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[Public Sector](#)[Public Sector](https://www.verizon.com) Public Sector - [Overview](https://www.verizon.com/business/solutions/public-sector/) - [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf) - [Security](https://www.verizon.com/business/products/security/) - [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/) - [Education](https://www.verizon.com/business/solutions/public-sector/education/) - [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/) - [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/) - [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/) - [Business Needs](#)[Business Needs](https://www.verizon.com) Business Needs - [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com) Modernize IT infrastructure - [Overview](https://www.verizon.com/business/solutions/it-infrastructure/) - [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/) - [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/) - [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/) - [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/) - [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/) - [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/) - [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com) Advance business intelligence - [Overview](https://www.verizon.com/business/solutions/business-intelligence/) - [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/) - [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/) - [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/) - [Navigate new working models](#)[Navigate new working models](https://www.verizon.com) Navigate new working models - [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/) - [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/) - [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/) - [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/) - [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/) - [Boost productivity](#)[Boost productivity](https://www.verizon.com) Boost productivity - [Overview](https://www.verizon.com/business/solutions/boost-productivity/) - [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/) - [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/) - [Enable agility with 5G automation](https://www.verizon.com/business/solutions/boost-productivity/agility-via-5g-automation/) - [Improve customer experience](#)[Improve customer experience](https://www.verizon.com) Improve customer experience - [Overview](https://www.verizon.com/business/solutions/customer-experience/) - [Exceptional customer experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-retail/) - [Outstanding venue experiences](https://www.verizon.com/business/solutions/customer-experience/5g-connected-venues/) - [Build customer trust by protecting data](https://www.verizon.com/business/solutions/customer-experience/build-customer-trust/) - [Accelerate business growth](#)[Accelerate business growth](https://www.verizon.com) Accelerate business growth - [Overview](https://www.verizon.com/business/solutions/accelerate-growth/) - [Grow with immersive experiences](https://www.verizon.com/business/solutions/accelerate-growth/immersive-experiences/) - [Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/) - [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/) - [Secure your business](#)[Secure your business](https://www.verizon.com) Secure your business - [Overview](https://www.verizon.com/business/solutions/secure-your-business/) - [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/) - [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/) - [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/) - [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/) - [What's new](#)[What's new](https://www.verizon.com) What's new - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/) - [Go to all solutions](https://www.verizon.com/business/solutions/) Insights Insights [Insights](https://www.verizon.com) Insights - [Why Verizon](#)[Why Verizon](https://www.verizon.com) Why Verizon - [Why choose us](https://www.verizon.com/business/why-verizon/) - [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/) - [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/) - [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/) - [Events and webinars](#)[Events and webinars](https://www.verizon.com) Events and webinars - [Enterprise](https://www.verizon.com/business/resources/events/enterprise/) - [Small Business](https://www.verizon.com/business/resources/events/small-business/) - [Public Sector](https://www.verizon.com/business/resources/events/public-sector/) - [All events and webinars](https://www.verizon.com/business/resources/events/) - [Popular topics](#)[Popular topics](https://www.verizon.com) Popular topics - [Distance learning](https://www.verizon.com/business/resources/distance-learning/) - [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/) - [Healthcare](https://www.verizon.com/business/resources/healthcare/) - [Improving CX](https://www.verizon.com/business/resources/improving-cx/) - [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/) - [New workplace](https://www.verizon.com/business/resources/new-workplace/) - [Public safety](https://www.verizon.com/business/resources/public-safety/) - [Security strategies](https://www.verizon.com/business/resources/security-strategy/) - [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/) - [Featured resources](#)[Featured resources](https://www.verizon.com) Featured resources - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/) - [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/) - [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/) - [Customer success stories](#)[Customer success stories](https://www.verizon.com) Customer success stories - [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/) - [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/) - [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/) - [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/) - [All stories](https://www.verizon.com/business/resources/customer-success-stories/) - [All insights](https://www.verizon.com/business/resources/) [Log In](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/shop/nextgendigital/sales/configurator/cart) [](https://www.verizon.com/business/ "Verizon Business") [Log In](https://mblogin.verizonwireless.com/account/business/signin) Close [](https://www.verizon.com/business/shop/nextgendigital/sales/configurator/cart) Close [Business](https://www.verizon.com/business/) [Personal](https://www.verizon.com/) Mobile Mobile [Mobile](https://www.verizon.com) - [Mobile plans](#) [Mobile plans](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all plans](https://www.verizon.com/business/products/mobile/plans/) - [My Biz Plan](https://www.verizon.com/business/products/mobile/plans/my-biz/) - [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/) - [Device protection](https://www.verizon.com/business/products/mobile/plans/device-protection/) - [International services](https://www.verizon.com/business/products/plans/international/) - [TravelPass](https://www.verizon.com/business/products/plans/international/travel/#plan-options) - [Go to all mobile](https://www.verizon.com/business/products/mobile/) - [Phones](#) [Phones](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all phones & devices](https://www.verizon.com/business/shop/products/devices/all-devices) - [Smartphones](https://www.verizon.com/business/shop/products/devices/smartphones) - [Bring your own device](https://www.verizon.com/business/shop/products/devices/smartphones/byod) - [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/) - [Certified pre-owned devices](https://www.verizon.com/business/shop/products/devices/certified-pre-owned) - [Basic phones](https://www.verizon.com/business/shop/products/devices/basic-phones) - [Desk and conference phones](https://www.verizon.com/business/shop/products/devices/deskphones) - [Trade in your device](https://www.verizon.com/business/products/mobile/trade-in/) - [Connected devices](#) [Connected devices](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all devices](https://www.verizon.com/business/shop/products/devices/all-devices) - [Tablets](https://www.verizon.com/business/shop/products/devices/tablets) - [Laptops](https://www.verizon.com/business/products/mobile/laptops/) - [Mobile hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots) - [5G devices](https://www.verizon.com/business/shop/products/devices/5g) - [Smartwatches](https://www.verizon.com/business/shop/products/devices/smart-watches) - [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/) - [Deals](#) [Deals](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all deals](https://www.verizon.com/business/products/mobile/deals/) - [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/) - [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/) - [Brands](#) [Brands](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Apple](https://www.verizon.com/business/products/mobile/apple/) - [Samsung](https://www.verizon.com/business/products/mobile/samsung/) - [Google](https://www.verizon.com/business/products/mobile/google/) Internet Internet [Internet](https://www.verizon.com) - [Business Internet](#) [Business Internet](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all Business Internet](https://www.verizon.com/business/products/internet/) - [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet) - [Fios Business Internet](https://www.verizon.com/business/products/internet/fios/) - [5G Business Internet](https://www.verizon.com/business/products/internet/5g/) - [LTE Business Internet](https://www.verizon.com/business/products/internet/lte/) - [Backup and Flexible Use Internet](https://www.verizon.com/business/products/internet/backup-failover/) - [More](#) [More](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Internet Dedicated](https://www.verizon.com/business/products/internet/internet-dedicated/) - [Business Broadband](https://www.verizon.com/business/products/internet/business-broadband/) - [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/) - [TechTeam support](https://www.verizon.com/business/products/internet/techteam/) - [Internet usage calculator](https://www.verizon.com/business/products/networks/connectivity/lte-business-internet/lte-internet-usage-calculator/) - [Equipment and devices](#) [Equipment and devices](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Jetpacks and hotspots](https://www.verizon.com/business/shop/products/devices/mobile-hotspots) - [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/) - [TV](#) [TV](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Fios TV](https://www.verizon.com/business/products/business-tv/) - [Deals](#) [Deals](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) - [Shop all deals](https://www.verizon.com/business/products/internet/deals/) - [Internet and mobile bundle](https://www.verizon.com/business/products/internet/deals/wireless-internet-phone-bundle/) - [Veteran and military offers](https://www.verizon.com/business/products/deals/discounts/military/) Solutions Solutions [Solutions](https://www.verizon.com) Solutions - [Products](#)[Products](https://www.verizon.com) Products - [Mobile](#)[Mobile](https://www.verizon.com) Mobile - [Shop all mobile](https://www.verizon.com/business/products/mobile/) - [Shop all deals](https://www.verizon.com/business/products/mobile/deals/) - [Mobile plans](https://www.verizon.com/business/products/mobile/plans/) - [Rugged phones](https://www.verizon.com/business/products/mobile/rugged-phones/) - [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/) - [Connected laptops](https://www.verizon.com/business/products/mobile/laptops/) - [Apple](https://www.verizon.com/business/products/mobile/apple/) - [Samsung](https://www.verizon.com/business/products/mobile/samsung/) - [Google](https://www.verizon.com/business/products/mobile/google/) - [Internet](#)[Internet](https://www.verizon.com) Internet - [Shop all deals](https://www.verizon.com/business/products/internet/deals/) - [Business Internet](https://www.verizon.com/business/products/internet/) - [Check internet availability](https://www.verizon.com/foryoursmallbiz/Internet) - [Routers & extenders](https://www.verizon.com/business/products/internet/routers-network-extenders/) - [Fios TV](https://www.verizon.com/business/products/internet/business-tv/) - [Tech support](https://www.verizon.com/business/products/internet/service-protection-plan/) - [Internet speed