A charge applies when a Verizon representative visits the Customer Site or works remotely, at Customer¬ís request, to investigate an issue with the Services, and the Verizon representative determines the Services are functioning properly or is prevented from resolving the issue due to Customer¬ís failure to provide access or reasonable assistance. Examples include (without limitation) situations where the fault:  (a) is with Customer/third party -maintained equipment or network; (b) has already been resolved; (c) resulted from an interruption to the power supply to the Service Equipment at the Customer Site that was not approved by Verizon; or (d) was caused by an act or omission of Customer in breach of the Agreement. The following charges apply for each Verizon response, based on time of the visit:


Time of Day


Normal Working Hours


After Hours