June 6, 2016
This notice pertains to Caller ID number Only for Analog Business Lines provided by Verizon New England Inc. (see Cost Table 1.1)
Effective on or after June 18, 2016, no new orders for Caller ID Number Only will be processed and this service will no longer be available as this service is in the process of being grandfathered. Verizon will no longer offer this service to new customers and will not allow existing customers to make moves, adds, or changes to this service. However, you may terminate this service at any time. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.
April 13, 2016
Verizon continues to serve its customers during the union strike
As you may know, Verizon’s contracts with CWA and IBEW in the Northeast expired on August 1, 2015. We have been in negotiations with these unions for nearly a year discussing a variety of issues. On Wednesday April 13th at 6am the unions decided to strike.
Verizon is prepared to serve our customers. We have trained thousands of non-union Verizon employees to carry out virtually every job function handled by our represented workforce – from making repairs on poles to responding to inquiries in our call centers. Additionally we have made other arrangements to provide sufficient coverage to handle day-to-day operations for all our customers. We plan to continue providing the excellent service that ITT46, and all our customers, currently receives. Further updates will be provided on this website and through your respective Account teams on the progress of the negotiations.
April 6, 2016
Effective June 1,2016 - Discontinued offering of (ACD) from DMS100 central offices to new customers
This notice pertains to Centrex ACD for DMS100 served central offices provided by Verizon New England Inc. (see Cost Table 1.4).
Effective on or after June 1, 2016, Verizon will no longer offer Digital Automatic Call Distribution Service (ACD) from DMS100 central offices to new customers. Existing customers cannot make moves, adds or changes at existing locations or establish service at a new location. Alternative services are available to be ordered under ITT46 Contract, please see your Account Manager for the additional service options.
Alternative services are available to be ordered under ITT46 Contract. Please see your Account Manager for the additional service options.
March 9, 2016
In an effort to provide the most efficient and robust network possible, Verizon will be removing all copper facilities from 9 central offices. Fiber to the home network will be deployed and all services will be provided over a fiber network infrastructure. The central offices affected are:
The implementation process has begun. The goal is to have all services on fiber on or after December 1, 2016. After the retirement of copper facilities, Verizon will no longer offer services over copper facilities or maintain copper facilities. There are multiple project teams involved in this. The PMO will have representation on the project and all calls. Information will be provided as it is available.