The Verizon Enterprise Center is a one-stop portal for accessing critical information and resources to manage your Verizon services. The online tool, available via secure access 24/7, offers a host of applications that support a full business life cycle and enable you to save time, control costs and manage your Verizon services. Once you have secure access as a registered portal user, you can get permissions – or entitlements – to one or more of the following:

  • Orders
  • Invoices
  • Repairs
  • Network Tools

Self-Register on the VEC by Using the Quick Start Guide

Entitlements to Tools and Applications

Once you are registered, entitlements can be provided by your Service Program Manager (SPM). Ensure to request entitlements to VEC tools/applications consistent with your organizational responsibility within the Commonwealth of Massachusetts and pursuant to your Verizon interface. Additional information on entitlements can be acquired from the following:

  1. 1.  For accounts that have dedicated SPM support, contact the SPM for more information on entitlements
  2. 2.  For accounts that do not have dedicated SPM support, email the ITT46 PMO: ITT46PMO@verizon.com

Note: The ITT46 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.

VEC Quick Functions do not Require Registration

There are several quick functions available on the VEC that do not require a registered user ID. Quick functions exist for the following activities:

  • Create quick invoice inquiry; see billing for more information
  • View quick status invoice Inquiry; see billing for more information
  • Create repair tickets; see repairs for more information
  • View ticket status; see repairs for more information

The ITT46 Program Management Office (PMO) produced and maintains the master cost tables for the CWMA statewide contract No. ITT46 (also referred to as Verizon Contract No. 338588). The CWMA/Verizon agreed-upon prices for Verizon products/services under this contract are managed in an Excel workbook with multiple worksheets by product/service category.

The cost tables are effective as of October 2, 2018 per CWMA Operations Service Division (OSD).


Read the instructions worksheet and use the worksheet entitled: Table of Contents as the summary navigational spreadsheet to locate any product/service detail within the master cost tables Excel workbook. Below is a graphic of the Table of Contents worksheet with call-outs explaining each column. Further detail is provided below the graphic.

The first five columns provide the basic look-up and navigation for the master cost tables workbook. You can use Excel "filters" to subset on a product/service category (first column) or simply scroll down the sheet. The product names within a product/service category are shown in the third column.

The second column denotes the corresponding worksheet/tab with a helpful hyperlink located in the fourth column (links within the workbook). Finally, if there is a related service attachment file associated with a product/service, it is noted in the fifth column.

Service attachments are not stored on this site at this time but can be obtained through the ITT46 PMO by emailing:  ITT46PMO@verizon.com.

Note: The ITT46 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST..

ITT46 Order Form

The ITT46 order form has been created for ease-of-use. Each order requires the order form to be completed and signed by an authorized agent for the Commonwealth of Massachusetts. Ensure to read and comply with the special notes on the bottom of the form.

Download the ITT46 Order Form (blank) and a completed sample for your reference.

Use the ITT46 order form and the appropriate ITT46 order process to execute your order.

You will also need to reference the cost tables and service attachments when completing the order. These can be found on the pricing/cost tables page.

 

ITT46 Order Processes and ITT46 Disconnect Processes

The order processes, the disconnect processes and unique attachments can be viewed in the CWMA Order Process document. You can open and save this file to your local disk and the worksheet is formatted for printing if needed.

Eight ITT46 order processes are shown on the worksheet followed by two disconnect processes. Ensure you use the designated process for the product/service you are ordering as the attachments and submission requirements vary by order type.

The attachments needed for each order are embedded next to each process step as they apply by order type. The exceptions to this are:

  • The ITT46 order form is required for each order.
  • The ST2 certificate and MA ST5 which is account-specific, required by the Department of Revenue if tax exemption applies and obtainable within the Commonwealth of Massachusetts..


The Verizon Enterprise Center (VEC) is a powerful and readily-available tool to manage your Commonwealth of Massachusetts billing needs. For more information on using the VEC, view the Verizon Enterprise Center Page.

There are basic billing activities you can perform without VEC registration. View the instructional material below.

Paperless Billing


Sign-in to the VEC

Sign-in to your Verizon Enterprise Center account with your user ID and password.

Escalation Support

Use account specific contacts for billing escalations:

  • For accounts that have dedicated Financial Service
    Management (FSM) support, contact the FSM for billing escalations.
  • For accounts that do not have dedicated FSM support, email the ITT46 PMO: ITT46PMO@verizon.com for billing escalations.

Please enter the subject: "Billing Inquiry Tracking ID: INQxxxxxxxx Billing Escalation" (Insert Tracking ID No. for the x's).

Note: The ITT46 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.



