[Accessibility Resource Center](https://www.verizon.com/about/accessibility/overview/) [Skip to main content](https://www.verizon.com#gnav20-header-end)
[](https://www.verizon.com "Verizon")
[](https://www.verizon.com "Verizon")
Close
end of navigation menu
[](https://www.verizon.com)
# CALNET
__Welcome to the CALNET Web Portal__, your resource to all information related to Verizon’s products and services offered through the CALNET contracts.
From this site you can view our Product Catalog of Services and Pricing, access your Verizon CALNET Services to view invoices, open trouble tickets, review your inventory and much more 24 hours a day, seven days a week.
__View details about Verizon's CALNET contract below:__
[](https://www.verizon.com)
## Portal sign in:
[Sign in](#) [Register](#)
#### Quick Tasks
#### Repair
[Create a repair ticket](#)
[Check status of ticket](#)
#### Billing and Invoicing Application
[Create a billing inquiry](#)
[Check inquiry status](#)
[Disconnect a service](#)
Non-U.S. and Wireless invoice inquiry statuses are not currently supported.
- [CALNET 5](https://www.verizon.com#calnet-5)
- [CALNET NextGen Contracts](https://www.verizon.com#calnet-nextgen-contracts-)
- [Key Information](https://www.verizon.com#key-information)
[](https://www.verizon.com)
## CALNET 5
__C5-WMS-25-1075__
__C5-DTS-25-1076__
### Contract details
[](https://www.verizon.com)
#### Agreement C5-WMS-25-1075
[California Department of Technology](https://cdt.ca.gov/services/calnet/)
__Executed Categories 505__
[View signed contract](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-5/contract-details/wms-signed-contract.pdf)
[View General Provisions – Telecommunications](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-5/contract-details/c5-gps-telecommunications.pdf)
#### Agreement C5-DTS-25-1076
[California Department of Technology](https://cdt.ca.gov/services/calnet/)
__Executed Categories 510, 511, 515__
[View signed contract](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-5/contract-details/dts-signed-contract.pdf)
[View General Provisions – Telecommunications](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-5/contract-details/c5-gps-telecommunications.pdf)
### Service Level Agreements
[](https://www.verizon.com)
Coming soon
### Product Catalog
[](https://www.verizon.com)
Coming soon
[](https://www.verizon.com)
## CALNET NextGen Contracts
__C4-LEG-13-02-TS-08__
__C4-DNCS-19-001-28__
### Contract details
[](https://www.verizon.com)
#### Agreement C4-LEG-13-02-TS-08
[California Department of Technology](https://cdt.ca.gov/services/calnet/)
__Executed Categories 15-17 Agreement C4-LEG-13-02-TS-08__
[View signed contract](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/std-213-calnet-agreement-c4-leg-13-02-ts-08.pdf)
[View General Provisions – Telecommunications](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/general-provisions-telecommunications-09242012-final.pdf)
[Appendix B Special Terms & Conditions](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet-next-gen-appendix-b-special-tcs.pdf)
[Amendment 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet-ng-legacy-amendment1.pdf)
[Amendment 2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet-ng-legacy-amendment2.pdf)
[Amendment 3](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet-nextgen-legacy-amendment-3.pdf)
[Amendment 4](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-leg-amendment-4.pdf)
[Amendment 5](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-leg-amendment-5.pdf)
[Amendment 6](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-leg-amendment-6.pdf)
[Amendment 7](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-leg-amendment-7.pdf)
[Amendment 8](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-leg-amendment-8.pdf)
#### Agreement C4-DNCS-19-001-28
[California Department of Technology](https://cdt.ca.gov/services/calnet/)
__Executed Categories 20, 21, 23, 24, 25, 27, 28, 29, 30 Agreement C4-DNCS-19-001-28__
[View signed contract](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-std-agreement.pdf)
[View General Provisions - Telecommunications](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet4-dncs-general-provisions.pdf)
[Amendment 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-1.pdf)
[Amendment 2](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-2.pdf)
[Amendment 3](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/calnet4-dncs-amendment3.pdf)
[Amendment 4](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-4.pdf)
[Amendment 5](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-5.pdf)
[Amendment 6](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-6.pdf)
[Amendment 7](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-7.pdf)
[Amendment 8](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-8.pdf)
[Amendment 9](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-9.pdf)
[Amendment 10](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-10.pdf)
[Amendment 11](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-11.pdf)
[Amendment 12](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-12.pdf)
[Amendment 13](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-13.pdf)
[Amendment 14](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-14.pdf)
[Amendment 15](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-15.pdf)
[Amendment 16](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-16.pdf)
[Amendment 17](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-17.pdf)
[Amendment 18](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-18.pdf)
[Amendment 19](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-19.pdf)
[Amendment 20](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/contract-details/verizon-c4-dncs-amendment-20.pdf)
### Service Level Agreements
[](https://www.verizon.com)
[Category 15 - Dedicated Transport SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-15-a.pdf)
[Category 16 - Long Distance Calling SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-16-a.pdf)
[Category 17 - Toll Free Voice Calling SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-17-a.pdf)
[Category 20 - MPLS Data Network SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-20.pdf)
[Category 21 - Standalone VoIP SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-21.pdf)
[Category 23 - Metropolitan Area Network Ethernet SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-23.pdf)
[Category 24 - Flat Rate Internet Service SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-24.pdf)
[Category 25 - Sustained Bandwidth Internet Service SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-25.pdf)
[Category 27 - Standard Contact Center Services SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreement-category-27-standard-contact-center-services.pdf)
[Category 29 - Converged VoIP SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-29.pdf)
[Category 30 - Broadband with Internet Service SLAs](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/sla/service-level-agreements-category-30.pdf)
### Product Catalog
[](https://www.verizon.com)
[Category 15 - Dedicated Transport](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/catalog-b-category-15-legacy-a.pdf)
Land based transport services to include one or more of the following: DS1, DS3, ISDN PRI.
