VoIP Service Types. Verizon will provide to Customer one or more of the following Voice Over IP Service(s) (individually or collectively, the “VoIP Service”).
The VoIP Service types are described in an individual Service Supplement attached hereto and made a part hereof. Terms and conditions specific to each VoIP Service type are set forth in the applicable Service Supplement.
VoIP Premium Services are an additional level of service offered to VOIP customers who are looking for an additional level of support. There are two components of Premium Services: Feature Management and CPE/LAN support. All requests for Premium Services must be submitted through a Customer-designated administrator Virtual Fx Service.
Customer may order Virtual Fx Service which allows Customer to receive inbound calls on a Direct Inward Dial (“DID”) number associated with a location outside the local exchange area for Customer’s physical location. If Customer requires outbound VoIP services at the same physical location where a Virtual Fx-originated call may terminate, separate domestic LD-only VoIP services must also be purchased from Verizon. Customer will pay a separate charge for the DIDs as set forth in ITT46 Cost Tables. Virtual Fx Service is available with IP Integrated Access and IP Trunking. However, Virtual Fx Service is not available with any VoIP service type if Customer also has or orders Burstable Enterprise Shared Trunks (“BEST”).
Burstable Enterprise Shared Trunks: Customer’s VoIP sites that are provisioned with Burstable Enterprise Shared Trunks will be able to share across Customer’s enterprise the simultaneous calling capacity purchased by Customer.
Refer to Cost Table 1.8 for additional details along with rates and charges.
Please contact your account manager or email us for more information.
Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon Business representative for service availability. Contact us