The The Verizon Enterprise Center (VEC) is a powerful and readily-available tool to manage your Commonwealth of Massachusetts repair needs. For more information on using the VEC, view the Verizon Enterprise Center page.

There are basic repair activities you can perform without VEC registration. View the instructional material below.



View CWMA repairs contacts and support
Escalation Support

Use account specific contacts for repair escalations:

  • For accounts that have dedicated Technical Program Management (TPM) support, contact the TPM for repair escalations.
  • For accounts that do not have dedicated TPM support,
    email the ITT46 PMO: ITT46PMO@verizon.com for repair escalations.

Note: The ITT46 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.



How do find my sales representative? 

Send an email to ITT46PMO@verizon.com.

 

Who do I contact for Verizon Wireless concerns?

Send an email to Carolyn.jussaume@verizonwireless.com.

 

What are the Verizon spin numbers for E-rate?
  • fMCI (now Verizon) 143001197
  • VSSI (long distance) 143004038
  • VNIC (internet access) 143004333
  • VNIC (CPE) 143004468
  • Verizon New England 143001291

 

How do I get a remit address corrected in MMARS?

Send an email to ITT46PMO@verizon.com Include the sample invoice or invoice account so that the PMO can research. PMO will work with OSD on getting remit addresses corrected.

 

Who can I contact if after following escalation processes and I am still not satisfied?

Send an email to ITT46PMO@verizon.com.

 

If my Sales Rep has not responded within adequate time who can I contact?

Send an email to ITT46PMO@verizon.com.

 
How do I issue a billing inquiry?

View the billing information.

 

How do I issue a disconnect?

View the ordering instructions.

 

How do I register for the Verizon Enterprise Center (VEC)?

Access the VEC information.

 

How do I place an order?

View the ordering instructions.

 

Is an ITT46 Order Form required for all orders?

Yes, an ITT46 Order Form is required for all orders as well as your ST2 Certificate and the ST5 Form. Access the ordering instructions to obtain the ITT46 Order Form and follow the order process (including all attachments and submission requirements) for your intended product/service order.

 

Where do I get the ST2 and ST5 form?

Your ST2 and ST5 is an official certificate provided to you from the Massachusetts Department of Revenue for tax exemption.

Note: The ITT46 PMO mailbox is monitored Monday thru Friday 8 am to 4 pm EST.

June 6, 2016
This notice pertains to Caller ID number Only for Analog Business Lines provided by Verizon New England Inc. (see Cost Table 1.1)

Effective on or after June 18, 2016, no new orders for Caller ID Number Only will be processed and this service will no longer be available as this service is in the process of being grandfathered. Verizon will no longer offer this service to new customers and will not allow existing customers to make moves, adds, or changes to this service. However, you may terminate this service at any time. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.

 

April 13, 2016
Verizon continues to serve its customers during the union strike

As you may know, Verizon’s contracts with CWA and IBEW in the Northeast expired on August 1, 2015. We have been in negotiations with these unions for nearly a year discussing a variety of issues. On Wednesday April 13th at 6am the unions decided to strike.

Verizon is prepared to serve our customers. We have trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce – from making repairs on poles to responding to inquiries in our call centers. Additionally we have made other arrangements to provide sufficient coverage to handle day-to-day operations for all our customers. We plan to continue providing the excellent service that ITT46, and all our customers, currently receives. Further updates will be provided on this website and through your respective Account teams on the progress of the negotiations.

 

April 6, 2016
Effective June 1,2016 - Discontinued offering of (ACD) from DMS100 central offices to new customers

This notice pertains to Centrex ACD for DMS100 served central offices provided by Verizon New England Inc. (see Cost Table 1.4).

Effective on or after June 1, 2016, Verizon will no longer offer Digital Automatic Call Distribution Service (ACD) from DMS100 central offices to new customers. Existing customers cannot make moves, adds or changes at existing locations or establish service at a new location. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.

Alternative services are available to be ordered under ITT46 Contract. Please see your Account Manager for the additional service options.

 

March 9, 2016
Fiber Migration

In an effort to provide the most efficient and robust network possible, Verizon will be removing all copper facilities from 9 central offices. Fiber to the home network will be deployed and all services will be provided over a fiber network infrastructure. The central offices affected are:

  • Ashland
  • Duxbury
  • Holliston
  • Hopkinton
  • Marshfield
  • Medway
  • Millis
  • Topsfield
  • Wayland

The implementation process has begun. The goal is to have all services on fiber on or after December 1, 2016. After the retirement of copper facilities, Verizon will no longer offer services over copper facilities or maintain copper facilities. There are multiple project teams involved in this. The PMO will have representation on the project and all calls. Information will be provided as it is available.