test](https://www.verizon.com/business/products/internet/business-speed-test/) - [Internet security solution](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/) - [Network](#)[Network](https://www.verizon.com) Network - [Overview](https://www.verizon.com/business/products/networks/) - [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/) - [Managed network services](https://www.verizon.com/business/products/networks/managed-network-services/) - [Virtual network services](https://www.verizon.com/business/products/networks/virtual-network-services/) - [Connectivity](https://www.verizon.com/business/products/networks/connectivity/) - [Private 5G network](https://www.verizon.com/business/products/networks/connectivity/private-5g-network/) - [CPE and Subscription Services](https://www.verizon.com/business/products/networks/cpe-and-subscription-services/) - [Security](#)[Security](https://www.verizon.com) Security - [Overview](https://www.verizon.com/business/products/security/) - [DDoS Shield](https://www.verizon.com/business/products/security/network-cloud-security/ddos-shield/) - [Secure Access Service Edge (SASE)](https://www.verizon.com/business/products/security/network-cloud-security/sase-management/) - [Managed Security Services](https://www.verizon.com/business/products/security/network-cloud-security/security-device-monitoring-management/) - [Business Internet Secure](https://www.verizon.com/business/resources/lp/business-internet-secure/) - [Verizon Business Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/business-internet-security/) - [Verizon Business Mobile Internet Security](https://www.verizon.com/business/products/security/network-cloud-security/mobile-internet-security/) - [Mobile Device Management](https://www.verizon.com/business/products/security/mobile-device-management/) - [Mobile Threat Defense](https://www.verizon.com/business/products/security/mobile-threat-defense/) - [Business Mobile Secure Plus](https://www.verizon.com/business/products/security/business-mobile-secure-plus/) - [Voice and collaboration](#)[Voice and collaboration](https://www.verizon.com) Voice and collaboration - [Overview](https://www.verizon.com/business/products/voice-collaboration/) - [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/) - [Webex Cloud Communications](https://www.verizon.com/business/products/voice-collaboration/webex-cloud-communications/) - [Verizon Calling Solutions for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/) - [VoIP phone services](https://www.verizon.com/business/products/voice-collaboration/voip/) - [Push to Talk Plus](https://www.verizon.com/business/products/voice-collaboration/push-talk-plus/) - [Business & Enterprise Messaging](https://www.verizon.com/business/products/voice-collaboration/business-sms-solutions/) - [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/) - [Plain Old Telephone Service](https://www.verizon.com/business/products/voice-collaboration/plain-old-telephone-service-replacement/) - [Contact centers and CX](#)[Contact centers and CX](https://www.verizon.com) Contact centers and CX - [Overview](https://www.verizon.com/business/products/contact-center-cx/) - [Cloud contact center](https://www.verizon.com/business/products/contact-center-cx/cloud-contact-center/) - [Voice security](https://www.verizon.com/business/products/contact-center-cx/voice-security/) - [Customer engagement](https://www.verizon.com/business/products/contact-center-cx/customer-engagement/) - [Voice services](https://www.verizon.com/business/products/contact-center-cx/voice-services/) - [Voice API solutions](https://www.verizon.com/business/products/contact-center-cx/voice-api/) - [Internet of Things](#)[Internet of Things](https://www.verizon.com) Internet of Things - [Overview](https://www.verizon.com/business/products/internet-of-things/) - [IoT devices](https://www.verizon.com/business/products/internet-of-things/devices/) - [IoT networks](https://www.verizon.com/business/products/internet-of-things/iot-networks/) - [5G Standalone & RedCap](https://www.verizon.com/business/products/internet-of-things/iot-networks/5g-standalone-redcap/) - [IoT platform (ThingSpace) and services](https://www.verizon.com/business/products/internet-of-things/iot-platform-and-services/) - [IoT applications](https://www.verizon.com/business/products/internet-of-things/iot-applications/) - [IoT Satellite Connectivity](https://www.verizon.com/business/products/internet-of-things/satellite-connectivity/) - [Fleet management](#)[Fleet management](https://www.verizon.com) Fleet management - [Overview](https://www.verizon.com/business/products/fleet-management/) - [GPS Fleet Tracking software](https://www.verizon.com/business/products/fleet-management/gps-fleet-tracking/) - [GPS Asset tracking](https://www.verizon.com/business/products/fleet-management/gps-asset-tracking/) - [AI dashcam solutions](https://www.verizon.com/business/products/fleet-management/fleet-dash-cam/) - [DOT Compliance](https://www.verizon.com/business/products/fleet-management/dot-compliance/) - [5G Edge](#)[5G Edge](https://www.verizon.com) 5G Edge - [Overview](https://www.verizon.com/business/products/5g-edge/) - [Accelerated Access facial authentication](https://www.verizon.com/business/products/5g-edge/accelerated-access/) - [Crowd Analytics](https://www.verizon.com/business/products/5g-edge/crowd-analytics/) - [Go to all products](https://www.verizon.com/business/products/) - [Industry](#)[Industry](https://www.verizon.com) Industry - [Construction](#)[Construction](https://www.verizon.com) Construction - [Overview](https://www.verizon.com/business/solutions/industry/construction/) - [Future-ready worksites](https://www.verizon.com/business/solutions/industry/construction/future-ready-worksites/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/construction/efficient-operations/) - [Connected workforces](https://www.verizon.com/business/solutions/industry/construction/connected-workforces/) - [Data security](https://www.verizon.com/business/solutions/industry/construction/security-for-workforces-digital-data/) - [Healthcare](https://www.verizon.com/business/solutions/industry/healthcare/) - [Automotive](#)[Automotive](https://www.verizon.com) Automotive - [Overview](https://www.verizon.com/business/solutions/industry/automotive/) - [Connected