charge and applies per bandwidth reconfiguration. For orders which require a change in Customers existing interface, physical access facility and/or provider of the physical access facility Customer will pay early termination charges specified below and will be handled as a new Local Access installation which will include the new NRC and MRC corresponding to the new Local Access circuit.

Part III: Service Terms and Conditions.

1. Resale Prohibited. Ethernet Switched E-LAN services is intended for the use of Customer and Customers customers and authorized end users (collectively, for the purposes of this Section, End Users). Customer may not resell Ethernet Switched E-LAN services to another person or entity without the express written consent of Verizon. Verizons relationship is solely with Customer. Customer will be solely responsible for interacting with End Users regarding any administration, processes, and/or issues arising from any use of Ethernet Switched E-LAN services by End Users.

2. Regulatory Considerations. Regulatory restrictions may require Customer to enter a Contract for the Service with the Verizon legal entity operating in the geographic area or legal jurisdiction of connectivity, including any cross-border connectivity.

3. India. The following applies to the provision of E-LAN EVC services in India.

3.1 Monitoring. Customer understands that the Government of India monitors telecommunications traffic terminating into and originating from India for national security reasons.

3.2 Encryption. In accordance with: a) Verizons operating license in India; and b) the statutory guidelines which govern the provision of the Service by Verizon in India, Customer is not allowed to employ more than the then current prescribed/approved level of encryption on any equipment which is directly or indirectly connected to Verizon Facilities in India. Customer agrees that it will not, and will ensure that any entity which it has responsibility for, operates under its control or at its instruction will not, employ more than the then current prescribed/approved level of encryption on any equipment which is directly or indirectly connected to Verizon Facilities in India unless the requirements of the sub-clause entitled Approvals are satisfied. Verizon will advise Customer of the then current prescribed/approved level of encryption on request.

3.3 Approvals. If Customer has specific requirements that require any encryption equipment to be connected directly or indirectly to Verizon Facilities beyond the then current prescribed/approved levels of encryption, Customer must seek prior evaluation by and obtain prior approval of the Indian Department of Telecommunications (DOT) or other Indian governmental authority or officer specially designated for the purpose and Customer is solely responsible for obtaining such approval. Upon receiving the required approvals Customer shall provide a copy of such approvals to Verizon prior to connecting the equipment employing the encryption to Verizon Facilities.

3.4 Indemnity. Customer hereby indemnifies and hold harmless Verizon, from and against any claims, suits, judgments, settlements, losses, damages, expenses (including reasonable attorneys fees and expenses), and costs (including allocable costs of in-house counsel) asserted against or incurred by Verizon arising out of a failure by Customer to comply with the restrictions described in this clause or as otherwise imposed by the licenses or statutory guidelines from time to time.

Part IV: Service Level Agreement.

1. The service level agreement (SLA) for Ethernet Switched E-LAN + may be found at the following URLs:

Ethernet Switched E-LAN + Service Level Agreement for U.S. Services

Ethernet Switched E-LAN + Service Level Agreement for non-U.S. Services

Part V: Definitions.

Terms and Definitions		Definition To Be Updated after additional review LW
Billing Account Number or BAN	The account number to which all the Ethernet Switched E-LAN charges are linked.
Class of Service (CoS)	Priority classes that enable the Ethernet Switched E-LAN Network to differentiate Ethernet frames and assign precedence based on the customer data networking settings.
Customer Premise Equipment (CPE)	Equipment located at Customers Site. CPE may be provided by Customer or Verizon.
Customer Service Centre	Verizon locations where Customer reports Service issues.
Eligible Hard Outage Minutes	Total number of E-LAN EVC Connection Hard Outage minutes less any outage minutes attributed to events excluded by this SLA.
E-LAN EVC Connection	An E-LAN EVC is the service which allows frames to move between two Customers locations over dedicated connection and over the Verizon Core Network using Local Access service at the Customer premise.
Core Network	The devices and transport making up the MPLS cloud supporting E-LAN EVC.
Hard Outage	A Hard Outage is (i) Total loss of E-LAN EVC Service where Customer cannot use the service and is prepared to release it for immediate testing or (ii) or degraded E-LAN Service to the extent that it is unusable by Customer and Customer is prepared to release its for immediate testing.
Ingress Reference Point	Point of frame origination in the Verizon Core Network
Local Access	On-Net or Off-Net local connection from the Service Edge/Provider Edge to the Customer Site.
MPLS	Multi-Protocol Label Switching. IETF standard RFC 2702.
MRC	Monthly Recurring Charge. MRC includes net Ethernet Switched E-LAN Service charge (if applicable), less any applicable discounts, and does not include local access charges.
Network Outage	A Network Outage is defined as an unscheduled period in which the Ethernet Switched E-LAN Service is interrupted and unavailable for use by Customer for 60 or more Unavailable Seconds (UAS). UAS is the American National Standards Institute standard (ANSI) T1.231.
NNI	Network to Network Interface (NNI) which provides an efficient interface between two data networks.
Off-Net	A location that is interconnected to Verizon using Local Access Circuits not wholly furnished via facilities owned or operated by Verizon or a Verizon Affiliate but ordered by Verizon or a Verizon Affiliate from a third party carrier. Off-Net is offered at two levels of performance: Premium and Standard.
On-Net	A location that is interconnected to Verizon using Local Access circuits wholly furnished via facilities owned or operated by Verizon or a Verizon Affiliate.
Port	An entrance to and/or exit from a network.
Provider Edge or PE	The edge of the Verizon Core Network which may also be identified as the Service Edge. Defined as the point in the Verizon POP where Customers E-LAN EVC connects and excluding the Local Access, Network Interface Device and the CPE/router.
Pseudo wire Connection	Verizon uses Pseudo wire technology to establish a virtual tunnel that connects two Bridging Instances in the same Customer Domain.
Service Restoration Priorities	Process by which Service disruptions are ranked by the Customer Service Center. Service disruptions are classified as Priority 1 or Priority 2

Service Issue	A degradation of service where Customer is able to use the Ethernet Switched E-LAN Service but is not prepared to release the service for immediate testing.
Trouble Ticket	A Trouble Ticket is defined as the official method used by Customer to advise Verizon of a perceived problem with the Ethernet Switched E-LAN Service or a Service Level Standard.