Verizon Q&A with Maggie Hallbach
Digital Transformation
for a New AgeMaggie Hallbach, Senior Vice President of Business Development and Strategic Sales, Verizon, discusses the changing nature of communications and how new technologies fuel remote work and better constituent services. She answers questions like:
- What’s driving digital services?
- Agencies adopted many new technologies during the pandemic. Which are making the biggest impact?
- How do agencies balance the need for a streamlined customer experience with security needs?
State of California contracts
Verizon has multiple contracts with the CDT.
We offer these services:
Verizon Intelligent Call Back capabilities powered by Mindful now available on CALNET
Verizon partners with Mindful to offer these callback options to alleviate customers waiting on hold, free up infrastructure, and increase customer satisfaction.
Webinars On Demand
Stay connected in a digital workforce.
Verizon-managed Microsoft Teams® services demo
See our virtual demo of the Verizon-managed Microsoft Teams services platform we have available on CALNET. You will:
- View a summary of the key calling features and administrative capabilities available on Verizon-managed Microsoft Teams services on the CALNET contract
- See the seamless end user experience across different devices – desk phone, softphone & mobile application
- Review the reporting and analytics available on our platform, including proactive alerts and monitoring, troubleshooting and diagnosis to help ensure service quality, end user experience, and drive adoption
Top reasons to enable CA government with cloud-based collaboration services
Hear our experts discuss how Verizon’s unified communication solution on MS Teams can empower government agencies to digitally transform employee and citizen experiences. Key emerging trends examined include:
- Employees want to stay remote where possible; there is a growing need to enable a hybrid workforce
- State government agencies have accelerated investments in technology modernization and digital government services
- Continued investments and adoption growth in cloud-based capabilities, specifically Microsoft 365 and MS Teams
Wireline resources
Top ten reasons to choose Verizon solutions on CALNET NextGen
Verizon is already a trusted partner to thousands of California public sector organizations, from emergency management agencies to educational institutions.
Now the latest CALNET NetGen contracts offer a full array of innovative Verizon offerings that can help transform your organization and serve your community and constituents better.
Solutions
Verizon-managed Microsoft Teams®
Give your workforce access to the collaboration services they need to work together and get the job done from virtually anywhere their work takes them.
VoIP
Harness the power of Verizon‘s VoIP network to give your business cost-effective, flexible communications.
Digital Customer Experience
Using artificial intelligence and natural language processing, we help you understand what your customers are saying.
Virtual Contact Center
Our global cloud contact center solution enables customers to contact you when and how they want — by phone, email, chat or even text.
Wireless resources
Top 10 reasons to migrate to CALNET NextGen
Verizon is proud to be a supplier under the CALNET contract, which provides easy access to our wireless telecommunications services. You can rely on CALNET for a faster procurement process, competitively sourced contracts, and outstanding prices.
Tech Guide: Center for Digital Governance/ eRepublic
Verizon and e.Republic provide their insight into key things to consider when standing up work from home strategies during challenging times. Verizon has the capability to empower agency workers with connectivity, wireless devices and services under the CALNET NextGen contract.
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