vehicles](https://www.verizon.com/business/solutions/industry/automotive/autonomous-connected-vehicles/) - [Unified technology](https://www.verizon.com/business/solutions/industry/automotive/autonomous-vehicle-deployment-solutions/) - [Immersive vehicle experiences](https://www.verizon.com/business/solutions/industry/automotive/immersive-customer-vehicle-experiences/) - [Data security](https://www.verizon.com/business/solutions/industry/automotive/protecting-vehicle-and-customer-data/) - [Manufacturing](#)[Manufacturing](https://www.verizon.com) Manufacturing - [Overview](https://www.verizon.com/business/solutions/industry/manufacturing/) - [Enabling Industry 4.0](https://www.verizon.com/business/solutions/industry/manufacturing/smart-manufacturing-and-industry-4-0/) - [Improving your productivity](https://www.verizon.com/business/solutions/industry/manufacturing/connected-factories/) - [Enhancing your security](https://www.verizon.com/business/solutions/industry/manufacturing/data-protection-and-privacy-solutions/) - [Empowering your workforce](https://www.verizon.com/business/solutions/industry/manufacturing/connected-workforce/) - [Distribution & logistics](https://www.verizon.com/business/solutions/industry/distribution-logistics/) - [Retail](#)[Retail](https://www.verizon.com) Retail - [Overview](https://www.verizon.com/business/solutions/industry/retail/) - [Enterprise connectivity](https://www.verizon.com/business/solutions/industry/retail/digital-connectivity-in-business/) - [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/retail/enhancing-customer-experiences/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/retail/operational-efficiency-with-iot/) - [Data protection](https://www.verizon.com/business/solutions/industry/retail/protecting-customer-payment-and-company-data/) - [Financial](#)[Financial](https://www.verizon.com) Financial - [Overview](https://www.verizon.com/business/solutions/industry/financial/) - [Better infrastructure](https://www.verizon.com/business/solutions/industry/financial/building-a-better-infrastructure/) - [Protect critical data Data security](https://www.verizon.com/business/solutions/industry/financial/protecting-critical-financial-data/) - [Personalized customer experiences](https://www.verizon.com/business/solutions/industry/financial/improving-customer-experience/) - [Real-time innovation](https://www.verizon.com/business/solutions/industry/financial/real-time-innovation/) - [Media & entertainment](#)[Media & entertainment](https://www.verizon.com) Media & entertainment - [Overview](https://www.verizon.com/business/solutions/industry/media-entertainment/) - [Intelligent venues](https://www.verizon.com/business/solutions/industry/media-entertainment/intelligent-venues-and-arenas/) - [Connected athletes](https://www.verizon.com/business/solutions/industry/media-entertainment/connected-athletes/) - [Enhance experiences](https://www.verizon.com/business/solutions/industry/media-entertainment/enhancing-customer-venue-experiences/) - [Data and IP protection](https://www.verizon.com/business/solutions/industry/media-entertainment/protect-ip-and-data/) - [Energy & utilities](#)[Energy & utilities](https://www.verizon.com) Energy & utilities - [Overview](https://www.verizon.com/business/solutions/industry/energy-and-utilities/) - [Connected smart grids](https://www.verizon.com/business/solutions/industry/energy-and-utilities/smart-grids/) - [Efficient operations](https://www.verizon.com/business/solutions/industry/energy-and-utilities/operation-efficiencies/) - [Data security](https://www.verizon.com/business/solutions/industry/energy-and-utilities/safeguarding-data/) - [Enhanced customer experiences](https://www.verizon.com/business/solutions/industry/energy-and-utilities/differentiated-cx/) - [Public Sector](#)[Public Sector](https://www.verizon.com) Public Sector - [Overview](https://www.verizon.com/business/solutions/public-sector/) - [Education](https://www.verizon.com/business/solutions/public-sector/education/) - [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/) - [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/) - [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/) - [All Industries](https://www.verizon.com/business/solutions/industry/) - [Small business](#)[Small business](https://www.verizon.com) Small business - [Overview](https://www.verizon.com/business/solutions/small-business/) - [Business Unlimited plans](https://www.verizon.com/business/products/mobile/plans/business-unlimited/) - [Business internet](https://www.verizon.com/business/products/internet/) - [Bring your own device](https://www.verizon.com/business/products/mobile/plans/bring-your-own-device/) - [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/) - [Business Assistant](https://www.verizon.com/business/solutions/ai-business-assistant/) - [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/) - [Enterprise](#)[Enterprise](https://www.verizon.com) Enterprise - [Overview](https://www.verizon.com/business/solutions/enterprise/) - [Connectivity innovations](https://www.verizon.com/business/resources/lp/connectivity-innovations/) - [Verizon AI Connect](https://www.verizon.com/business/solutions/ai-connect/) - [Verizon Mobile for Microsoft Teams](https://www.verizon.com/business/products/voice-collaboration/microsoft-teams/unified-mobile/) - [Private 5G Network](https://www.verizon.com/business/products/networks/connectivity/private-5g-network/) - [5G Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/) - [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/) - [Better infrastructure](https://www.verizon.com/business/solutions/build-a-better-infrastructure/) - [One Talk](https://www.verizon.com/business/products/voice-collaboration/one-talk/) - [Public Sector](#)[Public Sector](https://www.verizon.com) Public Sector - [Overview](https://www.verizon.com/business/solutions/public-sector/) - [DBIR for Public Sector](https://www.verizon.com/business/resources/reports/2024-dbir-public-sector-snapshot.pdf) - [Security](https://www.verizon.com/business/products/security/) - [Public Sector devices](https://www.verizon.com/business/products/mobile/public-sector/) - [Education](https://www.verizon.com/business/solutions/public-sector/education/) - [Federal Government](https://www.verizon.com/business/solutions/public-sector/federal-government/) - [Public