[Category 16 - Long Distance Calling](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/catalog-b-category-16-legacy-v2-a.pdf)
Domestic and international calling with Audio/IP Audio Conferencing services.
[Category 17 - Toll Free Voice Calling](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/catalog-b-category-17-legacy-a.pdf)
Domestic and international Toll Free/IP Toll Free Voice Calling including enhanced Toll Free/IP Toll Free Routing services.
[Category 20 - MPLS Data Network](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-20-mpls.pdf)
Verizon Network-based MPLS Data Services.
[Category 21 - Standalone VoIP](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-21-voip.pdf)
Verizon is providing a Hosted VoIP solution in Standalone configurations that include the Local Area Network (LAN) and Private Internet Protocol (IP) Wide Area Network (WAN). This service includes a full feature set of Unified Communications experience options for VoIP, for remote users.
[Category 23 - Metropolitan Area Network Ethernet](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-23-metro-ethernet.pdf)
Verizon Network-based Ethernet Service.
[Category 24 - Flat Rate Internet Service](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-24-flat-rate-internet.pdf)
Flat Rate Internet is a Dedicated Internet access service that provides high-speed Internet access through communications facilities managed by Verizon. This service assembly includes dedicated Internet port, transport from the customer site to the nearest Verizon Point-of-Presence with the options to have a Verizon owned/managed router.
[Category 25 - Sustained Bandwidth Internet Service](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-25-sustained-bandwidth-internet.pdf)
Sustained Bandwidth Internet Service is a Dedicated Internet access service that provides high-speed Internet access through communications facilities managed by Verizon. This service assembly includes dedicated Internet port, transport from the customer site to the nearest Verizon Point-of-Presence with the options to have a Verizon owned/managed router.
[Category 27 - Standard Contact Center Services](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-27-standard-contact-center.pdf)
Contact Center Services include Verizon Hosted Interactive Voice Response (IVR) and Automatic Call Distributor (ACD) services. Verizon’s Hosted Contact Center Solutions portfolio provides the most enhanced comprehensive, managed, network-routing solution that intelligently routes multimedia transactions and web push collaboration for contact centers. Hosted Intelligent Contact Routing gives customers with multiple contact centers the power to operate as one virtual enterprise or independently to meet business needs.
[Category 28 - Custom Contact Center Services](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-28-custom-contact-center.pdf)
Customized Contact Center Consulting Services provide Verizon consulting services specific to Contact Center projects. These customized Contact Center Consulting Services include planning, execution, implementation, specialized training, and process improvement. These services provide important elements for customizing the Contact Center solution by tailoring to a client's unique environment which is critical with any comprehensive Contact Center solution.
[Category 29 - Converged VoIP](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/verizon-catalog-b-dncs-category-29-conv-voip.pdf)
Verizon provides a Hosted VoIP solution with the same benefits of Category 21, leveraging the converged private MPLS network connection in Category 20. This service also includes a full feature set of Unified Communications experience options for VoIP, for remote users. Verizon also offers MS Teams supported VoIP direct connect service along with other VoIP and Conferencing solutions.
[Category 30 - Broadband with Internet Service](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/calnet-ng/product-catalog/catalog-b-category-30-dncs-broadband.pdf)
Verizon Network-based Bandwidth Internet Service.
[](https://www.verizon.com)
## Key Information
### Billing
[](https://www.verizon.com)
For all Verizon CALNET billing questions, please contact our Service Desk at: 1-833-4CALNET (1-833-422-5638) or email us at:
[__CALNET-Billing@verizon.com__](mailto:CALNET-Billing@verizon.com)
### Trouble Ticket Reporting Tool
[](https://www.verizon.com)
[__Create a repair ticket__](#)
### Customer Escalation Process
[](https://www.verizon.com)
For Verizon CALNET Government Customers ONLY. Support contacts below do not have access to support information or tools relating to FiOS, Wireless, DSL, Internet, or any other consumer, residential, or non-government business entity products and services.
