Capabilities
Easy to Use, Yet Secure
Service@once is a Windows/e-based system utilizing buttons, tabs and pull-down menus to help the user achieve quick proficiency in navigating through the system. There is also an integrated, online, help system. Protection of your data is of vital importance, and strict security safeguards have been included to help achieve this protection. Levels of user access govern what data may be viewed and which functions may be performed.
Order, manage, and fully provision:
- Analog and ISDN (Custom or National) Centrex services for both Lucent 5ESS and Nortel DMS100
- Group features
- Analog to ISDN conversion
- Change configuration and move existing lines
Order and inventory:
- Data Services - T1, ATM, Frame Relay, TLS, SONET, and other contract services
- Customer Premises Equipment (CPE) - Telephone sets, routers, bridges
Trouble reporting:
- Voice services
- Data services
- CPE
Access to Real-Time Management Information
Through the use of standard reports and query/find screens, Service@once provides telecom managers real-time access to management data critical for budgeting, network planning, trend analysis and day-to-day service management.
Available records include:
- Service orders
- Maintenance and repair
- Line/circuit configuration
- CPE
- Facilities inventory
WITS 3 resources
- WITS 3 Customer Service Center
- 1-800-381-3444
- Service@once Portal
- Access Pricing Tool