Safety](https://www.verizon.com/business/solutions/public-sector/public-safety/) - [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/) - [Business Needs](#)[Business Needs](https://www.verizon.com) Business Needs - [Modernize IT infrastructure](#)[Modernize IT infrastructure](https://www.verizon.com) Modernize IT infrastructure - [Overview](https://www.verizon.com/business/solutions/it-infrastructure/) - [Supercharge your IT with 5G](https://www.verizon.com/business/solutions/it-infrastructure/5g/) - [Design your network infrastructure](https://www.verizon.com/business/solutions/it-infrastructure/network/) - [Network as a Service](https://www.verizon.com/business/solutions/it-infrastructure/network-as-a-service/) - [Lower latency with 5G Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/lower-latency/) - [Improve application performance](https://www.verizon.com/business/solutions/it-infrastructure/sd-wan/) - [Future of IoT with Edge computing](https://www.verizon.com/business/solutions/it-infrastructure/edge-computing-and-iot/) - [Advance business intelligence](#)[Advance business intelligence](https://www.verizon.com) Advance business intelligence - [Overview](https://www.verizon.com/business/solutions/business-intelligence/) - [Improve business intelligence](https://www.verizon.com/business/solutions/business-intelligence/improving-business-insights/) - [Get faster insights with Edge computing](https://www.verizon.com/business/solutions/business-intelligence/edge-computing/) - [Achieve wisdom with digital transformation](https://www.verizon.com/business/solutions/business-intelligence/digital-transformation/) - [Navigate new working models](#)[Navigate new working models](https://www.verizon.com) Navigate new working models - [Overview](https://www.verizon.com/business/solutions/navigating-new-working-models/) - [Contact center customer experience](https://www.verizon.com/business/solutions/navigating-new-working-models/contact-center/) - [Empower remote contact center agents](https://www.verizon.com/business/solutions/navigating-new-working-models/virtual-contact-center/) - [Thrive in the anywhere workplace](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-from-home-solutions/) - [Remote work security solutions](https://www.verizon.com/business/solutions/navigating-new-working-models/remote-work-security-solutions/) - [Boost productivity](#)[Boost productivity](https://www.verizon.com) Boost productivity - [Overview](https://www.verizon.com/business/solutions/boost-productivity/) - [Enhance workforce productivity](https://www.verizon.com/business/solutions/boost-productivity/workforce-productivity/) - [Optimize operations with IoT](https://www.verizon.com/business/solutions/boost-productivity/optimize-operations-iot/) - 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[Simplify and secure payment processing](https://www.verizon.com/business/solutions/accelerate-growth/payment-options/) - [Elevate your quick service restaurant](https://www.verizon.com/business/solutions/accelerate-growth/quick-service-restaurant/) - [Secure your business](#)[Secure your business](https://www.verizon.com) Secure your business - [Overview](https://www.verizon.com/business/solutions/secure-your-business/) - [Core to edge network security](https://www.verizon.com/business/solutions/secure-your-business/safeguard-from-core-to-edge/) - [Small business cybersecurity solutions](https://www.verizon.com/business/solutions/secure-your-business/small-business-cybersecurity/) - [Fortify with business continuity solutions](https://www.verizon.com/business/solutions/secure-your-business/continuity/) - [Keep remote workers securely connected](https://www.verizon.com/business/solutions/secure-your-business/remote-continuity/) - [What's new](#)[What's new](https://www.verizon.com) What's new - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Verizon Business Marketplace](https://www.verizon.com/business/solutions/marketplace/) - [Go to all solutions](https://www.verizon.com/business/solutions/) Insights Insights [Insights](https://www.verizon.com) Insights - [Why Verizon](#)[Why Verizon](https://www.verizon.com) Why Verizon - [Why choose us](https://www.verizon.com/business/why-verizon/) - [Executive Briefing Program](https://www.verizon.com/business/why-verizon/executive-briefing-program/) - [Looking Glass](https://www.verizon.com/business/why-verizon/looking-glass/) - [Awards and recognition](https://www.verizon.com/business/why-verizon/industry-awards-and-recognition/) - [Events and webinars](#)[Events and webinars](https://www.verizon.com) Events and webinars - [Enterprise](https://www.verizon.com/business/resources/events/enterprise/) - [Small Business](https://www.verizon.com/business/resources/events/small-business/) - [Public Sector](https://www.verizon.com/business/resources/events/public-sector/) - [All events and webinars](https://www.verizon.com/business/resources/events/) - [Popular topics](#)[Popular topics](https://www.verizon.com) Popular topics - [Distance learning](https://www.verizon.com/business/resources/distance-learning/) - [5G Edge and why it matters](https://www.verizon.com/business/resources/edge/) - [Healthcare](https://www.verizon.com/business/resources/healthcare/) - [Improving CX](https://www.verizon.com/business/resources/improving-cx/) - [Network as a Service](https://www.verizon.com/business/resources/network-as-a-service/) - [New workplace](https://www.verizon.com/business/resources/new-workplace/) - [Public safety](https://www.verizon.com/business/resources/public-safety/) - [Security strategies](https://www.verizon.com/business/resources/security-strategy/) - [Scaling AI](https://www.verizon.com/business/resources/scaling-ai/) - [Featured resources](#)[Featured resources](https://www.verizon.com) Featured resources - [Data Breach Investigations Report](https://www.verizon.com/business/resources/reports/dbir/) - [Mobile Security Index report](https://www.verizon.com/business/resources/reports/mobile-security-index/) - [Payment Security Report](https://www.verizon.com/business/reports/payment-security-report/) - [Gartner recognition](https://www.verizon.com/business/why-verizon/recognition/gartner/) - [Verizon Partner Network](https://www.verizon.com/business/resources/partner-network/) - [Customer success