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Program Management Office
The Customer Care Help Desk is the primary point-of-contact to support all EIS customer service requirements. This office is staffed to support all service and technical issues and can assist with questions about any of the following areas:
Program Compliance Office
Tom Colatosti, Program Manager
703-694-4976
[email protected]
Sam Glier, Deputy Program Manager
703-694-4704
[email protected]
Jon van den Berg, Billing and Transition Manager
703-694-5150
[email protected]
Karen Johnson, Customer Service and Training Manager
703-694-4562
[email protected]
Contract Management
Sherelle Watkins, Senior Contract Manager
301-288-9588
[email protected]
Customer Program Management
Matthew Nalesnik, Director Service Delivery
919-378-3865
[email protected]
Carole Byers, Director Service Delivery
703-694-4524
[email protected]
Network & Technology Management
Lamont Copeland, Managing Director, Solutions Architect
703-694-4238
[email protected]
Public Sector Sales
David Rouse, Director - Defense & National Security
571-266-2410
[email protected]
Michael Adams, Executive Director - Civilian Agencies
301-288-9446
[email protected]
Security & Operations
Laura Rawlings, Chief Security Officer
571-926-6201
[email protected]
Kevin Wilson, Associate Director - Network Assurance
919-377-3895
[email protected]
Conferencing Customer Relations
1-800-475-0600