Extreme weather event forecasted that could cause outages of Verizon services in your area.
Fios & Business Internet
If you lose power, your Fios and Business Internet services will be affected until power is restored. Please contact your local power company to report a power outage.
How do I Make an Emergency Call after the Battery Backup Unit Shuts Down?
You must maintain an active battery in the Battery Backup Unit (BBU) for it to function. The BBU will shut down approximately one hour before that battery has completely drained. If you need to make an emergency phone call after the BBU has shut down, press the Battery Emergency Use button on the ONT. This should enable the ONT to reboot and provide up to one hour of talk time. After you press the Battery Emergency Use button, the BBU will operate until the battery has completely drained.
What is that Beep, Beep, Beep Noise?
When the battery in the Battery Backup Unit (BBU) needs to be changed, the ONT will begin to beep or chirp – this is just a warning letting you know that the battery will soon lose its charge. Once commercial power has been restored, the battery should recharge itself and the beeping should stop. If the beeping continues after the power has been restored, the battery may need to be replaced. For those customers who want to stop the beeping/chirping from their BBU before replacing the battery, press the Alarm Silence button (available on some models) that turns off the alarm.
How Do I Change the Battery in the Battery Backup Unit?
Your Battery Backup Unit (BBU) provides power for Voice services for up to 8 hours if an active battery is inserted into the unit. Click here to learn more about replacing your battery or to order a new one. Click here to see video instructions about replacing your battery.
You only need to replace your battery if the battery is beeping when:
You have not experienced any interruption in commercial power
Your commercial power was interrupted, but has been restored
Business Internet (DSL) customers. Re-booting your modem may restore service.
If your power is restored and your Fios or Business Internet services are still not working, please visit Verizon.com/repair to report an outage, check status, request a new repair or update an existing repair online.
Standard Telephone Services
To check the status, troubleshoot or enter a trouble ticket, please call Verizon 1.800.837.4966.
You may also contact Verizon on the Contact Us page as well as through social media at:
How do I report a downed telephone pole or telephone lines?
If you have a downed telephone line in your area, please report it to Verizon Repair at 1-800-VERIZON (1-800-837-4966). For your own safety do not touch or move the downed line as power lines can be confused with phone or cable connections.
Considering upgrading to Microsoft Windows 8?
While it's a personal decision to upgrade to Microsoft Windows 8, Verizon would like to help minimize any unexpected impacts resulting from the upgrade process.
We continue to work diligently to ensure compatibility between Verizon applications and Windows 8. This page will be updated frequently to provide the most current compatibility status of our broadband products. Please bookmark this page for future reference.
In general, an in-place upgrade (upgrading from Vista or Windows 7) to Windows 8 will carry over all of your application data and settings, while a clean installation or new computer with Windows 8 will require re-installation of your Verizon software.
See the Microsoft Windows 8 site for more information on upgrade options and considerations. Be sure to back up your application data and settings before performing an upgrade.
Verizon security suite that includes antivirus, firewall, parental controls, spyware protection, fraud detection, privacy manger, pop-up blocker and more.
VISS 9.0 Compatible, however VISS 8.0 will not install on Windows 7.
Verizon Customized Web Browser
Internet Explorer is customized during Verizon registration process. Customization includes a Verizon toolbar, bookmarks, and home page.
If your Verizon browser customizations are missing after you upgrade to Windows 7, go to activate.verizon.net and complete registration again.
Verizon High Speed Internet Installation CD
This CD is used to help setup your Verizon High Speed Internet service.
If you have already installed your Verizon service, the installation CD may no longer be necessary. Upgrading to Windows 7 or purchasing a new computer that has Windows 7 does not require that you use the CD to connect to your Internet service. Go to activate.verizon.net to download compatible software. You may also use the latest versions of Firefox to avoid these issues.
This site is for both High Speed Internet and FiOS customers to test their speeds.
Zyxel USB Wireless Adapter
Wireless adapter provided by Verizon for connecting to wireless networks.
If you have the G220 v3, please use your CD to install the drivers. They are compatible. If you have a G220 v2 or do not have a CD, you can download the drivers from http://www.verizon.net/zyxel.
How do I upgrade to the newest version of AOL software?
If you would like to upgrade your AOL software to the newest version, you must reinstall the software on your computer. You do not need to uninstall your current version before upgrading to the newest version of software.
You might want install the AOL software for several reasons:
If you are an existing Verizon Broadband customer and have never installed AOL software on your computer
If you want to have multiple versions of AOL software installed on your computer
If you want to upgrade your existing version of AOL software to the newest version
If you have recently uninstalled the AOL software because you had connection problems, reinstalling the AOL software might correct the problems. Follow these steps to install or reinstall the software:
Note: For Windows 2000 or Windows XP users, you must first log in to your computer with Administrator privileges. See the Windows help files for more information.
Upgrading to a new version of AOL on this computer: Install a new copy of AOL software on your computer. Your stored e-mails, downloaded files, and preferences from the current version of software are transferred to the new version.
To transfer files from the currently selected version, click Next. To transfer files from another version, select Search for additional versions of the America Online software, click Next, and then follow the onscreen instructions.
Adding your existing account to this computer: Install a new copy of AOL software. Your information from current installed versions of AOL software is not transferred to the new version. The previous or last used version will no longer be visible.
Creating an additional AOL account on this computer: Install a new copy of AOL software. Your information from current installed versions of AOL software is not transferred to the new version. The last used version is still visible in addition to the new version.
On the Select Destination Directory screen, click the Next button to install the software to the standard location. The files are installed in a new folder located at C:\Program Files\AOL 9.0
Follow the onscreen prompts to complete the installation process.