stories](#)[Customer success stories](https://www.verizon.com) Customer success stories - [$3.4B in retail sales with Verizon](https://www.verizon.com/business/resources/customer-success-stories/iot-connectivity-unattended-retail-operations/) - [City of Irving's priority connection](https://www.verizon.com/business/resources/customer-success-stories/5g-network-slicing-public-safety/) - [Supporting school safety](https://www.verizon.com/business/resources/customer-success-stories/status-solutions-network-school-safety-technology/) - [NHL's innovative Verizon partnership](https://www.verizon.com/business/resources/customer-success-stories/nhl-deployed-private-wireless-network/) - 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[Solution Overview](https://www.verizon.com/business/solutions/) - [Public Sector](https://www.verizon.com/business/solutions/public-sector/) - [State & Local Government](https://www.verizon.com/business/solutions/public-sector/state-local-government/) - [State and Local Contracts](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/) - [Commonwealth of Massachusetts](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/) - [Wireline](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) [](https://www.verizon.com) # Massachusetts Contracts Wireline Solutions   [Photo by Tony Jin](https://creativecommons.org/licenses/by-sa/4.0/deed.en) - [Overview](https://www.verizon.com#overview) - [Service Descriptions](https://www.verizon.com#service-descriptions) [](https://www.verizon.com) [](https://www.verizon.com) ## CWMA Wireline Verizon has invested in an ITIL based Program Management Office (PMO) dedicated to support all ITT72 Eligible Entities, as well as, providing enhanced support for our critical Public Safety Customers. View key information about the Commonwealth of Massachusetts ITT72 Contract No. 555593 along with specific reference materials and documents. [Log into the VEC](https://sso.verizonenterprise.com/amserver/sso/login.go) ### NOTE: Service Catalog is being updated for new contract Service Catalog [Call Center Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/call-center-services)[Conferencing Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/conferencing-services/)[Data Transport Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/data-transport-services/)[Hosting Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/hosting-services/)[Internet Protocol Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/internet-protocol-services/)[Managed Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/managed-services/)[Network Voice Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/network-voice-services/)[Security Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/security-services/)[Unified Communications Collaboration Services](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/uccs/) [](https://www.verizon.com) ## Service Descriptions ### Verizon Enterprise Center (VEC) [](https://www.verizon.com) The [Verizon Enterprise Center](https://sso.verizonenterprise.com/amserver/sso/login.go) is a one-stop portal for accessing critical information and resources to manage your Verizon services. The online tool, available via secure access 24/7, offers a host of applications that support a full business life cycle and enable you to save time, control costs and manage your Verizon services. Once you have secure access as a registered portal user, you can get permissions – or entitlements – to one or more of the following: - Orders - Invoices - Repairs - Network Tools __[Self-register on the VEC](https://sso.verizonenterprise.com/amserver/sso/login.go)__   #### Entitlements to Tools and Applications Once you are registered, entitlements can be provided by your Service Program Manager (SPM). Ensure to request entitlements to VEC tools/applications consistent with your organizational responsibility within the Commonwealth of Massachusetts and pursuant to your Verizon interface. Additional information on entitlements can be acquired from the following: - For accounts that have dedicated SPM support, contact the SPM for more information on entitlements - For accounts that do not have dedicated SPM support, email the ITT72 PMO: [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com) Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.   #### VEC Quick Tasks that do not Require Registration There are several VEC quick tasks that do not require a registered VEC user ID. Quick tasks available include: - [Create quick billing inquiry](https://enterpriseportal.verizon.com/public/#/inquiries/create) - [View quick status billing Inquiry](https://enterpriseportal.verizon.com/public/#/inquiries/checkstatus) - [Create repair tickets](https://enterpriseportal.verizon.com/public/#/repairsqf/tickets/create) - [View repair ticket status](https://enterpriseportal.verizon.com/public/#/repairsqf/tickets/status) ### Pricing [](https://www.verizon.com) The ITT72 Program Management Office (PMO) produced and maintains the master cost tables for the CWMA statewide contract No. ITT72 (also referred to as Verizon Contract No. 555593). The CWMA/Verizon agreed-upon prices for Verizon products/services under this contract are managed in an Excel workbook with multiple worksheets by product/service category. Service attachments are not stored on this site at this time but can be obtained through the ITT72 PMO by emailing: [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com). #### The cost tables below are effective as of July 1, 2021 per CWMA Operations Service Division (OSD). __Voice services__ [Category 2 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category2-verizon-voice-services2.xlsx) __Conferencing services__ [Category 3 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category3-verizon-conferencing-services2.xlsx) __Network services__ [Category 4 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category4-verizon-network-services.xlsx) __Small Facility services__ [Category 5 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category5-verizon-small-facility-services.xlsx) __Associated Labor services__ [Category 6 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category6-verizon-associated-labor-services.xlsx) __Managed services__ [Category 7 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category7-verizon-managed-services.xlsx) __Call