CALNET Government Customers requiring ticket escalation should use the contact and ticket definition information below. This process is available 24x7x365 for CALNET customers and services.
#### __Government Managed Network Service Center Escalation Contacts__
__Escalation Level__
__Contact__
__Title__
__1st Level__
Shift Leader
800-293-5844, Option 1
Request to speak to 1st
Level Escalation
__2nd Level__
Supervisor
800-293-5844, Option 1
Request to speak to 2nd Level Escalation
__3rd Level__
Duty Manager
800-293-5844, Option 1
Request to speak to 3rd Level Escalation
The escalation path above should be used for the following services:
CALNET NextGen
- 20.2.9.3.a MPLS Port, Access and Layer 3 Routing Device Bundled Services
- 23.2.1.6.a MAE Services and Features
- 24.2.5.2.a Internet Flat Rate with Managed Router
#### __Government Un-Managed & Other Network Repair Escalation Contacts__
__Escalation Level__
__Contact__
__Title__
__1st Level__
Shift Leader
877-331-4276
Lead Specialist Engineer
__2nd Level__
Incident Mgmt Service Desk
888-212-0139
Supervisor
__3rd Level__
Incident Mgmt Service Desk
888-212-0139
Duty Manager
The escalation path above should be used for the following services:
CALNET NextGen
- 15.2.5.3 ISDN PRI
- 15.2.3.3, 15.2.4.3 InterLATA/Interstate: Carrier DS1, DS3
- 20.2.9.1.a MPLS Port
- 20.2.9.2.a MPLS Port and Access
- 24.2.5.1.b Internet Flat Rate Service
- 25.2.5.1.b Internet Sustained Bandwidth
- 30.2 Broadband with Internet
#### Voice over IP (VoIP) Repair Center Escalation Contacts
__Escalation Level__
__Contact__
__Title__
__1st Level__
Shift Leader
800-287-6235, Option 3
Specialist Engineer
__2nd Level__
Supervisor
877-331-4276
Request to speak to 2nd Level Escalation
__3rd Level__
Duty Manager
877-331-4276
Request to speak to 3rd Level Escalation
The escalation path above should be used for the following services:
CALNET NextGen
- Service Category 20 - Standalone VoIP
- Service Category 29 - Converged VoIP
#### Audio/Video Conferencing
__Escalation Level__
__Contact__
__Title__
__1st Level__
Escalate Open Ticket
888-212-0139
Specialist Engineer
__2nd Level__
Request 2nd Level Escalation
800-475-5000
Supervisor
__3rd Level__
Customer Relations
800-475-0600
Manager
The escalation path above should be used for the following services:
CALNET NextGen
- 16.2.5 Audio Conferencing services
#### Long Distance Calling
__Escalation Level__
__Contact__
__Title__
__1st Level__
Escalate Open Ticket
888-212-0139
Shift Lead
__2nd Level__
Request Manager Escalation
800-444-1111
Supervisor
__3rd Level__
Incident Mgmt. Service Desk
888-212-0139
Duty Manager
The escalation path above should be used for the following services:
CALNET NextGen
- 16.2 Long distance calling, Operator services
#### Toll-free Services
__Escalation Level__
__Contact__
__Title__
__1st Level__
Escalate Open Ticket
888-212-0139
Shift Lead
__2nd Level__
Request Manager Escalation
800-444-1111
Supervisor
__3rd Level__
Incident Mgmt. Service Desk
888-212-0139
Duty Manager
The escalation path above should be used for the following services:
CALNET NextGen
- 17.2.3.4 Toll-free network access transport
- 17.2.4 Toll-free domestic
- 17.2.5.1 International toll-free
#### Virtual Contact Center (VCC)
__Escalation Level__
__Contact__
__Title__
__1st Level__
Technical Support
855-450-9898, Option 1
Lead
__2nd Level__
Customer Service
855-450-9898, Option 2
Supervisor
__3rd Level__
Technical Success Team
855-450-9898, Option 2
Technical Success Mgr.
(CALNET/"CAL3")
__4th Level__
Rochelle Mckenzie
703-694-4542
[rochelle.mckenzie@verizon.com](mailto:rochelle.mckenzie@verizon.com)
Verizon Product Marketing
First and Second level of escalation will use the Toll Free number listed above and ask for the Technical Support Manager or Director, if appropriate.
