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Program Management Office

The Customer Care Help Desk is the primary point-of-contact to support all EIS customer service requirements. This office is staffed to support all service and technical issues and can assist with questions about any of the following areas:

Program Compliance Office 
Tom Colatosti, Program Manager 
703-694-4976 
[email protected]

Sam Glier, Deputy Program Manager
703-694-4704
[email protected]

Jon van den Berg, Billing and Transition Manager 
703-694-5150 
[email protected]

Karen Johnson, Customer Service and Training Manager
703-694-4562
[email protected]

Contract Management 
Sherelle Watkins, Senior Contract Manager 
301-288-9588 
[email protected]

Customer Program Management 
Matthew Nalesnik, Director Service Delivery 
919-378-3865 
[email protected]

Carole Byers, Director Service Delivery 
703-694-4524 
[email protected]

Network & Technology Management 
Lamont Copeland, Managing Director, Solutions Architect
703-694-4238
[email protected]

Public Sector Sales 
David Rouse, Director - Defense & National Security
571-266-2410 
[email protected]

Michael Adams, Executive Director - Civilian Agencies
301-288-9446 
[email protected]

Security & Operations 
Laura Rawlings, Chief Security Officer 
571-926-6201 
[email protected]

Kevin Wilson, Associate Director - Network Assurance 
919-377-3895 
[email protected]

Conferencing Customer Relations
1-800-475-0600

Contact us:

Speak with customer service:
1-888-624-7821

General questions:
[email protected]