Center services__ [Category 8 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category8-verizon-call-center-services2.xlsx) __Equipment and Site services__ [Category 9 pricing](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/Pricing/itt72-pricing-category9-verizon-equipment-site-services2.xlsx) ### How to order [](https://www.verizon.com) #### ITT72 Order Form The ITT72 order form has been created for ease-of-use. Each order requires the order form to be completed and signed by an authorized agent for the Commonwealth of Massachusetts. Ensure to read and comply with the special notes on the bottom of the form. Download the [](https://www.verizon.com)[ITT72 Order Form](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/itt72-order-form.docx) (blank) and a [](https://www.verizon.com)[completed order form sample](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/completed-itt72-order-form-sample.docx) for your reference. Use the ITT72 order form and the appropriate ITT72 order process to execute your order. You will also need to reference the cost tables and service attachments when completing the order. These can be found in the Pricing section above.   #### ITT72 Order Processes and ITT72 Disconnect Processes The order processes, the disconnect processes and unique attachments can be viewed in the [CWMA Order Process document.](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/itt72-cwma-order-process.xlsx) You can open and save this file to your local disk and the worksheet is formatted for printing if needed. Eight ITT72 order processes are shown on the worksheet followed by two disconnect processes. Ensure you use the designated process for the product/service you are ordering as the attachments and submission requirements vary by order type. The attachments needed for each order are embedded next to each process step as they apply by order type. The exceptions to this are: - The [ITT72 order form](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/itt72-order-form.docx) is required for each order. - The ST2 certificate and MA ST5 which is account-specific, required by the Department of Revenue if tax exemption applies and is  obtainable within the Commonwealth of Massachusetts. ### Billing [](https://www.verizon.com) [Billing migration announcement](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/billing-migration-cwma.pdf) (June 2019)   #### Verizon Enterprise Center (VEC) The Verizon Enterprise Center (VEC) is a powerful and readily-available tool to manage your Commonwealth of Massachusetts billing needs. For more information on using the VEC, [view the Verizon Enterprise Center Page.](https://sso.verizonenterprise.com/amserver/sso/login.go) There are basic billing activities you can perform without VEC registration: - [Create Quick Invoice Inquiry](https://enterpriseportal.verizon.com/public/#/inquiries/create) - [View Quick Status Invoice Inquiry](https://enterpriseportal.verizon.com/public/#/inquiries/checkstatus) [__Paperless Billing__](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/cwma-paperless-billing.pdf) #### Sign-in to the VEC [Sign-in to your Verizon Enterprise Center account](https://sso.verizonenterprise.com/amserver/sso/login.go) with your user ID and password. Don't have an account yet? [Register for the VEC.](https://enterpriseportal.verizon.com/ui/public/#/selfreg/lob) #### Escalation Support Use account specific contacts for billing escalations: - For accounts that have dedicated Financial Service Management (FSM) support, contact the FSM for billing escalations. - For accounts that do not have dedicated FSM support, email the ITT72 PMO: [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com?subject=Billing%20Inquiry%20Tracking%20ID%3A) for billing escalations. Please enter the subject: "Billing Inquiry Tracking ID: INQxxxxxxxx Billing Escalation" (Insert Tracking ID No. for the x's). Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST. ### Repairs [](https://www.verizon.com) The The Verizon Enterprise Center (VEC) is a powerful and readily-available tool to manage your Commonwealth of Massachusetts repair needs. For more information on using the VEC, [view the Verizon Enterprise Center page](https://sso.verizonenterprise.com/amserver/sso/login.go). There are basic repair activities you can perform without VEC registration: - [Create a repair ticket](https://enterpriseportal.verizon.com/public/#/repairsqf/tickets/create) - [Check repair ticket status](https://enterpriseportal.verizon.com/public/#/repairsqf/tickets/status) For more information about repairs and procedures: [View CWMA repairs contacts and support](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/cwma-repairs.pdf) #### Escalation Support Use account specific contacts for repair escalations: - For accounts that have dedicated Technical Program Management (TPM) support, contact the TPM for repair escalations. - For accounts that do not have dedicated TPM support, email the ITT72 PMO: [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com?subject=Repair%20Escalation) for repair escalations. Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST. ### FAQ [](https://www.verizon.com) __How do find my sales representative?__ Send an email to [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com). __Who do I contact for Verizon Wireless concerns?__ Send an email to [Carolyn.jussaume@verizonwireless.com](mailto:Carolyn.jussaume@verizonwireless.com). __What are the Verizon spin numbers for E-rate?__ - fMCI (now Verizon) 143001197 - VSSI (long distance) 143004038 - VNIC (internet access) 143004333 - VNIC (CPE) 143004468 - Verizon New England 143001291 __How do I get a remit address corrected in MMARS?__ Send an email to [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com) Include the sample invoice or invoice account so that the PMO can research. PMO will work with OSD on getting remit addresses corrected. __Who can I contact if after following escalation processes and I am still not satisfied?__ Send an email to [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com). __If my Sales Rep has not responded within adequate time who can I contact?__ Send an email to [ITT72PMO@verizon.com](mailto:ITT72PMO@verizon.com). __How do I issue a billing inquiry?