This escalation path should be used for the following services:
CALNET NextGen
- 27.2.2.a Contact Center General Features
#### Advanced Routing Support (ARS) Escalation Contacts
__Escalation Level__
__Contact__
__Title__
__1st Level__
Tech assigned to the ticket
800-319-9928
Lead Engineer
__2nd Level__
Supervisor
800-319-9928
Request to speak to 2nd level escalation
__3rd Level__
Duty Manager
800-319-9928
Request to speak to 3rd level escalation
This escalation path should be used for the following services:
CALNET NextGen
- 27.2.4.5.a IVR Services and Features
#### Managed Security Services
__Escalation Level__
__Contact__
__Title__
__1st Level__
Tech assigned to the ticket
866-444-6762, Option 2
Lead Engineer
__2nd Level__
Duty Manager
866-444-6762, Option 2
Request to speak to 2nd level escalation
__3rd Level__
Duty Manager
800-293-5844, Option 1
Request to speak to 3rd level escalation
This escalation path should be used for the following services:
CALNET NextGen
- 24.2.7 Internet Services
- 24.4.4 DDoS Detection and Mitigation
- 25.4.3.2 DDoS Detection and Mitigation
#### State Agency Service Management Escalation Contacts
__Escalation Level__
__Contact__
__Title__
__1st Level__
Tech Program Mgmt.
833-4CALNET, ext. 5
Tech Program Manager
__2nd Level__
Ronald Hart 650-206-4518
[ronald.r.hart@verizon.com](mailto:ronald.r.hart@verizon.com)
Service Ops Manager
__3rd Level__
Shon Day 916-365-6588
[shon.day@verizon.com](mailto:shon.day@verizon.com)
Associate Director
__4th Level__
Devin Bautista
916-779-5686
[devin.bautista@verizon.com](mailto:devin.bautista@verizon.com)
Contract Program Manager
Any escalation requiring account team level assistance should use the escalation levels mentioned above.
#### Non-State Agency Service Management Escalation Contacts
__Escalation Level__
__Contact__
__Title__
__1st Level__
Incident Mgmt. Service Desk
888-212-0139
Duty Manager
__2nd Level__
Assigned Account Manager
Sr. Client Executive
__3rd Level__
Shon Day 916-365-6588
[shon.day@verizon.com](mailto:shon.day@verizon.com)
Associate Director
__4th Level__
Michael Winecoff
919-612-9090
[michael.winecoff@verizonwireless.com](mailto:michael.winecoff@verizonwireless.com)
Director
Any escalation requiring account team level assistance should use the escalation levels mentioned above.
### Taxes and Fees
[](https://www.verizon.com)
#### Service Taxes, Fees, Surcharges and Surcredits Reports
| __Year/Quarter__ | | | | |
|------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------|---------------------------------------------------------------------------------------------------------------------------------------------------------|------------------------------------------------------------------------------------------------------------------------------------------------------------|
| 2026 | [January 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-jan-2026-tax-report.pdf) | [April 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-apr-2026-tax-report.pdf) | | |
| 2025 | [January 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-jan-2025-tax-report.pdf) | [April 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-apr-2025-tax-report.pdf) | [July 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-jul-2025-tax-report.pdf) | [October 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-oct-2025-tax-report.pdf) |
| 2024 | [January 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-jan-2024-tax-report.pdf) | [April 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-apr-2024-tax-report.pdf) | [July 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-jul-2024-tax-report.pdf) | [October 1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/ca-wireline/key-info/taxes-fees/calnet-oct-2024-tax-report.pdf) |
### Customer/End-User Training
[](https://www.verizon.com)
Go to the [Training site.](#)
### Frequently Asked Questions
[](https://www.verizon.com)
Please check the FAQs on the CDT web site: [https://cdt.ca.gov/services/calnet-faq/](https://cdt.ca.gov/services/calnet-faq/)
### Announcements
[](https://www.verizon.com)
[__Stay up-to-date with all the latest CALNET news__](https://cdt.ca.gov/services/bb-calnet/)
### User Instructions
[](https://www.verizon.com)
[Go to California Department of Technology website](https://cdt.ca.gov/services/calnet-services/calnet-ordering/)
### Contact Us
[](https://www.verizon.com)
#### __Support__
Connect with a Verizon support representative for Repair Tickets, Billing Inquiries, and Online Account Access:
__1-833-4CALNET 833.422.5638__
#### __Request Consultation__
Connect with a sales representative about our CALNET products:
[__Contact us__](https://www.verizon.com#modal)
[](https://cdt.ca.gov/)
[](https://cdt.ca.gov/services/calnet/)
#### You are leaving the Verizon CALNET site.
[Continue](#) [Stay here](#)
## You are leaving the Verizon CALNET site.
[Continue](https://www.verizon.com/business/solutions/public-sector/state-local-government/forms/calnet-contact-form/)[Stay here](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/california/ca-wireline-contract/)
169