__ View the billing section on this page. __How do I issue a disconnect?__ View the How to Order section on this page. __How do I register for the Verizon Enterprise Center (VEC)?__ Access the VEC section on this page. __How do I place an order?__ View the How to Order section on this page. __Is an ITT72 Order Form required for all orders?__ Yes, an ITT72 Order Form is required for all orders as well as your ST2 Certificate and the ST5 Form. View the How to Order section on this page  to obtain the ITT72 Order Form and follow the order process (including all attachments and submission requirements) for your intended product/service order. __Where do I get the ST2 and ST5 form?__ Your ST2 and ST5 is an official certificate provided to you from the Massachusetts Department of Revenue for tax exemption. Note: The ITT72 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST. ### Announcements [](https://www.verizon.com) __November, 2021__ __New contract migration - Sample notification__ Paul Smith Purchasing Manager Commonwealth of Massachusetts 1 Ashburton Place, Boston, MA 02110 psmith@state.ma.us Dear Mr. Smith: We write to notify you that your service will be migrated to a new state contract within the coming months. You currently purchase services under the expired Massachusetts ITT46 contract. Verizon has entered into a new agreement with Massachusetts called ITT72, and we are required to migrate you to the new agreement. Your services will remain the same under the new agreement. The pricing under the new agreement is available here: [cwma.verizon.com.](https://www.verizon.com/business/solutions/public-sector/state-local-government/contracts/cwma/wireline/) Most of the rates either stayed the same or decreased. A few services have seen rate increases and are listed below. - Internet Dedicated Port TDM 1.5M - Private IP Port (PIP) TDM 64K - Private IP Port (PIP) TDM 1.5M A copy of the contract is available here [Verizon Master Blanket Purchase Order](https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-20-1080-OSD03-SRC01-20779&releaseNbr=0&external=true&parentUrl=close) Attached please find an Authorized User Agreement for the new contract.  We ask that you either sign the document or reply to this email with your agreement to its terms.  The document can also be found at [Verizon Master Blanket Purchase Order](https://www.commbuys.com/bso/external/purchaseorder/poSummary.sdo?docId=PO-20-1080-OSD03-SRC01-20779&releaseNbr=0&external=true&parentUrl=close) under Agency Attachments. Please return completed form to ITT72PMO@verizon.com. Regards, Mary Smith Additional Contact Information - ITT72PMO@verizon.com * * * __June 19, 2019__ __Billing Migration__ Billing for Verizon Select Services (VSSI) and Verizon Network Integration (VNIC) services are moving to a new platform.  Here is [more billing migration information](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/billing-migration-cwma.pdf) and an [account separation sample letter](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/account-separation-notice.pdf). * * * __June 6, 2016__ __This notice pertains to Caller ID number Only for Analog Business Lines provided by Verizon New England Inc__. (see [Cost Table 1.1](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/cwma_pricing.xlsx)) Effective on or after June 18, 2016, no new orders for Caller ID Number Only will be processed and this service will no longer be available as this service is in the process of being grandfathered. Verizon will no longer offer this service to new customers and will not allow existing customers to make moves, adds, or changes to this service. However, you may terminate this service at any time. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options. * * * __April 13, 2016__ __Verizon continues to serve its customers during the union strike__ As you may know, Verizon’s contracts with CWA and IBEW in the Northeast expired on August 1, 2015. We have been in negotiations with these unions for nearly a year discussing a variety of issues. On Wednesday April 13th at 6am the unions decided to strike. Verizon is prepared to serve our customers. We have trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce – from making repairs on poles to responding to inquiries in our call centers. Additionally we have made other arrangements to provide sufficient coverage to handle day-to-day operations for all our customers. We plan to continue providing the excellent service that ITT46, and all our customers, currently receives. Further updates will be provided on this website and through your respective Account teams on the progress of the negotiations. * * * __April 6, 2016__ __Effective June 1,2016 - Discontinued offering of (ACD) from DMS100 central offices to new customers__ This notice pertains to Centrex ACD for DMS100 served central offices provided by Verizon New England Inc. (see [Cost Table 1.4](https://www.verizon.com/business/r3s0u4c3s/public-sector/state-local/contracts/cwma/cwma_pricing.xlsx)). Effective on or after June 1, 2016, Verizon will no longer offer Digital Automatic Call Distribution Service (ACD) from DMS100 central offices to new customers. Existing customers cannot make moves, adds or changes at existing locations or establish service at a new location. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options. Alternative services are available to be ordered under ITT46 Contract. Please see your Account Manager for the additional service options. * * * __March 9, 2016__ __Fiber Migration__ In an effort to provide the most efficient and robust network possible, Verizon will be removing all copper facilities from 9 central offices. Fiber to the home network will be deployed and all services will be provided over a fiber network infrastructure. The central offices affected are: - Ashland - Duxbury - Holliston - Hopkinton - Marshfield - Medway - Millis - Topsfield - Wayland The implementation process has begun. The goal is to have all services on fiber on or after December 1, 2016. After the retirement of copper facilities, Verizon will no longer offer services over copper facilities or maintain copper facilities. There are multiple project teams involved in this. The PMO will have representation on the project and all calls. 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